Palm Beach Plaza

Amazing service, would book again.

Really a disappointment for the price they charge. The place has a vibe of a discount 3* hotel and not the 5* resort they are claiming to be. It's all-inclusive but the quality of the food is quite low. The meat and fish at the buffet often looked old and tired and tasted accordingly. I'm not picky but even I often had trouble finding something at the buffet I could eat that wasn't junk food. The restaurants that require a reservation are not much better. The staff are nice enough but not very effective: for example, there is often a long line to get seated at the buffet for no good reason. Probably chasing tips, the staff are busy serving drinks - something that the patrons could easily get themselves - instead of turning over tables. Even though it's "all inclusive", the tipping culture is pervasive: tip boxes are everywhere and there seems to be an expectation of a tip for every single interaction with the staff. For any requests or issues with the room, multiple calls have to be made, the first call is always ignored. Air conditioning was not working at the gym regardless of how many requests were made to fix it. As far as I know, a large portion of the guests are there on a timeshare, so they have no choice. That would explain the complacency.

Lovely resort beautiful pools! The room was well layed out, however had the smell of moldy laundry. The food and restaurants were lovely at all times. Please avoid the concierge service. The woman with who we tried to book an excursion with at the concierge was very intent on upselling us to “her favorite” excursion, refusing to answer direct questions and instead, redirecting our attention to her preferences, taking at least 45 Minutes to show us pics on her phone, even after us saying no countless times. Finally, all we wanted was to order a cab to see the palm beach area and she gave us a hard time about that, telling us it was “closed” ( it was not) saying she alone needed to call the cab, we could not, and when I finally let her know I was getting aggravated 45 minutes later, she told me to calm down. I went ahead and booked our dolphin catamaran through the expedia app Myself, and had a WONDERFUL TIME! Our cab driver gave us his direct number and we used him countless times and he was lovely. Avoid the concierge at this resort as I believe they might be commission based, rather than guest services. Otherwise, a lovely stay at this resort, we would definitely stay again.