Title: Arcobaleno Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Arcobaleno This welcoming guesthouse sits at the crossroads of Palermo's historic treasures and harbor views, offering travelers a comfortable base for exploration. ## Photo gallery for Arcobaleno ![Double or Twin Room, Shared Bathroom, City View | 1 bedroom, free WiFi, bed sheets - Arcobaleno (Palermo)](https://images.trvl-media.com/lodging/32000000/31360000/31351900/31351823/14f79696.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Double or Twin Room, Shared Bathroom, City View | View from room - Arcobaleno (Palermo)](https://images.trvl-media.com/lodging/32000000/31360000/31351900/31351823/751537f6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior detail - Arcobaleno (Palermo)](https://images.trvl-media.com/lodging/32000000/31360000/31351900/31351823/67fa69dc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior detail - Arcobaleno (Palermo)](https://images.trvl-media.com/lodging/32000000/31360000/31351900/31351823/28dbbd32.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Double Room Single Use, Shared Bathroom | 1 bedroom, free WiFi, bed sheets - Arcobaleno (Palermo)](https://images.trvl-media.com/lodging/32000000/31360000/31351900/31351823/a07e7cd8.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Arcobaleno offers a quiet haven near Palermo Harbour where travelers can recharge with in-room WiFi. The guesthouse is within walking distance of key landmarks, including the magnificent Palermo Cathedral and bustling Via Vittorio Emanuele. ## Reviews 2.0 ## Popular amenities - Pet-friendly - Free Wi-Fi ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=31351823&PinnedHotelID=31351823&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=31351823&PinnedHotelID=31351823&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=31351823&PinnedHotelID=31351823&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=31351823&PinnedHotelID=31351823&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=31351823&PinnedHotelID=31351823&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=31351823&PinnedHotelID=31351823&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=31351823&PinnedHotelID=31351823&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=31351823&PinnedHotelID=31351823&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 2 of 2 rooms ### View all photos for Double or Twin Room, Shared Bathroom, City View ![Double or Twin Room, Shared Bathroom, City View | 1 bedroom, free WiFi, bed sheets](https://images.trvl-media.com/lodging/32000000/31360000/31351900/31351823/062ee26c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double or Twin Room, Shared Bathroom, City View ### Highlights Balcony Flat-screen TV Separate bedroom Rainfall showerhead Bidet Digital channels - City view - 322 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Double Room Single Use, Shared Bathroom ![Double Room Single Use, Shared Bathroom | 1 bedroom, free WiFi, bed sheets](https://images.trvl-media.com/lodging/32000000/31360000/31351900/31351823/a07e7cd8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Single Use, Shared Bathroom ### Highlights Balcony Flat-screen TV Separate bedroom Rainfall showerhead Bidet Digital channels - City view - 323 sq ft - Sleeps 2 - 2 Single Beds ## You may also like Ad ![Premium Double Room, 1 Double Bed, City View | Minibar, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/2000000/1220000/1213200/1213189/c46374be.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ambasciatori Hotel Palermo Historical Center - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 8.4 Very good 1,000 reviews £85 includes taxes & fees 18 Feb - 19 Feb [](https://www.expedia.co.uk/Palermo-Hotels-Ambasciatori-Hotel.h1213189.Hotel-Information?chkin=2026-2-18&chkout=2026-2-19&rm1=a2®ionId=2831&destination=Palermo&destType=MARKET&latLong=38.115688,13.361267&searchId=8c68e5bf-cde5-4e3a-ade2-4ff87bde6ad9&top_cur=GBP) Ad ![Suite | View from room](https://images.trvl-media.com/lodging/2000000/1510000/1504300/1504217/71c6bcc6.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Plaza Opera Politeama - Spa - Free Wi-Fi - Air-conditioning - Gym 8.6 Excellent 611 reviews £101 includes taxes & fees 2 Mar - 3 Mar [](https://www.expedia.co.uk/Palermo-Hotels-Hotel-Plaza-Opera.h1504217.Hotel-Information?chkin=2026-3-2&chkout=2026-3-3&rm1=a2®ionId=2831&destination=Palermo&destType=MARKET&latLong=38.115688,13.361267&searchId=8c68e5bf-cde5-4e3a-ade2-4ff87bde6ad9&top_cur=GBP) Ad ![Superior Room, Balcony | Hypo-allergenic bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/4000000/3940000/3935700/3935684/059a0411.