Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort

Property class: 4

Choose dates to view prices

Located close to Playa Bucerías, Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort provides free water park access, a poolside bar and a garden. Treat yourself to a Swedish massage, a body treatment or reflexology at the on-site spa. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with 3 bars and a 24-hour gym.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • All-inclusive
  • Pet-friendly
The current price is £201
includes taxes & fees
19 Oct - 20 Oct

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Balcony (All-Inclusive)

A hotel room with a large bed, a ceiling fan, a desk, and a view of greenery through the window.

Deluxe Room, 1 King Bed with Sofa bed, Balcony (All-Inclusive)

9.0 out of 10
Wonderful
(194 reviews)
  • Mountain view
  • 414 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony (All-Inclusive)

A hotel room with two beds, a ceiling fan, a large window with a view of greenery, and a TV on the wall.

Deluxe Room, 2 Queen Beds, Balcony (All-Inclusive)

9.0 out of 10
Wonderful
(77 reviews)
  • Mountain view
  • 421 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Balcony, Mountain View (All-Inclusive)

A modern hotel room with a round wooden dining table, two woven chairs, a ceiling fan, a flat-screen TV mounted on the wall, and a large window offering a view of greenery.

Suite, 1 Bedroom, Balcony, Mountain View (All-Inclusive)

  • Mountain view
  • 816 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Room, 1 King Bed with Sofa bed, Balcony, Mountain View (All-Inclusive)

A wooden deck with a wicker chair and a round table, surrounded by lush greenery and red flowers.

Superior Room, 1 King Bed with Sofa bed, Balcony, Mountain View (All-Inclusive)

7.0 out of 10
Good
(10 reviews)
  • Mountain view
  • 583 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Balcony, Mountain View (All-Inclusive)

A wooden deck with a wicker chair and a round table, surrounded by lush greenery and red flowers.

Superior Room, 2 Queen Beds, Balcony, Mountain View (All-Inclusive)

7.6 out of 10
Good
(13 reviews)
  • Mountain view
  • 583 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Balcony, Mountain View (Corner, All-Inclusive)

A modern dining area with a wooden table and two chairs, a large window with a view of trees, and a hanging light fixture.

Junior Suite, 1 King Bed with Sofa bed, Balcony, Mountain View (Corner, All-Inclusive)

  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Mountain View (All-Inclusive)

A hotel room with a large TV, two beds, a desk, and a balcony with a view of the hills.

Deluxe Room, 2 Queen Beds, Balcony, Mountain View (All-Inclusive)

8.8 out of 10
Excellent
(3 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Balcony, Bay View (All-Inclusive)

A hotel room with a bed, a sofa, a TV, a ceiling fan, and wooden paneling on the walls.

Deluxe Room, 1 King Bed with Sofa bed, Balcony, Bay View (All-Inclusive)

  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Balcony, Mountain View (All-Inclusive)

A hotel room with a large bed, a sofa, a TV, a balcony with a view, and a dining area.

Deluxe Room, 1 King Bed with Sofa bed, Balcony, Mountain View (All-Inclusive)

  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Standard Room, 1 King Bed, Balcony, Mountain View (All-Inclusive)

A hotel room with a bed, a desk with chairs, a sofa, a TV, and a view of greenery outside.

Standard Room, 1 King Bed, Balcony, Mountain View (All-Inclusive)

8.0 out of 10
Very good
(33 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony, Mountain View (All-Inclusive)

A hotel room with two beds, a wooden wall panel, a large window with curtains, a dining table with chairs, and a TV mounted on the wall.

Standard Room, 2 Queen Beds, Balcony, Mountain View (All-Inclusive)

8.6 out of 10
Excellent
(35 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Mountain View (Master, All-Inclusive, Torre Zafiro)

A hotel room with a large bed, a TV, a desk, and a balcony with a view of greenery.

