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"The bathtub is peeling, there was inconvenient construction, and a fire alarm early in g he morning. I have stayed there a lot and this was the most disappointing. It is time for some upgrades! I stayed in the Tower and it is starting to look like other old part of the resort."

"The room was comfortable and clean. The amenities were nice. The staff was great. The proximity to universal was wonderful."

"The hotel elevator is a big turn off It is more a cargo not a guess elevator"

"Quick service, everything clean, great location.. "

"The staff is very helpful and the place is great."

"Westgate lake and spa is excellent but the rental car company is the biggest scam artist out there I can’t believe expida deals with them and puts your in a situation that will ruin your family vacation I paid for the collision through expida and it was a package deal they wanted 1000 security deposit I had my own lie ability insurance information with me and they didn’t even look at it plus the said the tolls are 30 dollars each I was towards the back of the line it was a run down place dirty and 25 minutes from the air port the drove me and my granddaughter the people in front of me were yelling at the rental people and some customers were crying and some could even get the car because of high they were up charging us and they were told they have to wait out in the street not on there property trying to strong arm rob us I had to pay an additional 500 dollars on top of my booking it was a horrible experience and scared the crap out of my eleven year old granddaughter I even said I was going to write a review about what they are doing he straight up said he didn’t care and laughs I can believe Expedia even partners with them and I’m sure this is not the first complaint that they have heard about Zezgo car rental remember ZEZGO car retail do not use unless you want an extremely bad experience Expedia needs to stop using the altogether or they will get a bad reputation "

"I had a great time here, room was very nice and clean. Pool was beautiful. Check in and check out were easy . Would stay again"

"Wow, the view from my room was amazing, especially for my little girl. The room was clean, and they have a lot of activities right at the same location. We really enjoyed our stay and would definitely come back again! Even you don’t have to go in the check out it’s automatic, and I can enjoy the pool and all the activities until 12am "

"This is the second time we have stayed at this property. It is a great value for your money since they provide free rides to and from the parks. Overall the check in amd out was very smooth and I would highly recommend this hotel."