Outdoor pool, pool umbrellas, pool loungers

Reviews of The Pensacola Beach Resort

4 out of 5
The Pensacola Beach Resort
165 Fort Pickens Road, Pensacola Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 958 out of 1422 reviews" "
Rating 8 - Good. 251 out of 1422 reviews" "
Rating 6 - Okay. 110 out of 1422 reviews" "
Rating 4 - Poor. 65 out of 1422 reviews" "
Rating 2 - Terrible. 38 out of 1422 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. My wife and I thoroughly enjoyed our stay here. We will definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Faith on 2 May 2024
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments!

4/10 Poor

Ariana

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Faith on 3 May 2024
We're truly sorry to hear about your experience. Our aim is always to ensure our guests have a fantastic stay, and we regret falling short of your expectations. Your feedback is valuable to us, and we'll use it to improve our services.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience
Stayed 1 night in Apr 2024
Response from Faith on 2 May 2024
Your kind words mean the world to us! It's fantastic to hear that you had such a fantastic time at our resort. We appreciate your feedback and can't wait to have the pleasure of hosting you again soon!

10/10 Excellent

William Orville, Walla Walla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private aspect of the clean beach, everything was PERFECT!
Stayed 6 nights in Apr 2024
Response from Faith on 2 May 2024
Your kind words mean the world to us! It's fantastic to hear that you had such a fantastic time at our resort. We appreciate your feedback and can't wait to have the pleasure of hosting you again soon!

10/10 Excellent

RaEssah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here. The view is breathtaking
Stayed 1 night in Apr 2024
Response from Faith on 2 May 2024
We're overjoyed to hear about your positive experience! It's our goal to ensure every guest feels pampered and relaxed during their stay. Thank you for choosing our resort, and we hope to see you again for another amazing getaway!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, clean, and welcoming. It was quiet and perfect for realization. Straight access to beach.
Stayed 2 nights in Apr 2024
Response from Faith on 2 May 2024
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments!

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay!
Stayed 1 night in Apr 2024
Response from Faith on 30 Apr 2024
We're overjoyed to hear about your positive experience! It's our goal to ensure every guest feels pampered and relaxed during their stay. Thank you for choosing our resort, and we hope to see you again for another amazing getaway!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property!
Stayed 4 nights in Apr 2024
Response from Faith on 29 Apr 2024
We're overjoyed to hear about your positive experience! It's our goal to ensure every guest feels pampered and relaxed during their stay. Thank you for choosing our resort, and we hope to see you again for another amazing getaway!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Perfect vacation.
Stayed 3 nights in Apr 2024
Response from Faith on 28 Apr 2024
Thank you for taking the time to share your positive feedback! We're thrilled to have exceeded your expectations and provided you with a memorable experience. We can't wait to welcome you back for more unforgettable moments

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place!! I will defiantly stay there again.
Stayed 2 nights in Apr 2024
Response from Faith on 27 Apr 2024
Thank you for taking the time to share your positive experience! We're thrilled that you had a fantastic stay at our resort. Our team takes great pride in delivering exceptional hospitality, and your feedback reaffirms that we're on the right track. We appreciate your support and hope to have the pleasure of hosting you again soon!

6/10 Okay

DAVID

Travelled with partner
Liked: Property conditions & facilities
Never had housekeeping except 1 day when we requested it. Never asked why so partly on me. A/C would turn off on its own and not come back on till I got up and hit the button. Btw the beds are so high off the ground I requested a step stool for my wife. The staff were friendly and the ocean frontage was cool.
Stayed 7 nights in Apr 2024
Response from Faith on 27 Apr 2024
Thank you for your honest review. We're pleased that you found certain aspects of your stay satisfactory. However, we regret that we weren't able to fully meet your expectations during your time with us. We take your feedback seriously and will use it as an opportunity to improve our services. We hope you'll consider giving us another chance to provide you with the exceptional experience we're known for.

