Dear Mr. Scott,We are so happy to hear that you enjoyed our service and the property itself! We look forward to seeing you again soon.Warm regards,

Dear Mr. Thomas,On behalf of the entire hotel team, I want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Prishtina City. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team to celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. Warm regards,

Dear Blerta,On behalf of the entire hotel team, I want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Prishtina City. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team to celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. Warm regards,

Dear Adnan,We are so happy to hear that you enjoyed our service and the property itself! We look forward to seeing you again soon.Warm regards,

Dear Ilir, We are so happy to hear that you enjoyed our service and the property itself! We look forward to seeing you again soon.Best regards,

Dear Tareq,Thank you for your feedback,It was our pleasure to be at your service.We look forward to having you back again.Warm Regards,Front Office Team

Dear Mr. Chris,Thank you very much for taking your time to share your recent stay at Four Points Prishtina. As we can see from your rate we felt short on meeting you expectations with our F&B facilities and staff service. I would like to apologies on behalf of the entire team for inconvenience. We take your opinion very seriously so, with that being said we'd appreciate it, if you could provide us with more information about your experience with us and we'd like to have the chance to address your concerns and earn your continuing trust.Sincerely,Leonora Krasniqi

Dear Yasmin, Thank you so much for taking the time to review us! We are happy to hear that you enjoyed our staff's service.We look forward to welcoming you again soon. Kind regards,

Dear Mr. Sean,We are so happy to hear that you enjoyed our service and the property itself! We look forward to seeing you again soon.Warm regards,

Dear Sandra, Thank you for your review and the comments that you wrote. We would truly like to apologize for your experience and for not being able to give you the experience we promise to give to our guests. As you can see it took us two days to reply as we wanted to see from our end what went wrong (speaking with Housekeeping, F&B, and Front Office Departments), and please not take the next lines as excuses but we want to state loud and clear that we treat all our guests equally no matter the gender, sex, race, religion or any other thing. All our 87 rooms are non-smoking rooms, and the only smoking area is for the rooms that have a terrace in them so that must have been the case how the smoke got close to you, even though the windows of rooms do not open entirely for it to create the idea that you're under a smoking environment. Since the smoke came from outside it is really hard to control the outer environment, but if we have neglected that in some way, we apologize. And when it comes to going above and beyond for guests, you truly are one of them. Due to your skin allergies, we opened new bed sheets every day for you when the housekeeping did their routine cleaning. So not only washed sheets but brand-new ones. The same goes for other amenities that were used, from the bathroom up to the room. Besides that, when the housekeepers cleaned your room, they offered a special Ozone Air Cleaner just to make sure everything is all right, but you turned that down. We also made sure that your birthday was celebrated decently, and we prepared a special amenity for you as it is an honor whenever a guest decides to celebrate their special day at our hotel. Besides all that, you were offered complimentary drinks, and telephone services, all because we value you and your decision to stay at our property. By all means, we are not perfect. We have our flaws, and we work daily on them. From all the platforms that a hotel can receive comments, you can never read about us neglecting a client's requests or discriminating against them. If there has been a comment specifically said to you or that has offended you, we would like to take immediate action as that is something we do not tolerate here. But there's a first time for everything, just like this our first ever 1-star review since we've been opened in 2020. So, in case you would like to discuss anything, furthermore, please feel free to reach us directly even though we may not compensate for the bad experience, we would like to listen to you and see if we can improve while getting to know your context. All the best,

Dear Ms. Nidia, Thank you for sharing your experience at Four Points by Sheraton Prishtina City Hotel. On behalf of the entire team, I want to apologies for what happened to you. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Warm Regards,

Dear Angela, We are so happy to hear that you enjoyed our service and the property itself! We look forward to seeing you again soon. Warm regards,

Dear Eszter, We are so happy to hear that you enjoyed our service and the property itself! We look forward to seeing you again soon. With warm regards, The Four Points Team

