Overview of Hotel Excelsior Palace Palermo

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View from Room
View from Room
Minibar, in-room safe, desk, free WiFi
View from Room

4.2/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet Friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationPoliteama Garibaldi Theater11 min walk
    Popular LocationIl Capo Market16 min walk
    Popular LocationTeatro Massimo18 min walk
    AirportPalermo (PMO-Punta Raisi)23 min drive

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About this area


Located in Palermo, Hotel Excelsior Palace Palermo is in the city centre. Via Roma and Ballaro Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Foro Italico and Mondello Beach. Travelling with kids? Consider Palermo Botanical Garden, or check out an event or a game at Renzo Barbera Stadium. Guests appreciate the hotel's central location.
Visit our Palermo travel guide
Popular Location

What's nearby

  • Politeama Garibaldi Theater - 11 min walk
  • Via Roma - 13 min walk
  • Il Capo Market - 16 min walk
  • Teatro Massimo - 18 min walk
  • Villino Florio - 3 min drive

Getting around

  • Giachery Station - 14 min walk
  • Palermo Notarbartolo Station - 16 min walk
  • AirportPalermo (PMO-Punta Raisi) - 23 min drive


  • Pizza e Cucina - 3 min walk
  • Da Diego - 4 min walk
  • Ristorante Cin Cin - 4 min walk
  • Bellotero - 4 min walk
  • Tredicisette - 5 min walk

About this property

Hotel Excelsior Palace Palermo

4-star, family-friendly hotel, walk to Palermo Harbour
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business centre, a meeting room and concierge services are on-site. All 117 rooms boast deep soaking bathtubs, and offer free WiFi and flat-screen TVs. Guests will also find minibars, room service (during limited hours) and rainfall showerheads.
Hotel Excelsior Palace Palermo offers 117 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of Safe Hospitality National Protocol (Italy)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Discounted parking nearby

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 18 for adults and EUR 18 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness centre

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Laundry facilities
  • Supervised childcare/activities (surcharge)


  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • 1 meeting room
  • Business centre
  • Computer station


  • Smoke-free property

Room amenities


  • Air conditioning
  • Heating
  • Linens


  • Bathtub or shower
  • Bidet
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead


  • Flat-screen TV

Food and drink

  • Minibar


  • Desk
  • Phone
  • Safe



Check-in from 2:00 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18


Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 8 August 2020 to 31 October 2020 (dates subject to change).

Access methods

Staffed front desk


Pets stay for free

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.0 per person, per night, up to 4 nights.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 18 for adults and EUR 18 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding

Property is also known as

Mercure Palermo Excelsior City Hotel
Mercure Excelsior City
Hotel Excelsior Palace Palermo
Excelsior Palace Palermo
Hotel Hotel Excelsior Palace Palermo Palermo
Palermo Hotel Excelsior Palace Palermo Hotel
Hotel Hotel Excelsior Palace Palermo
Hotel Excelsior Palace Palermo Palermo
Mercure Palermo Excelsior
Hotel Excelsior Palace
Excelsior Palace
Mercure Palermo Excelsior City
Excelsior Hilton Palermo
Excelsior Palermo Palermo
Hotel Excelsior Palace Palermo Hotel
Hotel Excelsior Palace Palermo Palermo
Hotel Excelsior Palace Palermo Hotel Palermo
Mercure Palermo Excelsior City

Frequently asked questions

Can I cancel my reservation for free at Hotel Excelsior Palace Palermo and receive a full refund?
Yes, Hotel Excelsior Palace Palermo offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Excelsior Palace Palermo cancellation policy on our site for more details about any exclusions or requirements.
Is Hotel Excelsior Palace Palermo pet-friendly?
Yes, pets are allowed at this property.
What time is check-in at Hotel Excelsior Palace Palermo ?
Check-in is from 2:00 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Hotel Excelsior Palace Palermo ?
Checkout is at noon.
Where is Hotel Excelsior Palace Palermo located?
Located in the centre of Palermo, this family-friendly hotel is within a 10-minute walk of English Garden and Palermo Harbour. Politeama Garibaldi Theater and Via Roma are also within 15 minutes. Giachery Station is 14 minutes by foot and Palermo Notarbartolo Station is 16 minutes.
Very good
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

2/5 Poor

Travelled with family
Happy face iconLiked: Staff & service
Sad face IconDisliked: Amenities, property conditions & facilities
good location, close to nice park and several restaurants nearby
Stayed 2 nights in Oct 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away from bustle yet close
Simply amazing and outstanding service!
Stayed 1 night in Aug 2019

2/5 Poor

Travelled with family
Sad face IconDisliked: Staff & service, amenities, property conditions & facilities
The hotel is old but expensive. It has a good location, but unless you get a good rat be ready to accept a hotel that might have been great many years ago.
Stayed 1 night in Jul 2019

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was massive and had space for all of our luggage. The bathroom is lovely with a big bath. Very luxurious and comfortable for our last night in Italy. Parking out the front. Lovely, helpful staff. Worth every penny.
Stayed 1 night in May 2019

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all. Great locatiin and excellent hotel restaurant staff.
Stayed 2 nights in Apr 2019

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