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, needed one more chair in room, and 2 more lamps with 100 watt bulb. Staff were excellent, except nonEnglish speaking housekeeping. You have a wonder facility, great people, i would love to visit again.
Stayed 3 nights in Apr 2024
Response from Faith on 27 Apr 2024
Thank you for your honest review. We're pleased that you found certain aspects of your stay satisfactory. However, we regret that we weren't able to fully meet your expectations during your time with us. We take your feedback seriously and will use it as an opportunity to improve our services. We hope you'll consider giving us another chance to provide you with the exceptional experience we're known for.

10/10 Excellent

Loni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Faith on 27 Apr 2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed your time at our resort. We strive to provide exceptional service and unforgettable experiences, and we're delighted that we hit the mark with your stay. We look forward to welcoming you back for another wonderful getaway!

10/10 Excellent

Merlin Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is like being in paradise staff is very nice just a beautiful hotel we loved it definitely going back
Stayed 3 nights in Apr 2024
Response from Faith on 27 Apr 2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed your time at our resort. We strive to provide exceptional service and unforgettable experiences, and we're delighted that we hit the mark with your stay. We look forward to welcoming you back for another wonderful getaway!

10/10 Excellent

Wade

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
was a gorgeous place for a vacation, would definitely go back!
Stayed 5 nights in Apr 2024
Response from Faith on 25 Apr 2024
Wow, what a fantastic review! We're delighted to hear that you enjoyed your time at our resort. Providing exceptional service and creating memorable moments for our guests is our top priority, and it sounds like we hit the mark with you. Thank you for taking the time to share your experience, and we look forward to hosting you again soon!

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at this resort. There is a zero entrance pool that accommodates guests with motility challenges. It's quiet and there is not a room without a view in the place. We will definitely be back!
Stayed 4 nights in Apr 2024
Response from Hotel Management on 25 Apr 2024
We are delighted to hear that you had an outstanding stay at The Pensacola Beach Resort. Our team works hard to provide top-notch service, and your positive review is proof of our dedication. We hope to have the pleasure of hosting you again soon. Thank you for selecting The Pensacola Beach Resort for your stay.

10/10 Excellent

Jay Harvey, Ypsilanti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort with lots to do and the beach is stunning with easy access.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 25 Apr 2024
We are pleased to hear you had an excellent stay at The Pensacola Beach Resort. Our team works hard to deliver exceptional service, and your positive review is evidence of our commitment. We look forward to welcoming you back soon so you can enjoy even more unforgettable experiences.

10/10 Excellent

Juan Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a all around good time only thing was I didn’t really like the mattress it felt kinda worn out but other than that awesome place to vacation
Stayed 7 nights in Apr 2024
Response from Faith on 25 Apr 2024
Thank you for the glowing review! It's always rewarding to hear from happy guests like yourself. We're delighted that you enjoyed your time at our resort and that our amenities and services met your expectations. We're committed to providing exceptional experiences, and we're thrilled that we could deliver that for you. We look forward to your next visit!

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and everything about the room was great including the view from our wrap-a-round balcony. But, the best part was the staff! Scott, the bellman was friendly, helpful had all our bags in the room by the time we parked the car and got to our room. Then there was Taylor at the front desk. She was FANTASTIC. She was so friendly and outgoing with a great sense of humor. Would definately stay here again if in the area.
Stayed 3 nights in Apr 2024
Response from Faith on 25 Apr 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you had such a fantastic time at our resort. Our team works hard to create a welcoming and enjoyable environment for all our guests, and it's incredibly rewarding to see that reflected in your review. We can't wait to welcome you back for another unforgettable stay!

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a thoroughly enjoyable stay. The food was nice, the kids loved the pool and the beach was picturesque.
Stayed 2 nights in Apr 2024
Response from Faith on 25 Apr 2024
Wow, what a fantastic review! We're delighted to hear that you enjoyed your time at our resort. Providing exceptional service and creating memorable moments for our guests is our top priority, and it sounds like we hit the mark with you. Thank you for taking the time to share your experience, and we look forward to hosting you again soon!

