Executive Suite | Living area | 32-inch flat-screen TV with cable channels, TV

Reviews of Hotel San Ranieri

4 out of 5
Hotel San Ranieri
Via Filippo Mazzei, 2, Angolo via San Biagio, Pisa, PI

Reviews

8.8

Excellent

Rating 10 - Excellent. 473 out of 1001 reviews" "
Rating 8 - Good. 409 out of 1001 reviews" "
Rating 6 - Okay. 93 out of 1001 reviews" "
Rating 4 - Poor. 22 out of 1001 reviews" "
Rating 2 - Terrible. 4 out of 1001 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Ibiene

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The lightening architecture and centrality was great The dining was great as well
Stayed 2 nights in Sep 2023
Response from Elisabetta DS on 4 Oct 2023
Gentile Ibiene thanks for having stayed with us and thanks for your kind review. We are very happy to have met your expectations and look forward to hosting you again in the near future.Un saluto from PisaElisabetta DSMarketing and External Relations Consultant

10/10 Excellent

Brian, Irvine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wet modern hotel with decor like a spaceship. We had a wonderful dinner in the outdoor patio and there was live pianist playing. Very pleasant and good food
Stayed 1 night in Sep 2023
Response from Elisabetta DS on 14 Sept 2023
Gentile Brian thanks for having stayed with us during your visit to Pisa! And thank you for your kind words and 5-star review. We hope to host you again here at the San Ranieri Hotel in the near future.Un saluto from Sunny Pisa!Elisabetta DSConsulente Marketing e Relazioni Esterne

10/10 Excellent

Louis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Andrew

Stayed 3 nights in Jun 2023
Response from Elisabetta DS on 20 Jul 2023
Gentile Andrew thanks for having stayed with us during your visit to Pisa and thank you for your review. Looking forward to hosting you again in the near future.Best Regards Elisabetta DSConsulente Marketing e Relazioni Esterne

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place with a pleasant and attentive staff.
Stayed 1 night in Jun 2023
Response from Elisabetta DS on 15 Jun 2023
Gentile Peter we sincerely appreciate your review and are delighted to hear that you found our place to be very nice. Our dedicated staff takes great pride in providing exceptional service, and it's wonderful to know that their attentiveness made your stay pleasant. Thank you for acknowledging their efforts. We value your feedback and hope to have the pleasure of welcoming you back to our establishment in the future.With Many Best Regards Elisabetta DSMarketing & External Relations Consultant

10/10 Excellent

m

Stayed 2 nights in Jun 2023
Response from Elisabetta DS on 15 Jun 2023
Gentile Ospite thank you for having stayed with us during your visit to Pisa.We're absolutely thrilled to receive a full-star evaluation from you. It means a lot to us that you had such a positive experience during your stay. Providing exceptional service and ensuring guest satisfaction are our top priorities, and your feedback reinforces our commitment to excellence. We genuinely appreciate your support and hope to have the pleasure of serving you again in the future. Thank you for choosing our hotel! With Many Best Regards Elisabetta DSMarketing & External Relations Manager

10/10 Excellent

Colleen

Travelled with partner
Clean, modern room with good amenities. Bed was very comfortable. The on-site restaurant was amazing. Elevated fine dining in a uniquely designed setting. While close to the airport, the quickest route is by taxi which the front desk can call for you but depending on need, it can be a wait. Uber is not an option.
Stayed 1 night in May 2023
Response from Elisabetta DS on 23 May 2023
Dear Colleen,Thank you for taking the time to share your feedback with us. Happy to hear that you had a positive experience during your stay at our hotel.We're glad that you found our rooms to be clean, modern, and well-equipped with good amenities. It's always our goal to provide a comfortable and enjoyable environment for our guests, and we're delighted that the bed provided a restful night's sleep.We're also thrilled that you enjoyed the dining experience at our on-site restaurant. Our team works hard to provide an elevated fine dining experience in a uniquely designed setting, and we're glad that you found it amazing. Your compliments will be passed on to our culinary team.Regarding transportation options, we are sorry but Uber is not here yet and hope il will be in the near future to be able to offer our guests alternative transportation. Thank you once again for your valuable feedback. We truly appreciate your patronage, and we hope to have the opportunity to welcome you back to our hotel in the future.With Many Best RegardsElisabetta DSMarketing & External Relations Consultant

10/10 Excellent

JONATHAN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wow - what an amazing Hotel, great service from motivated staff, amazing food in the restaurant and you have to try the homemade gelato 😘😍
Stayed 1 night in May 2023
Response from Elisabetta DS on 23 May 2023
Dear Jonathan,Thank you so much for your glowing review! We're thrilled to hear that you had such an amazing experience at our hotel. Our team takes great pride in providing exceptional service, and your kind words about our motivated staff truly mean a lot to us.We're delighted that you enjoyed the culinary delights at our restaurant. Our chefs are passionate about creating memorable dining experiences, and it's wonderful to know that you found our food to be amazing. And yes, the homemade gelato is definitely a must-try! We're glad you had the opportunity to savor it.We appreciate your feedback and the time you took to share your thoughts. It's feedback like yours that encourages us to continue striving for excellence. Should your travels bring you back to our city, we would be honored to welcome you once again to our hotel.Warm regards,Elisabetta DSMarketing & External Relation Manager

