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"The rooms haven't really been updated since the hotel first opened. The windows barely work as double glazed anymore, letting in the cold and noise. I wouldn't like to stay here in winter. I'm sorry, but just putting a heavy curtain in front is not enough. I love the place for it's location and many memories but I'm having serious doubts about staying here again. The staff are lovely but under a lot of pressure. I didn't eat here but the bar was so empty I wouldn't bother. Lots of promotion about the Leonardo loyalty scheme claiming that you get cheaper rates by joining, every time I tried this Hotels.com came in cheaper, so compare before you book (if you really have to)"

"Clean room, staff were helpful free parking, and a good choice of breakfast"

"Great size room, easy check in, secure affordable parking "

"Everything was wonderful, from the staff to the room. The pool, gym, and sauna were excellent. The breakfast was all fresh and the view was lovely."

"The location of the hotel is good, close to city centre, railway station and The Barbican. Car parking is good and reasonable price. Reception is very welcoming and staff very helpful. Our double room seemed a little dated in furniture and underneath the desk were a lot of biscuit crumbs which then makes you think the room wasn’t cleaned properly. Reported to reception and they dealt with problem immediately. Bathroom also very dated and basic. Comfortable bed. Unfortunately the windows were of a poor quality and they rattled constantly through the night due to windy conditions. We didn’t eat at the hotel but the bar was very comfortable and welcoming. Overall disappointing but willing to stay again if standard of room could be improved."

"Excellent spa and swimming facilities, a highlight of our stay! Would come back just to use them again."

"When anyone walk the floor was noisy not in the room only but in the hallway"

"Lovely spa with great facilities. All very well thought out"