8/10 Good

james phillip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay on the beach, bar staff was on point.
Stayed 5 nights in Apr 2024
Response from Faith on 25 Apr 2024
Thank you for the glowing review! It's always rewarding to hear from happy guests like yourself. We're delighted that you enjoyed your time at our resort and that our amenities and services met your expectations. We're committed to providing exceptional experiences, and we're thrilled that we could deliver that for you. We look forward to your next visit!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet on far end from the other hotels and Condos. Saw the Blue Angels fly over the beach it was beautiful
Stayed 2 nights in Apr 2024
Response from Faith on 25 Apr 2024
Thank you for the glowing review! It's always rewarding to hear from happy guests like yourself. We're delighted that you enjoyed your time at our resort and that our amenities and services met your expectations. We're committed to providing exceptional experiences, and we're thrilled that we could deliver that for you. We look forward to your next visit!

10/10 Excellent

Richard

Travelled with partner
Liked: Staff & service
Excellent layout. Bedroom lighting poor. Typical mold in shower. Nice bar and restaurant design. Recommend changing hotel city to Gulf Breeze versus Pensacola as the Google map directions state Gulf Breeze. Confusing at the end of a long drive.
Stayed 1 night in Apr 2024
Response from Faith on 25 Apr 2024
Thank you for the glowing review! It's always rewarding to hear from happy guests like yourself. We're delighted that you enjoyed your time at our resort and that our amenities and services met your expectations. We're committed to providing exceptional experiences, and we're thrilled that we could deliver that for you. We look forward to your next visit!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and comfortable
Stayed 2 nights in Apr 2024
Response from Faith on 24 Apr 2024
Wow! We're thrilled to hear you had a perfect stay with us! Thank you for the glowing review, and we can't wait to welcome you back for another unforgettable experience!

10/10 Excellent

Eileen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was a very nice place to stay. Staff members were extremely courteous.
Stayed 5 nights in Apr 2024
Response from Faith on 24 Apr 2024
Wow! We're thrilled to hear you had a perfect stay with us! Thank you for the glowing review, and we can't wait to welcome you back for another unforgettable experience!

8/10 Good

Keven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Faith on 24 Apr 2024
Thank you for the stellar review! We're thrilled to hear that your experience with us was nothing short of perfect. It was our pleasure to make your stay enjoyable, and we look forward to welcoming you back soon!

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort!
Stayed 4 nights in Apr 2024
Response from Faith on 3 May 2024
We're thrilled that you had a fantastic experience at our resort! Your satisfaction is our top priority, and we're delighted that we could make your stay memorable. If you have any photos or stories from your time with us that you'd like to share, we'd love to hear them. Your feedback helps us ensure that we continue to provide outstanding experiences for all our guests.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Faith on 24 Apr 2024
Wow! We're thrilled to hear you had a perfect stay with us! Thank you for the glowing review, and we can't wait to welcome you back for another unforgettable experience!

10/10 Excellent

Zaria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Faith on 22 Apr 2024
From all of us here at the resort, thank you for your glowing review. We're delighted that you had an amazing experience, and we look forward to exceeding your expectations again next time!

10/10 Excellent

Laura, Burnsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet place on the beach but just a 15 beach walk to the pier. I loved the food at the restaurant and the service was wonderful. Everyone made us feel so welcome and taken care of. I loved this hotel so much. I felt safe. The pool was amazing- warm and zero depth too. Loved breakfast- the whipped cream on the French toast and the daiquiris was homemade I think?? The rooms were huge and looking at the dolphins in the morning with coffee. We will be back.
Stayed 1 night in Apr 2024
Response from Faith on 20 Apr 2024
Thank you for choosing to stay with us and for your kind words! We're thrilled that you had a fantastic time, and we can't wait to welcome you back in the future.

