Ratings based on 443 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Hotel storico con servizi sempre eccellenti

Posted 14-Jan-2017
Pros: Posizione, confort, servizi.
Cons: Nulla.
Location: Posizione incantevole con vista sul golfo del Tigullio. Colazione squisita, servizio ineccepibile.
Soggiorno piacevole come già verificato in più occasioni. Spesso up-grading. Camera spaziosa, pulita e confortevole con magnifica vista. Colazione varia, con prodotti freschi e di qualità.
3out of 5
by A verified traveller from Béthune, France

Personnel peu accueillant - déception

Posted 02-Jan-2017
Avec un si bel hôtel, il est regrettable d'être aussi mal reçu. Aucun sourire, aucune attention de la part du personnel. Le système de vidange de la baignoire ne fonctionnait pas, nous avons appelé la réception qui ne pouvait intervenir que 2h30 après signalement, faute de technicien. Au spa, les théières étaient vides, un membre du personnel est pourtant passé, sans réaction, bref nous n'avons pas pu en profiter. Quelle déception aussi au bar de l'hôtel, le serveur était aussi peu accueillant, aucun sourire. Toujours ce sentiment de gêner. Il manquait le ciel de lit, l'hôtel nous a répondu après coup, qu'il s'agissait d'une chambre standard. Qu'il fallait demander le changement de chambre à l'arrivée. Je ne vois pas comment nous aurions pu le faire dans ce contexte. Ayant profité d'une offre expédia pour la réservation, nous nous demandons si nous sommes immédiatement classés dans une catégorie de clients qui ne méritent pas un minimun de considération. Si on ajoute la piscine en travaux, les tâches de bougies sur le revêtement sol de la chambre, la vue directe sur une grue, du restaurant... On apprécie cependant la superbe décoration de Noël de l'hôtel et le superbe petit déjeuner.
5out of 5
Recommended
for Everyone
by A verified traveller from Riga

Sehr schoenes Hotel

Posted 14-Nov-2016
Pros: Die Lage ist sehr gut, Parkmoeglichkeiten vor dem Hotel oder in der Garage, ein gutes extra Angebot fuer die Spaanwendungen, sehr saubere Zimmer
Location: Am Rande der Stadt Rapallo, schoene Spaziergaenge moeglich und uns haben die Ausfluege mit dem Boot aus Rapallo besonders gefallen, gutter Service
Das Hotel liegt sehr schoen, ein Meeresblich aus den Zimmern und aus dem Fruehstuecksraum, ausgezeichnetes reichhaltiges Fruehstueck, saubere Zimmer und schoene Umgebung, wir wares so zufreiden, dass wir unser Aufenthalt verlaengert haben
2out of 5
by A verified traveller

Disgraceful Attitude/Zero Bedding Comfort!!!

Posted 15-Oct-2016 on Hotels
"Worst Bed" in all of 4 week Italy Trip! Springs in mattress left painful checkered imprint on my body. Complained to duty-manager at 5:00am! Showed him (Peter) body marks. Adjoining room bed "No Better!" No Sincere Apology at checkout. Disgraceful for 4 Star Hotel!!!
5out of 5
by A verified traveller

This traveller left a rating score only Posted 13-Oct-2016 on Hotels
5out of 5
by A verified traveller

This traveller left a rating score only Posted 13-Oct-2016 on Hotels
5out of 5
Recommended
for Couples
by A verified traveller from London

Great hotel with great sea views in a lovely town

Posted 09-Oct-2016
Location: The location was good - about a 20-min walk to the centre of Rapallo with its restaurants and shopping. Rapallo was a great base for a holiday here.
The hotel had a real old-fashioned European grandeur about it from the outside but was modern inside. Our room was large, clean and comfortable with a nice view. It was quiet at night, though it was the first room after the lift lobby so there was some faint noise from the lifts going up and down in their shafts from fairly early most mornings. It didn't disturb us unduly as we were becoming wakeful by then anyway. There were robes and slippers, nice products in the bathroom, a safe and a TV but oddly no tea or coffee-making - maybe that's not that unusual in Italy, not sure. The staff at breakfast were very nice, friendly and efficient and always pleasant despite being busy, the staff on reception were helpful but not especially friendly or genuinely welcoming. The breakfast buffet was generous and had great variety of beautiful fresh food from bread and cheese to fruit to eggs to pastries. There was a lovely pool on the terrace where towels and sun loungers were provided, and a spa, as well as parking on site. There was limited food in an expensive bar, or the expensive restaurant on the roof.
4out of 5
by A verified traveller

Nice hotel but some improvements needed

Posted 27-Sep-2016 on Hotels
2nd visit to this hotel, found this visit a little disappointing in terms of staff friendliness, breakfast was a little below the standard than last time, staff were not particularly welcoming and you waited a long time before you received a hot drink, pool staff were however very good and more friendly and efficient. Bedrooms were clean and worth the upgrade, albeit the toilet leaked when you flushed...this was reported. I feel the hotel could benefit from either introducing a shuttle bus to and from the hotel Into the town...as many guest were mature and think the climb up from Rappello and then up the steep drive was at times a little hard. Either that or at least have a lift installed at bottom of drive say near the conference that allows you access to the hotel and avoid that last hill climb
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Sep-2016
Personale molto cortese e professionale. Spa a disposizione degli ospiti. Visa mozzafiato sul golfo di Rapallo
4out of 5
Recommended
for Everyone
by A verified traveller

Very Nice Hotel and a Very Pleasent Stay!

Posted 25-Sep-2016
Excellent hotel with extremely nice and helpful staff. Very nice pool area, breakfast and restaurant on the last floor. Very nice food. Too bad we couldn´t stay longer. We strongly recommend it.