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Reviews of Ocean Dreams Galapagos

3 out of 5
Ocean Dreams Galapagos
Calle Seymour y 18 de Febrero, Junto a Correos del Ecuador, Puerto Ayora, Galapagos Islands

Reviews

8.8

Excellent

Rating 10 - Excellent. 23 out of 38 reviews" "
Rating 8 - Good. 10 out of 38 reviews" "
Rating 6 - Okay. 1 out of 38 reviews" "
Rating 4 - Poor. 3 out of 38 reviews" "
Rating 2 - Terrible. 1 out of 38 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

spencer s

Liked: Cleanliness, property conditions & facilities
Clean but not for me
Cleanliness: 4/5 Service: 3/5 Comfort: 3/5 Noise: 4/5 Overall: Very good location and very clean but definitely could use some improvements. Would I stay here again: I’d opt for another place. The extended review... Cleanliness: 4/5 - Overall a pretty clean place to stay. Service: 3/5 - Thankfully I know enough Spanish to get around but for those that don’t speak, I think it could be challenging. There were plates, cups, a microwave, and fridge but no utensils. The drinking water from the coolers tasted like metal so we opted to buy bottles of water elsewhere. Also the checkout time on hotels.com said 11 and when we went back to our room around 10 the cleaning lady had already started when we weren’t ready to go. Comfort: 3/5 - The beds had the fitted sheet and sheet to sleep under but that was it. No blanket or comforter. When being shown the room they were adamant about conserving energy which I understand but specifically telling us what temperature to put the ac on was a bit much. Noise: 4/5 - For the most part other guests were respectful of the guests. There was construction nearby that started at 8am in the morning hut thats beyond the hotels control.
Stayed 3 nights in Jun 2023

8/10 Good

Lillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got off to a rocky start because our room was on the main floor close to where cleaning supplies were kept so the maid was constantly walking back and forth outside our room, which was irritating. We asked for a room on a higher floor but were told that was not possible. Ok, fine. Then we had no internet as our room was too far away from the modem to actually be able to use the internet from our room and although they tried to bring the modem closer, it did not work (turns out the band width was poor). Also the air conditioner in our room did not work (management was aware it was not working properly). After we complained again about the internetand and the air conditioner they put us in a much larger room (bigger and with more beds than we needed), and the owner asked if we could pay more for this room. We said no. And she didnt bother us anymore about that. After this, the owner was really a very nice person and tried to help us out whenever she could. The cleanliness of this place is ourstanding. Breakfasts are good and definitely large enough but little variety from day to day (we stayed a week). The location is also good, just a short walk to the malecon. So, despite the rocky start I would still recommend this hotel.
Stayed 7 nights in Feb 2023

10/10 Excellent

orit, Sherman Oaks

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing hospitality. will definitely stay there again !!!!!!
Stayed 3 nights in Jan 2023

8/10 Good

Valeska

Stayed 1 night in Jan 2023

10/10 Excellent

Chong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff and good location
Stayed 1 night in Sep 2022
Response from Amanda on 3 Nov 2022
Gracias por tu comentario. Espero que vuelvas por las islas Galápagos y nos vuelvas a elegir.

8/10 Good

Sally

Stayed 3 nights in Jul 2022

10/10 Excellent

FEDERICO

Stayed 4 nights in Aug 2022

8/10 Good

Carla

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice apartment like accommodations. Small kitchenette is a nice add
Stayed 2 nights in Jul 2022

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location! It's minutes away from Avenida Charles Darwin and within walking distance from the Malecon. The staff is very attentive and welcoming!
Stayed 1 night in Jul 2022

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service
Staff was very friendly and went above and beyond to ensure I was content with my stay. Within walking distance from main road. Breakfast was always freshly made. I highly recommend you stay here when in Puerto Ayora.
Stayed 5 nights in Apr 2022
Response from Amanda on 4 May 2022
Thank you for your comment. It was a pleasure serving you. We look forward to seeing you next time if you return to the Galapagos Islands.