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### NH Collection Palermo Palazzo Sitano Palermo Historical Center - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 8.2 Very good 959 reviews £124 includes taxes & fees 22 Feb - 23 Feb [](https://www.expedia.co.uk/Palermo-Hotels-Hotel-Palazzo-Sitano.h3935684.Hotel-Information?chkin=2026-2-22&chkout=2026-2-23&rm1=a2®ionId=2831&destination=Palermo&destType=MARKET&latLong=38.115688,13.361267&searchId=8c68e5bf-cde5-4e3a-ade2-4ff87bde6ad9&top_cur=GBP) Ad ![Deluxe Quadruple Room | Frette Italian sheets, premium bedding, down duvets, minibar](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/6000000/5310000/5303300/5303248/3697e80e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Porta di Castro Hotel & Spa Palermo Historical Center - Pool - Spa - Pet-friendly - Free Wi-Fi 9.4 Exceptional 414 reviews £137 includes taxes & fees 16 Feb - 17 Feb [](https://www.expedia.co.uk/Palermo-Hotels-Porta-Di-Castro.h5303248.Hotel-Information?chkin=2026-2-16&chkout=2026-2-17&rm1=a2®ionId=2831&destination=Palermo&destType=MARKET&latLong=38.115688,13.361267&searchId=8c68e5bf-cde5-4e3a-ade2-4ff87bde6ad9&top_cur=GBP) Ad ![Junior Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1210000/1207600/1207522/40b64ddc.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Principe di Villafranca Politeama - Breakfast included - Free Wi-Fi - Air-conditioning - Gym 8.4 Very good 361 reviews £101 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Palermo-Hotels-Hotel-Principe-Di-Villafranca.h1207522.Hotel-Information?chkin=2026-3-1&chkout=2026-3-2&rm1=a2®ionId=2831&destination=Palermo&destType=MARKET&latLong=38.115688,13.361267&searchId=8c68e5bf-cde5-4e3a-ade2-4ff87bde6ad9&top_cur=GBP) Ad ![Interior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/23200/23108/560147f0_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Hotel et Des Palmes Politeama - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 8.4 Very good 1,001 reviews £246 includes taxes & fees 3 Mar - 4 Mar [](https://www.expedia.co.uk/Palermo-Hotels-Grand-Hotel-Et-Des-Palmes.h23108.Hotel-Information?chkin=2026-3-3&chkout=2026-3-4&rm1=a2®ionId=2831&destination=Palermo&destType=MARKET&latLong=38.115688,13.361267&searchId=8c68e5bf-cde5-4e3a-ade2-4ff87bde6ad9&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPalermo-Hotels-Arcobaleno.h31351823.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPalermo-Hotels-Arcobaleno.h31351823.Hotel-Information) ## About the area Palermo Historical Center, a neighbourhood in Palermo, is home to Arcobaleno. Palermo Botanical Garden and Cantieri Culturali alla Zisa are local attractions and those in the mood for shopping can visit Via Roma and Via Lincoln. Bowling and Games and Mondello Minigolf are also worth visiting. [Visit our Palermo travel guide](https://www.expedia.co.uk/Palermo.dx2831) [View more Guest houses in Palermo](https://www.expedia.co.uk/Palermo-Guest-Houses.d2831-aaGuestHouses.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C38.11161%2C13.36591&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=HbLAS8YksQAxMqr7cJrhaWE7ZBA=) Via Roma 28, Palermo, PA, 90133 ### What's nearby - ![Photo with a Vespa a common sight in italy! How much would you poke to have one of this?](https://images.trvl-media.com/place/2831/e77a5669-87c1-4a5f-8cd1-f954e3a1cc35.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Via Roma 1 min walk \- 0.0 miles - ![Via Maqueda which includes a small town or village, cycling and street scenes](https://images.trvl-media.com/place/6182777/29026d17-c3f2-4a79-954d-b49b94aaf708.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Via Maqueda 2 min walk \- 0.1 miles - ![Ballaro Market featuring markets and street scenes](https://images.trvl-media.com/place/6167281/aef1e71f-1ead-4720-8da8-a11ba9d6ea1c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Ballaro Market 2 min walk \- 0.1 miles - ![Palermo, Old town , Sicily, 意大利 - it is soo beautiful in the old town and we enjoyed ourselves roaming in the streets and alleys of the old town #red #travel #sicily #architecture #culture #hiking](https://images.trvl-media.com/place/2831/7730cf24-f808-4ccb-a8f9-74b3764abf01.