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"A nive over night stay"

"Property was not well looked after. Blinds were missing from Windows, surfaces had not been cleaned, the kitchen was missing many essential items such as forks, broken glass outside the back door, last guests dirty laundry left in the dinning room, the list goes on. Really put a downer on the first day of the holiday. I don't expect to have to provide essentials like forks and kitchen knives and clean on arrival. Manager of property was initially understanding but is now ignoring my emails."