Suite, 1 King Bed with Sofa bed, Mountain View (Master, All-Inclusive, Torre Zafiro)

  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
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About the area

Located in La Cruz de Huanacaxtle, Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort is in the mountains and near the beach. Vallarta Adventures and Nayar Vidanta Golf are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Bucerías and Nuevo Vallarta Beach. Punta de Mita Beach and Punta Mita Golf Club are two other places to visit that come recommended. Spend some time exploring the area's activities, including whale watching. Visit our La Cruz de Huanacaxtle travel guide
View more Resorts in La Cruz de Huanacaxtle
Map
Carr. La Cruz a Punta Mita km 0.2, La Cruz de Huanacaxtle, NAY, 63734

What's nearby

  • A sunset over the ocean with waves and a clear sky.
    Playa Bucerías
    3 min drive - 1.5 miles
  • La Cruz Sunday Market
    10 min walk - 0.6 miles
  • La Cruz Square
    12 min walk - 0.7 miles
  • Marina Riviera Nayarit at La Cruz
    15 min walk - 0.8 miles
  • Playa la Manzanilla
    16 min walk - 0.9 miles

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    31 min drive

Restaurants

  • Iguanacaxtle Restaurante
    12 min walk
  • Cevicheria La Cruz
    5 min walk
  • La peska
    19 min walk
  • Sabbia Beach Lounge
    20 min walk
  • Tacos Coral
    5 min walk

About this property

Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort

  • Upscale all-inclusive property near Playa Bucerías
  • You can look forward to free water park access, a poolside bar and a garden at Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort . Indulge in a Swedish massage, a body treatment and reflexology at the on-site spa. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with 3 bars and a 24-hour gym.
  • Other perks include:
    • 10 outdoor pools and a children's pool, along with a lazy river, a waterslide and sunloungers
    • Free self-parking and valet parking
    • Meeting rooms, massage treatment rooms and beach umbrellas
    • Beach towels, multilingual staff and a computer station
    • Guest reviews give top marks for the family-friendly amenities, pool and helpful staff
  • Room features
  • All 212 individually decorated rooms feature comforts, such as premium bedding and laptop-compatible safes, in addition to thoughtful touches, such as air conditioning and free stocked minibars. Guest reviews speak positively of the cleanliness rooms at the property.
  • Other amenities include:
    • Free toiletries and hairdryers
    • 40-inch LCD TVs with Netflix, streaming services and satellite channels
    • Wardrobes/cupboards, ceiling fans and daily housekeeping

All-inclusive details

  • This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Huichol Cocina Artesanal
  • Lobby Bar
  • Media Luna Pool & Snack
  • Restaurante Komorebi
  • Xaman Bar

Things to do

  • 10 outdoor pools
  • 24-hour gym
  • 5 hot tubs
  • Children's pool
  • Free water park
  • Full-service spa
  • Lazy river
  • Outdoor pool (guest access)
  • Waterslide

Family friendly

  • 10 outdoor pools
  • Children's pool
  • Free water park access
  • Lazy river
  • Lifeguards on site
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Turndown service

Business services

  • 950 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • Built in 2021
  • Lifeguards
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 400 per pet, per night (maximum MXN 2000 per stay)

Service animals are welcome, and are exempt from fees

2 total (up to 20 kg per pet)

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Pet fee: MXN 400 per pet, per night (maximum MXN2000 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort have a pool?

Yes, this property has 10 outdoor pools and a children's pool.

How much does it cost to stay at Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort ?

As of 18 Sept 2026, prices found for a 1-night stay for 2 adults at Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort on 19 Oct 2026 start from £201, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort pet-friendly?

Yes, Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort allows pets (limit 2 total) with a maximum weight of up to 20 kg per pet. There's a fee of MXN 400 per pet, per night. Service animals are exempt from fees.

How much is parking at Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort ?

Self-parking and valet parking are free at this property.

What time is check-in at Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort ?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort ?

Checkout is at noon.

Are there all-inclusive benefits at Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort ?

Yes, the property is all-inclusive. All food and drinks are included.

Where is Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort located?

This family-friendly La Cruz de Huanacaxtle property is located in the mountains, 1.2 mi (2 km) from Playa Bucerías, and within 9 mi (15 km) of Nuevo Vallarta Beach and Punta de Mita Beach. Vallarta Adventures and Nayar Vidanta Golf are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort Reviews

