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Reviews of La Quinta Inn & Suites by Wyndham Ponca City

2.5 out of 5
La Quinta Inn & Suites by Wyndham Ponca City
3413 N 14th St, Ponca City, OK

Reviews

8.2

Very good

Rating 10 - Excellent. 182 out of 362 reviews" "
Rating 8 - Good. 90 out of 362 reviews" "
Rating 6 - Okay. 38 out of 362 reviews" "
Rating 4 - Poor. 30 out of 362 reviews" "
Rating 2 - Terrible. 22 out of 362 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Krista

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Lindsey

Travelled with family and small children
This was a convenient place for us to stay on a quick family trip. Staff was friendly and helpful when we needed anything. However, the shower in our room had a problem with the gead and sprayed all over the place. Tub also wouldn't drain well. Not huge problems, but more inconvenient because we had to be weary of how everything was positioned and keep towels in the floor to sop up water.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sallie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff and most important, handicap room was available and accessible by an elevator.
Stayed 1 night in Jan 2024

8/10 Good

Suzanne

Stayed 1 night in Jan 2024

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home From Home
It was Very Good. We have stayed several times & they are very very, Helpful, Nice & Friendly. Room is Clean. Need extra towels, blankets they get for you. Their beds are comfortable . The Staff is professional .
Stayed 2 nights in Dec 2023

2/10 Terrible

christina

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
We had 2 rooms. One room had dried blood on the bedding, was given a new blanket and told to put the dirty one in the hallway. Second room was double charged. They said they reversed it but still haven't seen it in the bank and the bank doesn't see it so far. The 2nd room also had bed bugs and a urine stain on the mattress. Talked to training manager and was told all they could do was take off the 25.00 pet fee. When I questioned further about it I was given attitude from the manager. I told her I was reporting to Wyndham and she said okay, she didn't care. Do not stay at this hotel unless you want to have dirty stained beds and bedding, bed bugs and attitude.
Stayed 4 nights in Dec 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place to stay if you are in Ponca City, i highly recommend it
Stayed 1 night in Dec 2023

10/10 Excellent

madilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Angela

Business traveller
Disliked: Staff & service
DID NOT STAY
Stayed 1 night in Dec 2023

10/10 Excellent

Stony

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Why did I not get points for this stay?
Stayed 2 nights in Nov 2023

2/10 Terrible

CRISTINA

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is the dirtiest hotel room I’ve stayed in. I’ve stayed at this exact hotel many times and each time it has never been this bad. Food was stuck on wall and on lamp, blood on the mattress protector and down the bed rail, black mold on air vent, tub in bathroom and shower curtain very dirty. It’s like they just went in there, replaced toiletries and towels and just made the beds. Need to hire new housekeepers.
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

James

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff were friendly and room was clean. There wasn’t hot water. Front desk had us change rooms to another floor but still no hot water. The hot breakfast that just started at 7:00 am was cold. (Eggs, potatoes)
Stayed 1 night in Nov 2023

8/10 Good

Andrew

Liked: Staff & service, property conditions & facilities, room comfort
We stayed two nights. It’s okay not to make the beds, but, but at least empty the trash cans and re fill the Kleenex box. Otherwise all was good
Stayed 2 nights in Oct 2023

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness
The bathroom was dirty. And there were no clean towels.
Stayed 1 night in Oct 2023

2/10 Terrible

Cole, Long Beach

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is horrible. Just burn it to the ground and start over. There's actually a good chance of it burning to the ground, one of the crack head morning shift workers could drop the torch and up it goes. Good riddance.

4/10 Poor

Cole, Long Beach

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
When initially checking in the staff was very helpful, after that everything went downhill. The staff was rude and unfriendly. Don't stay here if you'd like to take a shower. The showers do not drain and the staff does not care. This place absolutely sucks.
Stayed 1 night in Oct 2023

2/10 Terrible

KENNeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Christine

Business traveller, Travelled with group
Disliked: Staff & service, amenities
outside was always dirty around the doors. front desk was not very friendly. stayed 3 days and never had rooms cleaned or fresh towels. could hear tv in other rooms. would not stay there again.
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Charles, Golden

Business traveller
Liked: Staff & service, property conditions & facilities
nice breakfast
Stayed 2 nights in Aug 2023

10/10 Excellent

Kaleb

Travelled with family
Liked: Amenities
Everything was very nice
Stayed 2 nights in Aug 2023

8/10 Good

Norma

It was great.
Stayed 1 night in Aug 2023

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Aug 2023

10/10 Excellent

Lucy, Enid

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet n clean
Stayed 1 night in Jul 2023

