Ratings based on 986 Verified Reviews

3.8 out of 5
72% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice. Close yo the beach

Posted 16-Oct-2017
The hotel is good. The people is pleasure. My room had the coffee maker missing a cleaning from a few days but a part of that everything was good.
2 out of 5
by A verified traveller from dallas

Great staff...but

Posted 12-Oct-2017
Th rooms are horrible but the staff were excellent. The food was wonderful.
1 out of 5
by A verified traveller from Durham , NC

It was Horrible .. Excellent location , Great Food

Posted 11-Oct-2017
Despite a Great Picturesque Place , The front desk was Arrogant .. They Nickle and Dime you for safe , Wi-Fi , calls to bank or travel angency... My room wa s changed three times and the last one they had to replace the safe , no air conditioning. The second room I thought the Ceiling would Collapse on me as I showered. Hot water gushed out and burned me a little.. And Arrogant Management offered me a massage or a bottle a wine .. ( I don't drink , In recovery for over 27 years ) With an attitude of take it or leave it. So I left 2 days early and Thankfully Expedia refunded me for my Stay. A shame for such a beautiful looking Place !!!
4 out of 5
Recommended
for Everyone
by A verified traveller from nyc

Posted 06-Oct-2017
Hotel is nice and the staff is excelent.wifi you have to pay $7 for 30 minutes and the tv cable is terrible.
4 out of 5
Recommended
for Everyone
by A verified traveller from jamaica

Just ok

Posted 05-Oct-2017
Staff need to be more proactive they need to smile more and need to act welcoming and act like they love there jobs too many serious faces!
3 out of 5
by A verified traveller from London

Posted 11-Sep-2017
Pros: pool was ok
Cons: food was terrible.
Location: well located.
the lack of wifi was not good and they wanted to charge $25 per day, which is not right. the hotel was ok as the price was good, as i was on business, not sure if i would go on a holiday there.
3 out of 5
Recommended
for Everyone
by A verified traveller from Dom rep

Good price...

Posted 04-Sep-2017
Excellent for What you are paying... No children allowed, so it is peaceful
2 out of 5
by A verified traveller from New York

Not as expected

Posted 02-Sep-2017
Staff's willingness to treat guests well is well bellow what you'd expect from a "4 star place". I needed to inquire 3 times about poor tv reception & was dismissed every time when all it needed was to check cable connection on the other end(not the tv). Location seems to be well staffed but it locks proper supervision. The only two things that makes this place an "adult only" hotel is no kids & a xxx channel. I expected more. Entertainment is cheap & scarce.
2 out of 5
by A verified traveller from New York

Wonderful Staff for the most part

Posted 29-Aug-2017
Pros: Most of the staff was welcoming and pleasant!
Cons: Hotel rooms need a serious renovation. Food, and liquor options could be much better.
The hotel room was dated and not as clean as I would want for a hotel stay. The property is beautiful and so much more could be done with it. I found it lacking. The food was mediocre. I would for sure visit Puerta Plata again but highly unlikely that I would stay at Blue Bay.
4 out of 5
Recommended
for Everyone
by A verified traveller

Birthday weekend

Posted 28-Aug-2017
I've decided to spend my birthday weekend at this hotel it was really peaceful , great food , and they also have plenty of fun activities for their guest to participate. Best part was the awesome foam party at night even tho it didn't last too long