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Hotel Excelsior Palace Palermo

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Lobby
View from room
View from room
Minibar, in-room safe, desk, soundproofing
View from room

Overview of Hotel Excelsior Palace Palermo

Hotel Excelsior Palace Palermo

4.0 star property

4.2/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Via Marchese Ugo 3, Palermo, 90141

Explore the area

  • Popular LocationPalermo Harbour9 min walk
  • Popular LocationVia Roma13 min walk
  • Popular LocationTeatro Massimo16 min walk
  • AirportPalermo (PMO-Punta Raisi)33 min drive

Choose dates to view prices

About this area

Palermo

Located in Palermo, Hotel Excelsior Palace Palermo is in the city centre. Politeama Garibaldi Theater and Pupi Enzo Mancuso Theater are cultural highlights, and travellers looking to shop may want to visit Il Capo Market and Via Roma. Travelling with kids? Consider Palermo Botanical Garden, or check out an event or a game at Renzo Barbera Stadium. Guests appreciate the hotel's central location.
Visit our Palermo travel guideOpens in a new window
Map

What's nearby

  • Villa Trabia - 8 min walk
  • Palermo Harbour - 9 min walk
  • Piazza Ruggero Settimo - 10 min walk
  • Via Roma - 13 min walk
  • Teatro Massimo - 16 min walk

Getting around

  • Giachery Station - 14 min walk
  • Palermo Notarbartolo Station - 16 min walk
  • Palermo (PMO-Punta Raisi) - 33 min drive

Restaurants

  • Pizza e Cucina - 3 min walk
  • Da Diego - 4 min walk
  • Ristorante Cin Cin - 4 min walk
  • Tredicisette - 5 min walk
  • Enoteca Tuttibrilli - 5 min walk

About this property

Hotel Excelsior Palace Palermo

4-star, family-friendly hotel, walk to Palermo Harbour
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business centre, a meeting room and concierge services are on-site.
Hotel Excelsior Palace Palermo offers 117 air-conditioned accommodations with minibars and a safe. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bidets, complimentary toiletries and hairdryers.

This Palermo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Hospitality National Protocol (Italy)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 18 for adults and EUR 18 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness centre

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Business centre
  • Computer station
  • A meeting room

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Bath or shower
  • Bidet
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead

Entertainment

  • Flat-screen TV

Food and drink

  • Minibar

More

  • Desk
  • Phone
  • Safe
  • Soundproofing

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Palermo
Palermo
4 star
4 star
Family-friendly
Family-friendly
Air conditioned
Air conditioned
Guest rating 4+
Guest rating 4+
Hotel
Hotel

Policies

Check-in

Check-in from 2:00 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay for free

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.0 per person, per night, up to 4 nights.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: EUR 18 for adults and EUR 18 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Property is also known as

Mercure Palermo Excelsior City Hotel
Mercure Excelsior City
Hotel Excelsior Palace Palermo
Excelsior Palace Palermo
Hotel Hotel Excelsior Palace Palermo Palermo
Palermo Hotel Excelsior Palace Palermo Hotel
Hotel Hotel Excelsior Palace Palermo
Hotel Excelsior Palace Palermo Palermo
Mercure Palermo Excelsior
Hotel Excelsior Palace
Excelsior Palace
Mercure Palermo Excelsior City
Excelsior Hilton Palermo
Excelsior Palermo Palermo
Hotel Excelsior Palace Palermo Hotel
Hotel Excelsior Palace Palermo Palermo
Hotel Excelsior Palace Palermo Hotel Palermo
Mercure Palermo Excelsior City

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 181 out of 415 reviews
5 - Excellent 44%
Rating 4 - Good. 157 out of 415 reviews
4 - Good 38%
Rating 3 - Okay. 52 out of 415 reviews
3 - Okay 13%
Rating 2 - Poor. 14 out of 415 reviews
2 - Poor 3%
Rating 1 - Terrible. 11 out of 415 reviews
1 - Terrible 3%

4.3/5

Cleanliness

4.2/5

Staff & service

3.4/5

Amenities

4.0/5

Property conditions & facilities
Write a review

2/5 Poor

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
good location, close to nice park and several restaurants nearby
Stayed 2 nights in Oct 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away from bustle yet close
Simply amazing and outstanding service!
Stayed 1 night in Aug 2019

2/5 Poor

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is old but expensive. It has a good location, but unless you get a good rat be ready to accept a hotel that might have been great many years ago.
Stayed 1 night in Jul 2019

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was massive and had space for all of our luggage. The bathroom is lovely with a big bath. Very luxurious and comfortable for our last night in Italy. Parking out the front. Lovely, helpful staff. Worth every penny.
Stayed 1 night in May 2019

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all. Great locatiin and excellent hotel restaurant staff.
Stayed 2 nights in Apr 2019