2/5 Poor
Verified traveller
Travelled with family
20 Oct 2019
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Overview of Hotel Excelsior Palace Palermo
Photo gallery
4.2/5 Very good
Guests rated this property 4.3/5 for cleanliness.
Popular amenities
- Free WiFi
- Pet Friendly
- Air conditioning
- Restaurant
- Gym
- Breakfast Available
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- Hand sanitiser provided
Explore the area
Politeama Garibaldi Theater11 min walk
Il Capo Market16 min walk
Teatro Massimo18 min walk
Palermo (PMO-Punta Raisi)23 min drive
Choose dates to view prices
About this area
Palermo
Located in Palermo, Hotel Excelsior Palace Palermo is in the city centre. Via Roma and Ballaro Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Foro Italico and Mondello Beach. Travelling with kids? Consider Palermo Botanical Garden, or check out an event or a game at Renzo Barbera Stadium. Guests appreciate the hotel's central location.
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What's nearby
- Politeama Garibaldi Theater - 11 min walk
- Via Roma - 13 min walk
- Il Capo Market - 16 min walk
- Teatro Massimo - 18 min walk
- Villino Florio - 3 min drive
Getting around
- Giachery Station - 14 min walk
- Palermo Notarbartolo Station - 16 min walk
- Palermo (PMO-Punta Raisi) - 23 min drive
Restaurants
- Pizza e Cucina - 3 min walk
- Da Diego - 4 min walk
- Ristorante Cin Cin - 4 min walk
- Bellotero - 4 min walk
- Tredicisette - 5 min walk
About this property
Awards and affiliations
The property is a member of Preferred Hotels & Resorts.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of Safe Hospitality National Protocol (Italy)
Social distancing
Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Discounted parking nearby
Food and drink
- Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 18 for adults and EUR 18 for children
- 1 restaurant
- 1 bar
- Room service available
Things to do
- Fitness centre
Family friendly
- Babysitting/childcare (surcharge)
- Dry cleaning service
- Laundry facilities
- Supervised childcare/activities (surcharge)
Conveniences
- Lift
- Free newspapers in reception
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
Languages spoken
- English
- French
- German
- Italian
- Spanish
Business services
- 1 meeting room
- Business centre
- Computer station
More
- Smoke-free property
Room amenities
Bedroom
- Air conditioning
- Heating
- Linens
Bathroom
- Bathtub or shower
- Bidet
- Deep-soaking bathtub
- Free toiletries
- Hairdryer
- Rainfall showerhead
Entertainment
- Flat-screen TV
Food and drink
- Minibar
More
- Desk
- Phone
- Safe
Policies
Check-in
Check-in from 2:00 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18
Check-out
Check-out before noon
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Renovations and closures
This property is closed from 8 August 2020 to 31 October 2020 (dates subject to change).
Access methods
Staffed front desk
Pets
Pets stay for free
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: EUR 2.0 per person, per night, up to 4 nights.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: EUR 18 for adults and EUR 18 for children (approximately)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
We should mention
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Property is also known as
Mercure Palermo Excelsior City Hotel
Mercure Excelsior City
Hotel Excelsior Palace Palermo
Excelsior Palace Palermo
Hotel Hotel Excelsior Palace Palermo Palermo
Palermo Hotel Excelsior Palace Palermo Hotel
Hotel Hotel Excelsior Palace Palermo
Hotel Excelsior Palace Palermo Palermo
Mercure Palermo Excelsior
Hotel Excelsior Palace
Excelsior Palace
Mercure Palermo Excelsior City
Excelsior Hilton Palermo
Excelsior Palermo Palermo
Hotel Excelsior Palace Palermo Hotel
Hotel Excelsior Palace Palermo Palermo
Hotel Excelsior Palace Palermo Hotel Palermo
Mercure Palermo Excelsior City
Frequently asked questions
4.2
Very good
4.3/5
Cleanliness
4.2/5
Staff & service
3.4/5
Amenities
4.0/5
Property conditions & facilities
5/5 Excellent
MARIE-ANDREE
10 Aug 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away from bustle yet close
Stayed 1 night in Aug 2019
2/5 Poor
Verified traveller
Travelled with family
11 Jul 2019
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
5/5 Excellent
Jackie, Melbourne, Australia
Travelled with partner
7 May 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
4/5 Good
Verified traveller
Travelled with partner
11 Apr 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
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