Posted 12-Jan-2019 on CheapTickets
Overall my experience was okay. But I would really like to make all guest aware of the consultant or whatever she was in the main lobby. I believe Valerie was her name. After asking how to pay for the WiFi package, she whispered and asked me for my number. Pulled me to the side and told me not to say anything but she’d do me a favor and give me all of the WiFi passwords and all I had to do was pay her $40. So as I thought she was helping, I went along and paid her the $40 and later realized that she gave me a bunch of fake passwords. WiFi never worked during my entire stay. Overall the rest of the staff was pretty decent and honest.
Comment from Hotel Management
15-Jan-2019 by Ext-Francisco, Hotel Management
Thank you for choosing BlueBay Villas Doradas to spend your holidays,
We much appreciate that you have taken part of your valuable time to share your review, at the same time please be informed that your review will be shared with the involved in order to take action about point of improvement already mentioned.
Please accept our apologies for the issues experienced.
Guest Service Manager.