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Via Vittorio Emanuele 7 min walk \- 0.4 miles - Quattro Canti 8 min walk \- 0.5 miles ### Getting around - Palermo Central Station 3 min walk - Imperatore Federico Station 6 min drive - Palermo (PMO-Punta Raisi) 47 min drive ### Restaurants - Cafè Torino 1 min walk - Trattoria Pizzeria Enzo 4 min walk - Antica Friggitoria 3 min walk - Extra Hop 5 min walk - Bar Maqueda 4 min walk ## About this property ### Arcobaleno Guest house near Via Roma Close to Quattro Canti and Teatro Massimo, Arcobaleno has plenty to offer. Stay connected with free in-room WiFi. Other perks include: - Smoke-free property Room features All guest rooms at Arcobaleno include amenities, such as free WiFi. Extra amenities include: - Bathrooms with rainfall showers and bidets - Flat-screen TVs with digital channels ## Similar properties ![Reception](https://images.trvl-media.com/lodging/103000000/102670000/102666000/102665948/a69fb493.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Palazzo Liberty Palermo Historical Center - Breakfast included - Free Wi-Fi - Air-conditioning - Bar 9.0 Wonderful 20 reviews £106 includes taxes & fees 12 Mar - 13 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-03-13&selected=102665948&PinnedHotelID=102665948&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/9000000/8380000/8378700/8378659/19e7abf1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Albergo Cavour Palermo Historical Center - Free Wi-Fi - Air-conditioning - Breakfast available - Parking available 9.0 Wonderful 160 reviews £64 includes taxes & fees 4 Mar - 5 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=8378659&PinnedHotelID=8378659&HadPinnedHotel=true®ionId=-1&adults=2) ![40-inch flat-screen TV with digital channels, Netflix, pay films](https://images.trvl-media.com/lodging/109000000/108560000/108552700/108552639/81c2f4fb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Belmonte LR Collection Politeama - Free Wi-Fi - Air-conditioning - Housekeeping - Soundproof rooms 9.6 Exceptional 16 reviews £64 includes taxes & fees 25 Feb - 26 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=108552639&PinnedHotelID=108552639&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Room | Desk, free WiFi](https://images.trvl-media.com/lodging/119000000/118230000/118223100/118223074/fe0ce94c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### EXPA Politeama - Pet-friendly - Free Wi-Fi - Air-conditioning - Breakfast available £76 includes taxes & fees 23 Feb - 24 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=118223074&PinnedHotelID=118223074&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/13000000/12400000/12395300/12395257/0f40b40d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### B&B BuonaLuna Palermo Historical Center - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 9.0 Wonderful 56 reviews £52 includes taxes & fees 15 Feb - 16 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=12395257&PinnedHotelID=12395257&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Quadruple Room | Terrace/patio](https://images.trvl-media.com/lodging/95000000/94900000/94897900/94897847/7eb03149.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Attico Belvedere Oreto - Stazione - Parking included - Free Wi-Fi - Air-conditioning - Housekeeping 10 Exceptional 1 review [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=94897847&PinnedHotelID=94897847&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/47000000/46290000/46288200/46288132/4d6e809f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sunshine Hostel Palermo Historical Center - Free Wi-Fi - Housekeeping - Microwave - Kitchen 7.2 Good 22 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=46288132&PinnedHotelID=46288132&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/15000000/14620000/14617000/14616912/1e34f2b1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Principe di Belmonte Politeama - Breakfast included - Pet-friendly - Free Wi-Fi - Air-conditioning 9.0 Wonderful 32 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=14616912&PinnedHotelID=14616912&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/114000000/113700000/113698100/113698064/3bbe302b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Binario 91 Rooms Oreto - Stazione - Free Wi-Fi - Air-conditioning - Microwave - Soundproof rooms 8.0 Very good 3 reviews £78 includes taxes & fees 17 Feb - 18 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=113698064&PinnedHotelID=113698064&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Suite, Harbour