8/10 Good

indrani

Travelled with family
Liked: Staff & service
Disliked: Amenities
GOOD HOTEL, STAFF FRIENDLY AND EFFICIENT, BREAKFAST IS GOOD HOWEVER THE DECORS IN ROOM OR INSIDE HOTEL IS TOO LOUD. IT CAN BE TONED DOWN.
Stayed 1 night in May 2023
Response from Elisabetta DS on 12 May 2023
Gentile Indrani,We sincerely appreciate your kind words regarding our friendly and efficient staff, as well as our delicious breakfast offerings. We firmly believe that starting the day with a satisfying meal is of utmost importance, and we are thrilled that you enjoyed it.We understand that the decor of our hotel might not have aligned with your personal preferences, and we apologize for any disappointment this may have caused. As a modern and unconventional establishment, we strive to create a unique ambiance that may not appeal to everyone. However, we continuously embrace change and innovation, and we are excited to share that we have plans to renovate certain areas of the hotel. We are confident that these updates will enhance the overall experience for our valued guests.We genuinely value your feedback and look forward to welcoming you back in the near future. We invite you to return and discover the exciting transformations we have in store. Should you have any further inquiries or requests, please do not hesitate to reach out to us. We are always here to assist you.Thank you once again for having stayed with us while in Pisa.Best Regards,Elisabetta DSMarketing and External Relations Consultant

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Stayed 1 night in Dec 2022

10/10 Excellent

Jian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like almost everything but the bathroom light. The bathroom light automatically turn on when you enter the room which is not pleasant when you go to bathroom in the middle of the night.
Stayed 1 night in Oct 2022

10/10 Excellent

JONATHAN, marysville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. We’ll located.
Stayed 2 nights in Oct 2022

6/10 Okay

Daniel Joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is lovely and we would recommend it as a place to stay if visiting Pisa. It is a way out from the centre so a bus or taxi is recommended. Our only real disappointment was one member of staff. One evening we were attending the Opera at Torre Del Lago and the Opera finishes after the last train back to Pisa. It is not possible to pre-book a standard taxi for a return so you have to ring about 30 minutes in advance. We asked the hotel reception if they could phone a cab about 30 minutes before the opera ended to come and collect us. They said it was not possible. The hotels all have a special data point which calls a cab directly to the hotel and they cannot programme it for a collection elsewhere. We asked if they could call using a standard phone and they said NO! When we left the opera there were no taxis available and we faced the real possibility of waiting at the train station for 5 1/2 hours through the night for the first train back. This would have got us back to the hotel between 6:30 and 7am the next morning. Luckily for us an hour after the opera finished we were able to phone a taxi. It was a difficult call because the locals are not great with English. Why the hotel could not call from a landline or mobile and secure a taxi for us is beyond me. We could have been back at the hotel for 1am and instead it was nearer to 2:30am when a taxi that took us all around Pisa had 116 euros on the clock and I refused to pay. Eventually he settled for 100 euros.
Stayed 4 nights in Aug 2022

8/10 Good

Marilyne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast buffet. Easy to access from the highway and free parking available on site. Staff was friendly and helpful. We forgot something in our room and were able to get it back
Stayed 1 night in Aug 2022

10/10 Excellent

Gilad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Finally a hotel in Italy that cares about service, clean, great breakfast and a staff that can speak in English. If you are visiting Pisa, put this hotel in your short list!!!!
Stayed 1 night in Aug 2022

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prices at restaurant extremely high
Stayed 4 nights in Aug 2022

10/10 Excellent

Faro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent appartement.
Stayed 1 night in Jul 2022

10/10 Excellent

Sidney

Stayed 2 nights in Jul 2022

8/10 Good

Tommaso

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 7 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

6/10 Okay

Alice

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Ok hotel
Clean bedroom, good for a night. Bed was very uncomfortable and A/C did not work, it made the room stuffy. We did not sleep well. Breakfast was included. Had to leave early but they made us a breakfast box.
Stayed 1 night in Jul 2022

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in May 2022

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the unique decor and the friendly and helpful staff.
Stayed 1 night in Oct 2021

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Jan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in Pisa, it has some untypical 60’s space age styling but it’s new and clean. Room very spacious, good breakfast. The location is a bit off city center but it was fine for us as we went to see the Tower area by car.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and modern and clean breakfast good
Stayed 6 nights in Aug 2021

10/10 Excellent

Ram, Pisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with amazing breakfast, clean rooms and nice location. Will strongly recommend
Stayed 2 nights in Jan 2020