2/10 Terrible

mariana

Travelled with family
Disliked: Cleanliness, staff & service, amenities
There are URINE STAINS on my mattress! Both sides of the bed were infected. Mattress didn’t have a bedding protection- nothing. Odor was unbearable and disgusting!. Bed sheet, cover, pillows…everything was stinky! Front desk and manager did nothing about this problem ! They didn’t care! We didn’t get a new room, we didn’t get clean mattress and we didn’t get money back! Nothing! We had to leave the room and go home earlier. Avoid 6th floor, but be aware, there are probably more rooms like this on every floor. This is zero star hotel! They don’t care about customers, they don’t care if their mattress is covered in urine! They will rent a room again without changing a thing.
Stayed 5 nights in Apr 2024
Response from Faith on 20 Apr 2024
Thank you for taking the time to let us know about your experience while staying with us at The Pensacola Beach Resort. Your customer service and housekeeping experiences are below our standards. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our housekeeping and hotel management, to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

DON

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Up scale, very clean. Nice restaurant with wonderful beach view.
Stayed 2 nights in Apr 2024
Response from Faith on 20 Apr 2024
Wow! Your feedback brightened our day! It was a pleasure hosting you, and we're thrilled you had such a great time.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. 15.00 drinks not so great.
Stayed 4 nights in Apr 2024
Response from Faith on 20 Apr 2024
Thank you for taking the time to share your experience! We're glad you had an enjoyable stay. We apologize the pricing of our beverages did not meet your standards. We will take this review to management !

10/10 Excellent

Angela

Travelled with family
Liked: Amenities, property conditions & facilities
The staff was very friendly, the housekeeping however needs improvement..
Stayed 3 nights in Apr 2024
Response from Faith on 20 Apr 2024
We apologize for any inconvenience you experienced during your stay. Your feedback is crucial to us, and we're taking proactive measures to prevent similar issues from occurring in the future.

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a GREAT stay. Best hotel on the beach ⛱️🏖️!!!!
Stayed 2 nights in Apr 2024
Response from Faith on 20 Apr 2024
Wow! Your feedback brightened our day! It was a pleasure hosting you, and we're thrilled you had such a great time.

8/10 Good

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish it was Margaritaville
Stayed 5 nights in Apr 2024
Response from Faith on 20 Apr 2024
Thank you for bringing these issues to our attention. We're disappointed to learn that your stay did not meet your expectations. We hope you'll give us another chance to provide you with the exceptional service you deserve.

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 1 night in Apr 2024
Response from Faith on 20 Apr 2024
Thank you for taking the time to share your positive experience! We're thrilled to have exceeded your expectations.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was still convenient to shopping and dining but was very serene and private.
Stayed 4 nights in Apr 2024
Response from Faith on 20 Apr 2024
Thank you for taking the time to share your positive experience! We're thrilled to have exceeded your expectations.

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very comfortable riding out a storm in our room with the car parked in the garage below. Staff was extremely friendly and helpful. Would have liked to have a microwave in the room and a freezer compartment in the fridge.
Stayed 2 nights in Apr 2024
Response from Faith on 20 Apr 2024
Thank you for bringing these issues to our attention. Your feedback is truly appreciated! We're delighted that you had such a positive experience during your time at our hotel.

10/10 Excellent

William

Stayed 6 nights in Apr 2024
Response from Faith on 3 May 2024
We're thrilled that you had a fantastic experience at our resort! Your satisfaction is our top priority, and we're delighted that we could make your stay memorable. If you have any photos or stories from your time with us that you'd like to share, we'd love to hear them. Your feedback helps us ensure that we continue to provide outstanding experiences for all our guests.

10/10 Excellent

STACY-ANNE, ALPHARETTA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and oversized rooms. Beautiful gulf front views.
Stayed 3 nights in Apr 2024
Response from Faith on 20 Apr 2024
We're over the moon to hear that you had such a fantastic stay! Your satisfaction is our top priority.