4/10 Poor

Melissa

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Bryce

Travelled with family
Liked: Staff & service, room comfort
Ponca City La Quinta
There were several issues when we first arrived at the hotel to check in. They gave us a room that was already occupied so we walked in on someone else in their room. The second room had leftover animal poop on the floor so we had to clean that up before getting settled. The breakfast was alright but the service was great.
Stayed 3 nights in Jul 2023

8/10 Good

Susan

Stayed 3 nights in Jul 2023

2/10 Terrible

SUZANNE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were so very dirty. Had to have my granddaughter wear her socks to protect her feet. Took pictures and also pisted on trip advisor. Rethink staying here. Employees smoking pot outside front doors of check in, not what we wanted to take our grandchildren through. Im all about to each his own, but, really? Where is the pride in ones establishment.
Stayed 1 night in Jul 2023

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities
Very clean.
Stayed 2 nights in Jun 2023

8/10 Good

Lourdes

Travelled with family
Disliked: Property conditions & facilities
First room carpet was wet from air conditioner, 2nd room tub was clogged up. Exact same breakfast for 2 consecutive days, waffle maker not working. Pool was not in use. Disappointed
Stayed 3 nights in Jun 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The bed and pillows we’re very comfortable, carpet was clean, neat and orderly, great layout, microwave, fridge and air conditioning were all functioning. The only downfall was the shower tub. There was a huge crack with missing material on the tub. There were visible hairs which did not belong to me. The drain had a ring of rust and there was visible mold along the caulking line. There were so many guests that the staff couldn’t keep up with the free breakfast. Otherwise this was a nice hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Since I am a veteran, this La Quiinta has a parking space reserved for veterans which helped given my wife's poor stamina and lung condition and her arthritis.
Stayed 1 night in Jun 2023

4/10 Poor

Gary

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 4 nights in Jun 2023

8/10 Good

Trenton

Stayed 1 night in Jun 2023

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Charles, Afton

Stayed 1 night in Jun 2023

8/10 Good

Deanna

Liked: Cleanliness, property conditions & facilities
There was never anyone at the front desk. Maid service was only every 3 days so we to find someone for extra towels. Pool was taken over by teenagers that didn't stay there possible friends/family of workers.
Stayed 2 nights in May 2023

10/10 Excellent

Dale

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

Delinda

Travelled with family
Liked: Staff & service
The fire extinguisher in the room was hanging from the ceiling. A wash rag in the bathroom had makeup on it.
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Check in was great. The desk clerk was very friendly and there was a maintenance person there too and he was friendly as well. It was just an overnight stay so mainly there to sleep. It served is purpose.
Stayed 1 night in May 2023

4/10 Poor

Steven, Alva

Travelled with family
Disliked: Staff & service, amenities
Breakfast was late. No coffee available until about 7:20. Full breakfast was not available until 7:30. It came out a item at a time. Check in staff was nice.
Stayed 1 night in May 2023

10/10 Excellent

Martin

Stayed 1 night in May 2023

4/10 Poor

Randy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool was out of service. No ice in the entire hotel. All ice machines didn’t work. Noisy hotel. Smelled dirty and the carpets in the hallways and stairwells were filthy.
Stayed 1 night in May 2023
Response from Leah on 20 May 2023
The pool is not out of service. It is out of season so of course it wouldn't be open. Pools can't open until Memorial Day here in Oklahoma. You were here in a very busy time so the hotel is going to be a little louder then normal.

4/10 Poor

Blake

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Reserved the stay. Says it was pet friendly, Never said anything about a non refundable 25 dollar charge per dog. Other then having a printed out piece of paper that says so at check in told the lady at the desk they need to say something online and she just laughed. Room was clean, elevator apparently was out of service, had to use stairs. "Breakfast" was minimal at best.
Stayed 1 night in May 2023
Response from Leah on 9 May 2023
Hello Blake! I’m sorry that you didn’t see on the Expedia website that there is a pet fee of 25 per pet. It is listed under Policies and then Pets on the website. The 3rd party websites read from our Wyndham site so it has all the same information. Our elevator did go down on Sunday for a few hours. Pretty much right at check out which is of course the wrong time. I hope you can come back and see us again.

2/10 Terrible

Christina M

Stayed 1 night in May 2023

10/10 Excellent

Jack

Stayed 1 night in Apr 2023

6/10 Okay

Kelli

Travelled with group
Disliked: Staff & service
Had trouble at check in, only got 1 card to open the room, all the ice machines were not working. Breakfast was okay, pancake machine was not working, would have liked cranberry juice.
Stayed 1 night in Apr 2023