10/10 Excellent

Bruno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo rapporto qualità prezzo. Personale gentile e professionale. Stanze molto pulite.
Stayed 1 night in Jan 2020

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garbage
https://www.tripadvisor.com/ShowUserReviews-g187899-d662603-r732931000-Hotel_San_Ranieri-Pisa_Province_of_Pisa_Tuscany.html?m=19905
Stayed 1 night in Oct 2019

8/10 Good

Zhiliang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service is good. Breakfast is wonderful. Room is clean. The hotel looks like high-tech and intelligent, but it just looks like it.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff very helpful. Only missed out on 5 stars as room walls are awefully thin and you can hear everything next door. Beds are also hard so woke up with sore back. Rooms are refreshingly modern. Breakfast buffet was superb in terms of variety, freshness and presentation.,
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 9 nights in Oct 2019

4/10 Poor

Victoria

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Constant problems. Unfriendly staff.
Booked this a few months back for 4 months. Arrived fairly late, to a rude receptionist. Asked if there was room service as it’s highly advertised to be told no. Finally got a bottle of wine and went up to the room. No air conditioning so slept in very uncomfortable conditions. Went down next day to ask for a room change to a very confrontational staff member. Finally changed room. The rooms aren’t as modern as they look, they’re fairly cheaply decorated. The maid seemed to take things away and not replace them; shower gel, cups etc etc. Even taking my own medication. Tried to ask reception about this and asked to speak to a manager to be told there wasn’t one on site. As this was an anniversary trip I was quite upset, it was full of constant battles. I just wanted a simple room and that was it. I wouldn’t return.
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Wonderful breakfast buffet and restaurant. Concrete beds.
Stayed 8 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Used to be good....
Last time I stayed here, it was decent. This time, we were given a room with a horrible bed, and could hardly sleep. Could feel each spring pushing into my back! Needs some capital improvements to keep up with time....
Stayed 1 night in Sep 2019

10/10 Excellent

JohnS., Prospect, KY.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is outside the city center in a mixed residential-commercial neighborhood. It seems to be pitched to commercial travelers rather than tourists and for that reason emphasizes functionality over quaint charm but sometimes a tourist needs functionality.
Stayed 1 night in Sep 2019

8/10 Good

Charles

Stayed 1 night in Sep 2019

6/10 Okay

Sal

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Cheesy modern vibe. Breakfast buffet was very good. Grateful that I was allowed early check-in.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel was very noisy, as people were up early. Children running in corridors. I told the manager who checked us in and dismissed what we had said. We were also told the breakfast is up to 11 am, but in fact it finishes at 10:30 am
Stayed 1 night in Aug 2019

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

gigi

Stayed 1 night in Aug 2019

4/10 Poor

Sarah

Disliked: Room comfort
Disappointing
AC barely functioned! Kept turning off. Very stuffy and uncomfortable. Very far from everything. And decor was quite weird (trying to hard to be funky).
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a fantastic hotel. The rooms are great spacious modern rooms with a great bathroom. Very clean also. The hotel has two sun terraces that I used regularly and were great, one more luxurious than the other but both great. The restaurant is excellent and they make the majority of their food in there kitchen and shows in the quality of what they put in front of you. We had a meal in the restaurant the first evening we were there and it certainly didn’t disappoint. The breakfast was excellent also with so much choice, fresh fruit, fresh rolls, crossaints, large meat and cheese selection, loads of breakfast cakes and hot food also. Lots of fresh juice and a large selection of tea, coffee. Just can’t believe how much choice you get just for breakfast, top class food and service. The staff are all so lovely and nothing is too much trouble. This is such a good hotel and a short journey in a taxi to Pisa, airports etc. The only downside to this hotel is it doesn’t have a pool but the guests can get a shuttle to another hotel and use there pool but there are set times you can go so I didn’t use this service so I don’t know how good it is. We all enjoyed our stay at this hotel.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel A bit away from main attractions, but very easily got there by bus. Very attentive staff Beautiful, clean, comfortable rooms. Beautiful spread for breakfast, which was included. Great find!
Stayed 1 night in Jul 2019

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family holiday
Very enjoyable stay. Excellent public transport, great base to explore Pisa and other surrounding areas.
Stayed 7 nights in Jul 2019

8/10 Good

JIll

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought is was closer to the airport, probably my bad for not looking more closely.
Stayed 1 night in Jun 2019

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing stay
The hotel staff were very professional, helpful and friendly. We are so happy that we chose this hotel and will definitely stay here again when in Pisa. The breakfast quality and choice was excellent and the gardens are very beautiful. Our room was modern and clean and very comfortable. The two restaurants produced great service and amazing food.
Stayed 4 nights in Jun 2019
Response from Alessandro B - Vicedirettore on 1 Jul 2019
Dear Antony, the Management and all our Staff are excited to read your beautiful and positive review. We are very pleased that you appreciated the kindness and above all the quality of our catering services. If you decide to return to Pisa here with us, you will always be welcome. Best regards.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019