Palma Sola Holidays from £989

Firt time I'm treasure island first time at ocean club and I will definitely come back sooner than later. The only bad thin was today check out day for some reason housekeeping team n

I love the housekeeping staff coming in and freshening up the room daily! I also loved the pool and hot tub and the outdoor bar was a plus! overall an amazing experience!

2/5 stars — Avoid: False advertising, poor conditions, and dishonest billing We booked 5 nights at the Avalon but left after 3 due to a string of issues. The "beachfront" view advertised on their website was misleading — in reality, our room overlooked a public parking lot, with the actual beach a few hundred feet beyond that. Amenities weren't much better: the towels and pool/beach chairs were worn out and old, despite an extra $40/day charge to use them. The shower grout was visibly moldy and the sofa looked like they got it off of a curb. After complaining to Expedia about these issues, I received an email from the resort at 5am on day two saying they'd refund our stay, but that I needed to check out by noon that same day or be charged for an additional night. I was off-property in Orlando at the time and couldn't make that window. When I returned, I told the front desk I'd be checking out the next morning at 11am (making it 3 nights total), and they simply said "ok" — no objection, no mention that this would affect the refund. Despite that, I was billed for the full 5 nights. When I called to dispute it, they claimed that because I didn't check out on the exact day specified in their 5am email, they were no longer honoring the refund. Between the false advertising, dated amenities charged at a premium, and a resort that goes back on what its own staff acknowledged, I would not recommend staying here.

The registration process was intense, but I understood it after seeing the property. So secure, so clean, so perfect for our holiday with our family! They communicated thoroughly and responded to our one request quickly. The amenities were amazing and I loved all the hangars! Thankful for the garage that was included with this unit. Thank you for making this a memorable vacation!