8.4

Very good

8.8

Cleanliness

8.4

Amenities

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 1251 out of 2371 reviews
Rating 8 - Good. 589 out of 2371 reviews
Rating 6 - Okay. 313 out of 2371 reviews
Rating 4 - Poor. 124 out of 2371 reviews
Rating 2 - Terrible. 94 out of 2371 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities were impeccable and the staff also were great especially Ulysses. He deserves all the praises and I was hoping I could've done more for hm.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Service was excelent
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful-unique location!! Access to the beach was a plus.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a Great stay! my family really enjoyed the pools and the days we were there! highly recommend, staff is amazing always there to help and super friendly!
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, nice place, good food but not the best. Not much to do for teenagers.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place so much we went back 2 times in a month! The staff is wonderful and Brandon and Omar were the best!!
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time. Staff was very accommodating and helpful. The resort was beautiful with many pools. Very kid friendly and also nice place for a romantic getaway!
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Delta Marriott Puerto Vallarta. The hotel was clean, modern, and well maintained. The staff was friendly and attentive throughout our visit. We especially enjoyed the pools, beautiful views, and convenient location. The rooms were comfortable, and the overall atmosphere was relaxing and family-friendly. We would definitely stay here again and recommend it to anyone visiting Puerto Vallarta.
Stayed 6 nights in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was dirty ( iguana dung on sidewalks) Room was not as describe and dirty, found stains on bed dead bugs, staff and guest not friendly to Americans especially a woman(double standard), limited food selection all the same during the week. Not a Marriott standard hotel. Will not recommend. Golf cart driver was the most helpful and nice.
Stayed 7 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Some of the staff was friendly, in particular Fernando in Bar Xaman, Angel at Sal y Tomillo, Carmen the lifeguard, Gladys and Valencia at the lobby bar. All the drivers for the golf carts were also friendly. A lot of the others seemed annoyed at the presence of guests. There were rarely chairs available by the pools as people set out towels early then came back hours later. The same is for the beach club, too few chairs and tables. Couldn't even get food. The restaurants claim high end locally crafted food but it's over cooked wings and burgers with undercooked potatoes covered in BBQ sauce. Overall, it's great for pictures, bad for enjoyment and relaxing.
Stayed 4 nights in Aug 2026
Verified review

2/10 Terrible

Disliked: Amenities
Understaffed. Beach club was great. Coffee shop staff were sweet. Buffet will have lines. And chefs don’t care about food being replenished. Please see photos attached at 9:30pm for the Huichol Buffet after being turned away for being late 15 minutes for a teppanyaki reservation. So dissatisfied and felt it was a waste of thousands of dollars for a 5 night stay. Bartenders were amazing. Pools were understaffed and quite unkempt.
Stayed 5 nights in Jul 2026
Verified review