View (La Suite dell'Emiro) | 1 bedroom, premium bedding, minibar, desk](https://images.trvl-media.com/lodging/38000000/37870000/37869200/37869115/94bc360d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La finestra sul porto Politeama - Breakfast included - Free Wi-Fi - Air-conditioning - Room service 10 Exceptional 4 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=37869115&PinnedHotelID=37869115&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=31351823&PinnedHotelID=31351823&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=31351823,102665948,8378659,108552639,118223074) ## Property amenities ### Internet - Available in all rooms: Free WiFi ### Parking and transport - No on-site parking available ### Guest services - No housekeeping service ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bidet - Hair dryer (on request) - Rainfall showerhead - Shared bathroom (in-room sink) - Shower - Towels provided ### Entertainment - Flat-screen TV with digital channels ## Policies ### Check-in Check-in start time: noon; check-in end time: 10:00 PM Late check-in subject to availability Late check-in fee: EUR 20 ### Check-out Check-out before 10:00 AM ### Special check-in instructions There is no front desk at this property Guests must contact the property for check-in information To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Pets Pets are allowed for an extra charge of EUR 10 per pet, per day Service animals are welcome, and are exempt from fees Welcoming dogs and cats only ### Children and extra beds Children are welcome Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room Cots (infant beds) are not available ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 4.00 per person, per night, up to 4 nights. This tax does not apply to children under 12 years of age. - Cleaning fee: EUR 20 per accommodation, per stay. We have included all charges provided to us by the property. ### Optional extras - Pet fee: EUR 10 per pet, per day - Service animals are exempt from fees - Late check-in fee: EUR 20 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve rollaway/extra beds This property accepts cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation ### Property is also known as Arcobaleno Guesthouse Palermo Arcobaleno Palermo Arcobaleno Palermo Arcobaleno Guesthouse Arcobaleno Guesthouse Palermo ## Frequently asked questions ### Is Arcobaleno pet-friendly? ### How much is parking at Arcobaleno? ### What time is check-in at Arcobaleno? ### What time is check-out at Arcobaleno? ### Where is Arcobaleno located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Arcobaleno Reviews 2.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 2.0 Cleanliness ### 2.0 Location ### 2.0 Staff & service ### 2.0 Property conditions & facilities 10 - Excellent 0 8 - Good 0 6 - Okay 0 4 - Poor 0 2 - Terrible 3 ## Reviews ### 2/10 Terrible #### Nazar 7 Sept 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel doesn’t exist. We came late with small baby and stayed on a street !! Give us a full refund!!! ##### Nazar Stayed 12 nights in Aug 2019 ### 2/10 Terrible #### Fabian 2 May 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### beware!arcobaleno via roma palermo does not exist! this place doesn't exist.has not existed for months.i wasted hours trying to find it and phoning a nonexistent number.did I pay for four nights for a non existent place? ##### Fabian Stayed 4 nights in Apr 2019 ### 2/10 Terrible #### JBurke, Faversham Kent 16 Apr 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This property doesn't exist. The phone number does not exist. We arrived at 11 o clock on a Sunday night to find a derelict shop at the address given for the hotel. We went to a nearby restaurant and an English speaking waiter kindly did a search on his phone and confirmed the hotel did not exist. He found us a nearby B&B which was a huge relief as by now it was nearly midnight. The local police have a copy of our booking details and are following up on this fraud. We contacted Expedia, they are refunding the cost of the non existant hotel and the difference in price we paid to stay at the B&B found for us. We hoped they might offer some compensation for the stress of finding ourselves with nowhere to stay, maybe a voucher towards a future trip as a gesture of good will and appreciation for all of our previous bookings, unfortunately they did not. Not good enough. ##### JBurke Stayed 6 nights in Apr 2019 ---