4/5 Very Good! (395 reviews)
The hotel is amazing, the rooms brilliant. I was staying just as things were starting to kick off with the pandemic so the hotel was quiet.
No one available to check me in. Had to phone the hotel to find someone.
Plenty of parking, although I could imagine this filling up quickly if there was a function or the hotel was busy.
The room was lovely. Really nice bed, lovely chair to relax in and plenty of hot water. Although I hung my towels on the towel rail, they were changed. I was under the assumption that hotels should only change towels if they are on the floor or in the sink. I did not need them changing so minus a point on the environmental front.
Breakfast was cooked to order. Poached eggs on the first day were fine, the second and third day they were overcooked. Coffee was awful. I am sure it was instant.
Staff, although trying hard, the training they have had is minimal. A few were ok, but one word of advice. If a coffee cup is empty, you could ask if a refill is required. Luckily, the coffee was grim, so I did not require one but was not asked. Tasted like typical grim instant hotel coffee.
This is an amazing building, with amazing rooms and decor. It's a shame the level of service does not match up to this. Show the staff a little direction and you will provide a great experience.
Reviewed on 23 Dec 2021