6/10 Okay

Liked: Property conditions & facilities
Disliked: Staff & service
I remember talking to my fiancee and us agreeing that this resort did not really make much "sense" until we walked all the way up the mountain side. Our tower near the bottom and the tower next to us felt detached from the hotel lobby and the resort as whole. It is only when you travel all the way up the path behind the lobby does the resort finally become comprehensible. You wind through a series of cliff side pools, restaurants, a water park, a natural pool, and finally...the rest of the hotel suites. At last, you see the lush, green mountains as advertised and a series of hotel buildings couched into the hills like little bungalows, a beach cabana in the middle of the jungle. There were about six restaurants, each based on different types of food like Japanese, world cuisine, or a sports bar. The food was lackluster overall compared to other all inclusive resorts we tried in Mexico. The lack of any signature theming for any restaurant/bar, the long periods of time you had to wait to basically eat at a buffet, the inconsistent service, not to mention the less than stellar alcohol made the food portion of this all inclusive perk rather disappointing. You come to this resort because it is decently priced, has beautiful mountain theming for its rooms, and the water park and numerous pools will delight children and their parents alike. If you are looking for delicious food, great service, or easy access to a nice beach, please look elsewhere.
Stayed 6 nights in Aug 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was definitely not clean, there was iguana poop everywhere, all over walkways, in the pools and lazy river. Lazy river was always full of debris like sticks and leaves. Staff there for the most part was good but there were a couple that definitely didn’t care to try help with much at all. The golf carts to take you around are a awesome idea considering it’s built into the side of a mountain but the golf carts where not easy to get ahold of or you would find them all at the top of the resort all hanging out chatting. There was not much for food choices there, the pool bar and grill had easily the best food at the resort. Trying to get to and from the airport was also a task as they didn’t really wanna help at the front desk unless you paid a heavy price for the ride. Overall I definitely wouldn’t choose this resort to stay at again as it was very dirty and the food was not the best.
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beyond incredible , located in a hill in the middle of the jungle with so many beautiful pools, an amazing lazy river and a very fun water slide where my kids spent hours on end. The staff is amazing. They always had a big smile on their face and always going above and beyond to help. Our pictures came out incredible, looking like a resort out of a movie. Our setbacks were the food - not that many restaurants where most of them were offering the same thing. It seems like they had good intentions about food but poorly executed. Breakfast and dinner were buffet style food every day, where everything was cold-warm at the most and bland. Nothing in either of the restaurants was great, they were just okay at most, except the Teppanyaki style one. This one was really good but without AC - brutal! The second thing was that the walls are extremely thin and you could hear everything - literally. Something we never had experienced before. At times you would think that they were inside the room with you. Our neighbor sneezed, we said bless you just joking and she answered thank you as if we were in the same room. But the worse thing was that our neighbors had a dog (didn’t know it was pet friendly) so the dog barked all the time. Was not planning on going on a relaxing vacation to be hearing a dog all the time - very annoying. It would be best if they had either a floor solely for guests with pets or even a whole section for them. Would go back for the scenery, not the food
Stayed 6 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
The property is clean and well maintained but there are some service issues. Some staff seem under trained and some are very good. Getting towels for the pool area is hard. The bar closes early and the restaurants close at 10pm. Staff like Gladys( Gucci Gucci bartender), Miriam( Front Desk) and staff at the Spa were excellent. Rooms are big but lack the clean and luxury feel. Property good for old people/family outings so younger people/couples will get bored. Management needs to be more customer focused. Restaurants are clean Nd neat. Helpful staff and the food is good.
Stayed 3 nights in Sep 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am genuinely surprised, disgusted, and deeply disappointed by the experience my family and I had during our stay at this property from August 20th through August 23rd. This was, without question, one of the worst resort experiences I have ever had—especially considering the cost and the fact that this property operates under the Marriott name. Upon arrival at approximately 2:30 p.m., I understood that my room was not yet ready, as check-in was at 3:00 p.m. I was told the room would be ready within 30 minutes, so I spent time exploring the property with my two children. When I returned at 4:00 p.m., I was shocked to learn that my room was still not ready. After going back and forth with the front desk, I was eventually given a room key. However, when my two children and I entered the room, we quickly realized that the room was already assigned to and occupied by another guest. Thankfully, the guests were not present at the time, because I can only imagine how frightening or dangerous that situation could have been—for both my family and the actual occupants of the room. This was a serious and unacceptable security failure. The front desk then had a concierge take us to another available room. I specifically booked accommodations with multiple beds because I was traveling with my two children. Instead, I was placed in a room with only one bed and a filthy sofa.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and staff are helpful.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pools loved the adults area. Only downside was our room we didn’t get serviced for 2 days . But we had positive mindset did reach out to the team for assistance took some time to get stuff done again we remained calm. We loved the beach club they provided transportation. The bar staff was amazing . Drinks were yummy !
Stayed 4 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
What was unique about the property was that it was located in a jungle and you did get this experience. It was great for pictures! But there also were drawbacks, the iguanas would crap on everything and this was not cleaned and the smell was bad. The rooms - beds were so uncomfortable, our room was not cleaned daily where we always had to ask for towels, etc. The food - was not great, all the restaurants were the same and all the food was the same. The Japanese restaurant was so hot we had to fan ourselves and the whole experience lasted 2 hours. The pools- were not cleaned out and had lots of bugs.
Stayed 6 nights in Jul 2026
Verified review

4/10 Poor

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
We recently stayed at Delta Hotels by Marriott Puerto Vallarta for three days. Overall, the property is absolutely beautiful, with gorgeous views and a relaxing atmosphere. The staff we interacted with were all kind, friendly, and professional, so I don’t think the issue was with the employees themselves. What stood out the most was that the hotel seemed understaffed. Our room was only cleaned once during our entire three-day stay, which was disappointing. Service also felt inconsistent, and it often took longer than expected to get assistance. The transportation system around the resort was a bit unusual. Guests rely on golf carts to get around the property, which is understandable because of the layout, but there were times we had to wait quite a while for one to arrive. It made getting from one area of the hotel to another less convenient than expected. The hotel itself is stunning and has a lot of potential, but improving staffing levels and overall service would make a big difference in the guest experience. I would consider staying again because the property is so beautiful, but I hope they address these service issues.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and choice for an all inclusive. Great food, clean, great service and everyone was very welcoming. Would definitely come back. The only downside is the beach access, we had to take a 10 min ride every time we wanted to go and 10 min back. But overall very comforting, relaxing, and enjoyable.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing the staff goes above and beyond and everyone is so polite including all the other travelers!!! I would definitely come back it is worth every penny!!! The food is awesome and drinks are delicious 😋 The natural pool is my favorite!! This is a win win!! 💖
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the property looked like we were in the forest. Kids loved the pools and the nature.
Stayed 6 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, beautiful area, tasty food, great staff. But the matresses in our room were dirty.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 3 nights in Aug 2026