Comment from Hotel Management
06-Aug-2018 by Ext-Francisco, Hotel Management
We regret to read your disappointing reviews regarding to your experience with us, first of all, please accept our apology as this is not the quality of service we aim to deliver.
Your comment has been duly noted and addressed to the involved heads of departments in order to follow it up.
As a service oriented hotel we do understand there is always opportunity for improvements, thank you for taking part of your valuable time to share your feedback.
Our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us.