Dear Mr. Stefan Thank you so much for your kind words. We really appreciate you taking time out to share your experience with us. I wish you a lovely week ahead. Kind regards, Four Points by Sheraton Prishtina City

Thank you very much for your feedback. Best regards,

Dear Mr. Spejtim,Thank you for taking the time to provide your feedback. We value your input and are committed to continuously improving our services. If you have any specific insights on how we can better meet your expectations, please share them with us. Your feedback is instrumental in our ongoing efforts to enhance the guest experience.Best Regards,

Dear Ms. Florije,On behalf of the entire hotel team, I want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Prishtina City. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team to celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

Dear Mr. HamitWe are so happy to hear that you enjoyed our service and the property itself! We look forward to seeing you again soon.Warm Regards,

Dear Alban,We are so happy to hear that you enjoyed our service and the property itself! We look forward to seeing you again soon.Warm Regards,

Dear Eogen,We are so happy to hear that you enjoyed our service and the property itself! We look forward to seeing you again soon. Warm regards, Four Points Team

Dear Mr.Johannes,We are so happy to hear that you had great stay with us.It was our pleasure to be at your service.For any further information or change please do not hesitate to contact us.

Dear Entoni,Thank you so much for taking the time to review us.We are happy to hear that you enjoyed your stay at our hotel.We remain at your disposal should you need anything and we hope to see you again soon! Kind regards,

Dear Tanzer,We are so happy to hear that you enjoyed our service and the property itself! We look forward to seeing you again soon. With warm regards,The Four Points Team

Dear Mirza,We are so happy to hear that you enjoyed our service and the property itself! We look forward to seeing you again soon. With warm regards,The Four Points Team

Dear VIDAR,We are so happy to hear that you enjoyed our service and the property itself! We look forward to seeing you again soon. With warm regards,The Four Points Team

Dear Mr. Tanzer,Thank you for your valuable feedback. From your overall rate we can see that you were not very satisfied from your last stay with us. Your satisfaction for us is very important, so please if you can provide us with more information about your experience and let us know where we need to improve ourselves.Warmest regards,Leonora KrasniqiGuest Relation Officer

Dear Nebije,We are so happy to hear that you enjoyed our service and the property itself! We look forward to seeing you again soon.Warm Regards,

Dear Johan, We are so happy to hear that you enjoyed our service and the property itself! We look forward to seeing you again soon. With warm regards, The Four Points Team

Dear Rune,We are so happy to hear that you enjoyed our service and the property itself! We look forward to seeing you again soon. With warm regards

Dear Riana,Thank you for taking the time to let us know about your experience while staying with us.First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback and it will help us to improve our services.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your comments with management to ensure that the necessary guidelines are in place and reviewed to prevent such issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the futureSincerely,

Dear Zulfukar,We are so happy to hear that you enjoyed our service and the property itself! We look forward to seeing you again soon.Warm Regards,

Dear Mr.David, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Prishtina City. I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Warm Regards,

Dear Mr. Johan, We are so happy to hear that you enjoyed our service and the property itself! We look forward to seeing you again soon. Warm regards,

Dear Okan We are so happy to hear that you enjoyed your stay with us! We look forward to seeing you again soon. Best Regards,

Thank you very much for sharing your experience at Four Points by Sheraton Prishtina City with us. We look forward to your next stay. Kind regards,

Dear Ilirian, We are so happy to hear that you enjoyed our service and the property itself! We look forward to seeing you again soon. With warm regards, The Four Points Team

Dear guest, We are so happy to hear that you enjoyed our service and the property itself! We look forward to seeing you again soon. With warm regards, The Four Points Team

Dear Batuhan, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Prishtina City.

Dear Michael, Thank you for giving us such a great review! We appreciate you taking the time to do so and we also appreciate you choosing us. We hope to see you once again soon! With warm regards, The Four Points by Sheraton Prishtina City Team

Dear Ahmet, Thank you so much for your wonderful review! We hope to welcome you back soon at our property. Kind Regards, Andrra Berisha Front Office & Revenue Manager Four Points by Sheraton Prishtina City