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Reviews of Bella Sirena Rocky Point by Castaways

Bella Sirena Rocky Point by Castaways
Paseo las Glorias 2 L036, Colonia Ferrocarrilera, Puerto Peñasco, SON

Reviews

8.4

Very good

Rating 10 - Excellent. 5 out of 8 reviews" "
Rating 8 - Good. 1 out of 8 reviews" "
Rating 6 - Okay. 1 out of 8 reviews" "
Rating 4 - Poor. 0 out of 8 reviews" "
Rating 2 - Terrible. 1 out of 8 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Cristhian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
Great location clean hotel
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Jun 2018
Response from Jonatan Garcia on 11 Dec 2018
Hello dear Guest. We are sorry your trip was not as you had expected. Please let us know what went wrong so we can correct it so the next person does not experience a similar issue.

8/10 Good

Rickey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort
This is a nice resort. Room are nice but the views are a little distant from the water unless you get a front condo or house
Stayed 2 nights in Nov 2017
Hello Dear Guest, Thank you for rating us!, We hope to have you back in our resort soon!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I could live here year round.
abeautifal apartment and grounds. Very spacious. Note there is no housekeeping in the whole week even though the add said there was. So we bought our oun toilet paper, paper towel, dishwashing soap. We washed our own towels. Ice Maker didn’t work? View of the pool and ocean was great.
Stayed 7 nights in Nov 2017
Hello Robin. Thank you for the wonderful review! We're so happy to hear that you enjoyed your stay with us and thank you for letting us know your experience. We hope to welcome you back soon!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean unit with all the amenities.
Great rental. Very big and spacious. Our property was managed by the Castaways Properties business. We had to go to see them first for keys and give an additional $200 deposits. Then we had to check in at Bella Sirena and go to through their check in process. A lot of hoopla but they are trying to make it as safe as possible. Our unit had everything we need and was very clean. Water pressures are lackluster in ALL of Mexico but that was was expected.
Stayed 2 nights in Oct 2017
Hello Francisco. Thank you for the wonderful review! We're so happy to hear that you enjoyed your stay with us and thank you for letting us know your experience. We hope to welcome you back soon!

10/10 Excellent

Martin, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views
Awesome family trip, we enjoyed staying at this resort
Stayed 2 nights in Aug 2017
Response from Jonatan Garcia on 2 Sept 2017
Hello Martin. Thank you for the wonderful review! We're so happy to hear that you enjoyed your stay with us and thank you for letting us know your experience. We hope to welcome you back soon!

2/10 Terrible

Sylwia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
The condo was dirty. The bad sheet where dirty and un-fresh. The bad mattress had stains. The windows where broken. Terrible customers service. Make sure you really want to go because cancellation is no option. They will never give you your money back. Not very strong WiFi
Hello Sylwia. We are sorry your trip was not as you had expected. Thank you for letting us know your experience, this will make us be better. We hope to have you back!

10/10 Excellent

erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay st Bella sirena was by far over the top! Loved the condo, the resort pools were excellent! Beach was so pretty. I have nothing. Bad to say about this Resort. The one thing that was a bit annoying, the windows in the master bedroom would not close shut, so at night when the wind would pick up, we got a bit of a breeze inside and the noise. Other than that everything was great!
Hello Erika. We area glad to hear that you enjoyed your stay with us. Thank you for letting us know your experience, this will make us be better! We hope to have you back soon!