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"The property is a beautiful, yet old hotel with a rich history. However, my stay was not great. Front desk staff, if they’re there, act as if you’re an inconvenience - one gentleman was outrightly rude. I had questions about the train and opted to walk to the station and ask instead of risking another unpleasant interaction. Tap in bathroom broken, room not cleaned for the entirety of the stay. Could not reach the hotel by phone or email to let them know of my cancelled flight and late check in. Expedia had to intervene on my behalf and was told they would “try” to not mark me as a no show. Asked for a cab and was told after they sighed they “would try.” Really, really sub par customer service. Would not recommend. "

"Clean room and beautiful environment"

"Excellent location to town centre. Lovely modern hotel."

"I love staying here when we visit Liverpool. I can’t fault it, it’s friendly, clean, the rooms are spacious and bathroom too. Breakfast is fabulous, such a variety of hot and cold. The staff are so pleasant and welcoming. "

"All good. The room had a bathroom with assistive equipment. Not asked for. Difficult to use. Basin had no cold water to run a toothbrush under. Toilet was lower than normal. A very odd experience"

"Lovely hotel everything what you needed was there for you."

"Very"

"Cold shower Lumpy bed Lumpy pillows Paper thin walls A very poor response to my upsetting experience from staff and no comments to try and listern or provide anything to address my concerns as an IHG member"

"The staff are a mix of fabulous and awful - some were so helpful and efficient and could not do enough but others were rather rude and snappy. The whole place needs a bit of TLC - wonderful beautiful building with some fabulous public rooms, statues and artwork but needs a good clean for example cobwebs and dust everywhere, chipped and peeling paint. The outside area is filthy - get a jetwash and clean it down - cushions on outside furniture yuck. The outside area in the second building near the function room had about 20 bags of dog poo in a bird bath and against a wall - no idea why but bit off putting to sit near. Bed was really comfortable and clean but lots cobwebs around windows and in wardrobe, coffee stains down the wall, two bulbs out in room, paper peeling off wall in big area. Breakfast was okay - very clean and tidy and cooked food looked great - the other areas ie fruit, cereals and bread/pastries not so great. Food from bar and restaurant was lovely and drinks were great - bar area really nice and great staff. This place could be fabulous but the manager/owners need to go and stay like a guest to see the issues - go round the hotel with a customer's eye and silly faults could be fixed. I would not stay here again as there are so many other options in Chester - real shame would love to see this hotel at its best."