8/10 Good

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new decor and vibe was good. Bed was comfortable, but sqeeked when turning or exiting. Views and location were optimum.
Stayed 2 nights in Apr 2024
Response from Faith on 20 Apr 2024
Your feedback is truly appreciated! We're delighted that you had such a positive experience during your time at our hotel.

10/10 Excellent

Prakhar, Rochester

Stayed 1 night in Apr 2024
Response from Faith on 3 May 2024
We're thrilled that you had a fantastic experience at our resort! Your satisfaction is our top priority, and we're delighted that we could make your stay memorable. If you have any photos or stories from your time with us that you'd like to share, we'd love to hear them. Your feedback helps us ensure that we continue to provide outstanding experiences for all our guests.

10/10 Excellent

Darren

Liked: Amenities
Great place to stay on the beach, room was quiet, clean, and beautiful view of the gulf.
Stayed 3 nights in Apr 2024
Response from Faith on 20 Apr 2024
Wow! Your feedback brightened our day! It was a pleasure hosting you, and we're thrilled you had such a great time.

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Apr 2024
Response from Faith on 20 Apr 2024
Wow! Your feedback brightened our day! It was a pleasure hosting you, and we're thrilled you had such a great time.

8/10 Good

Crystal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My review is more like a 4.5 star, I honestly have no complaints, but one, and that was the cleaning staff, they were very slow to assist. At one point we needed more towels, only one set was put in our room, and it took over an hour, the second incident was our iron didn't work, and it took well over 45 minutes, which left a bad taste in my mouth. The property is removed from the "action" which was fine for me because I needed peace, however, the property is walkable to the "action". It's located right on the beach and that section of the beach was very quiet. They offer chairs and umbrellas for a fee. Views for the gulf front rooms are amazing! The front desk staff was professional and friendly. I didn't eat in the restaurant, which is more like a lobby restaurant. There is a restaurant next to the property if you don't feel like walking far, it's in the sand. I visited the pool area which has awesome views of the ocean, but I did not get in, although heated, it was too chilly while I was there. There is a bar at the pool for food and drinks. The hotel did allow me to check in early and they honored a late checkout, so that was a huge plus, to add the icing on the cake, upon entering my room, there was a card and balloons in there (it was my birthday) super unexpected and very thoughtful, thank you! Would I visit this hotel again, yes I would, do I recommend this hotel for those that are looking for a peaceful and tranquil vacation/getaway, absolutely!
Stayed 3 nights in Apr 2024
Response from Faith on 20 Apr 2024
We sincerely apologize for the experience you had during your stay. Your feedback is invaluable to us, and we're committed to addressing the issues you've raised to ensure a better experience for all our guests. However, we are overjoyed your experience with our guest services staff was satisfactory! We would love to host you again !

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Apr 2024
Response from Faith on 20 Apr 2024
Your feedback is truly appreciated! We're delighted that you had such a positive experience during your time at our hotel.

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the hotel. Just what we needed. Quiet, but close to things if you wanted them!
Stayed 3 nights in Apr 2024
Response from Faith on 20 Apr 2024
Your feedback is truly appreciated! We're delighted that you had such a positive experience during your time at our resort.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
The ONLY complaint was I couldn't find a microwave to reheat leftovers! Lol everything was beautiful. The room, pool, staff was super friendly, 5* stay.
Stayed 3 nights in Apr 2024
Response from Faith on 20 Apr 2024
Thank you for your positive review! We're thrilled to hear that you enjoyed your stay with us and appreciate your feedback. We hope to have the pleasure of welcoming you back soon for an even better experience!

10/10 Excellent

Dennis

Stayed 4 nights in Apr 2024
Response from Faith on 27 Apr 2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed your time at our resort. We strive to provide exceptional service and unforgettable experiences, and we're delighted that we hit the mark with your stay. We look forward to welcoming you back for another wonderful getaway!