10/10 Excellent

Valentin

Stayed 1 night in Mar 2022

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Ocean Dreams was just wonderful. I would highly recommend it as a place to stay for anyone. The location is perfect and the staff are wonderful. We will definitely come again!
Stayed 5 nights in Dec 2021
Response from Belen on 15 Jan 2022
Thank you very much for your positive opinion. We look forward to seeing you next time.

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are dreaming to come back to Ocean Dreams
We had a wonderful experience at the Ocean Dreams Galapagos! The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. Took advantage of the downtown location to walk to sea market, port to catch a boat to other islands, dinner, check out a couple galleries, and have a drinks. It was great! I highly recommend Ocean Dreams for anyone visiting Galapagos!
Stayed 6 nights in Dec 2021
Response from Amanda on 15 Jan 2022
It was a pleasure serving you, we hope you enjoyed your stay and choose us again when you return to Galapagos.

8/10 Good

Rossan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Stayed 2 nights in Nov 2021
Response from Amanda on 15 Jan 2022
Thank you for your opinion and we look forward to seeing you next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Galapagos fun
Nice easy place to stay. Close to the main strip. Fresh water, good breakfast and a huge room.
Stayed 1 night in Apr 2021
Response from Amanda on 11 Jun 2021
Hi! thank you for your opinion about Ocean Dreams, we hope you have enjoyed the Galapagos Islands.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place ,the owner is perfect , she give good advice to visit.
Stayed 3 nights in Mar 2021
Response from Amanda on 16 Apr 2021
We appreciate your comment. It was a pleasure to assist you during your stay at Ocean Dreams.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Location was quiet and safe . Staff was friendly and accommodating. Room was spacious and comfortable.
Stayed 2 nights in Feb 2021
Response from Belen. on 11 Mar 2021
Thank you for your positive feedback. See you the next time :)

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Service
Great location and excellent value. Staff was outstanding always helpful and went out their way to accommodate my schedule and made my stay very comfortable. No complaints.
Stayed 1 night in Feb 2021
Response from Karla on 11 Mar 2021
thanks! for your positive comments, If you return to Galapagos, we hope that you will choose us again :)

8/10 Good

Atsuko, Addison, TX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very homey and comfortable. Location was very good - short walk to Charles Darwin Street where all the shops and restaurant along the shore.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean staff was extra helpful and very kind, great location off the main road but witin walking distance to town and charles darwin center, and beach in the park...I woul recomend this hotel for your stay
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean Dreams
This was a clean hotel and in a convenient location--a short walk to the main tourist area. Our room was very roomy, had enough hot water, and also had a refrigerator. They provide a nice breakfast that is included. This hotel would be a difficult place to stay if you don't speak Spanish, as just about everyone, including the owner, speaks only Spanish here. This hotel and many in Ecuador promote a "hotel shuttle." This is actually the hotel just calling you a taxi, and it is not included in the price. The day we arrived, the owner could not find our booking, but later, with the help of our Spanish-speaking traveling companions, we worked it out. However, that created some stress for us.
Stayed 4 nights in Jan 2020

10/10 Excellent

Jonah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cozy boutique hotel
Ocean Dreams is well run and well maintained family operated boutique hotel in the heart of Puerta Ayora. We've enjoyed our 3 nights stays here. The hotel and rooms were clean and spacious; loved the foam pillow. The owner, Mrs. Amanda and his family, inclusive Sergey was very attentive, attention to detail on our every needs. We'll go back there again on our next vacation.
Stayed 3 nights in Jan 2020
Response from Amanda on 12 Feb 2020
thank you very much for your comment! See you next time.

