Search Hotels by RIU Hotels in Ocho Rios

"Staff was great and"

"Wonderful and accommodating staff. This was the highlight of our trip to Jamaica. The people were amazing!"

"I think they're due for renovations. The towels and pillows smelled like mold. Unfortunately I didnt sleep well.The bed was entirely too hard. I appreciate the staff especially De Andre."

"Great"

"Perfect place to relax "

"I have stade at thisn old school hotel.many times and been staisfied with most of the staff.However.. on 2 occasions especially on Saturday 14 March, at check in, my wife was verbally abused by Silver Sea Hotel reception and treated with no hospitality. I sent my wife on ahead on her own to check in at the hotel and relax as I was still working up the hills in Annotto Bay. Disappointingly the slim tall receptionist man at @ 5.30pm during check.in.was rude, obnoxious and nasty to my.wife , denying her access to our room, accusing her of identity fraud despite her having the room itinery, She had my Expedia account details per my own permission..I gave her a whats app pic of our booking , she has her British passport,.bank cards and driving licence i.d.that all matches my same surname..This receiptionist man could have let her in with that amount of detail and been polite.Instead he was rude and mentally abused her to tears..I had to speak to him.on the.phone to get her in the room.and also the next day he shown no remorse...instead during our discussion he smiled as if he was in the right and needs a discipline..this is not good Customer service..ps this is the 2nd time he had been unhelpful and rude to me..He shows no remorse of his actions and is not a good example of a hospitable host to your lovely old school hotel."

"Yes easy and organized, everyone waiting for the tip and not a dollar, 5 or 10 bill .otherwise they will make a rude face."

"There were many shops nearby ( restaurants and a minimart) within walking distance."

"The room lacks amenities. A descent sets of pots n pans would be nice. Remove all broken pots n pans including aluminum trays from cupboards. Clean cupboards of droppings from roaches. Fix broken fridge door n spray paint rusty spots. The front n balcony doors needs some loving. A deep cleaning on all the surfaces in n on the property (washroom door n balcony doors) is much needed. Overall, its a great space, however, it has fallen into disrepair n requires care. "