10/10 Excellent

min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay
The front desk lady was super nice. She was treating her guests like family. Twice we had an early departure, earlier than the regular breakfast time. We did not expect they would get up and prepare the breakfast only for us, but they did! Although we did not use it second time - because it was so early. We were really surprised when we were greeted by the lady with a big smiling face, telling us the breakfast was ready!
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little place. The traffic noise next to the bedroom wad a bit loud at night. The lady at tge front desk wad very helpful. She did not speak English, but my lityle bit of Spanish got us through.
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, helpful staff. Close to the main road with restaurants and the kiosks.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Amanda on 25 Apr 2019
Thanks for your score. We strive to make your dreams come true in the Galapagos Islands.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel owner was extremely friendly and helpful. Even though she didn’t speak English, she was patient with my bad Spanish and we were able to communicate. The family even invited us to join in their New Year’s celebrations. Breakfast was good and provided in a quick manner. I felt more like a valued guest at someone’s home than just a hotel visitor.
Stayed 5 nights in Dec 2018

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel in a quiet area. Very clean.
Very clean, good cost, and a good location to the dock and Charles Darwin Research Center.
Stayed 2 nights in Nov 2018
Response from Amanda on 14 Nov 2018
We hope you enjoyed your stay with us. thank you for your comment.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good location with amenities.
Very clean rooms with air conditioning, fridge and microwave. Close walk to Charles Darwin street. Good and filling breakfast. Laundry for $2 per kilo of clothes.
Stayed 4 nights in May 2018
Response from Amanda on 5 Jun 2018
We appreciate your positive opinion, we strive for you to enjoy your vacations in Santa Cruz island.

4/10 Poor

JK, Canada

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful rooms but disappointing experience
Everything started off well. We received a warm greeting and complimentary drink when we arrived. We settled into our suite which was beautiful, spacious and clean, then went out to explore Puerto Ayora. It wasn't until we returned in the evening that things went sour. We were told we needed to handle payment for the room, and that I had only booked a room for 2 people and had to pay extra for the 3rd person. This was absolutely false and I showed her my booking, confirming that I had in fact booked a room for 3 people. I was informed this was a problem with Expedia and that I must pay the extra fee. Had I known it was more than the price advertised, I would have never booked there in the first place. After much negotiation (which was difficult given the host spoke no English), she told me I could either pay the price I had booked for with no breakfast or pay extra to get the breakfast that was supposed to be included! I ended up just paying extra because I was tired of the argument. On top of that, she charged an extra 6% on the full amount because I wanted to pay by credit card - the same one I had used for the reservation! Furthermore, we ran the hot water for 15 minutes and no hot water came (she said to keep running it). Also, the breaker to the A/C unit in the room had been cut. When we complained, we were told A/C is expensive and to open the windows instead, but the street was very noisy. I finally negotiated running it for 2 hours in order to cool the room down.

4/10 Poor

TAKESHI

Disliked: Cleanliness, amenities, property conditions & facilities
no wifi in room, air condition is stopped sometime.
Stayed 1 night in Feb 2023

10/10 Excellent

efrain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo
Stayed 3 nights in Mar 2022
Response from Amanda on 18 Mar 2022
Gracias por tu calificación, ha sido un placer haberte atendido durante tu estancia. Esperamos poder atenderte en una proxima oportunidad.

8/10 Good

CAROLINA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Establecimiento bien, pero sólo hubo agua caliente el primer día
Stayed 4 nights in Dec 2021
Response from Amanda on 15 Jan 2022
Hola, lamentamos leer que tuviste este inconveniente durante tu estancia, sin embargo nunca fue notificado al personal para resolverlo en ese momento por lo que desconocíamos de este problema. Esperamos que hayas disfrutado de tu estancia y de tus vacaciones en las islas Galapagos.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2021
Response from Belen on 27 Apr 2021
Hello, we see that you had a not very positive experience in our hotel and we want to know what happened so that we can improve.

2/10 Terrible

Verified traveller

Stayed 6 nights in Mar 2020

10/10 Excellent

wuilder

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Gerhard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To be recommened
Comfortable hotel. Very pleasant and helpful staff / owner.
Stayed 6 nights in Dec 2019
Response from Amanda on 12 Feb 2020
Thanks for your comment. This helps us improve. We hope you enjoyed the Galapagos Islands.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien !
Stayed 1 night in Oct 2019