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"The front of house staff were absolutely superb throughout the stay - they couldn't do enough for us!"

"Good, "

"Comfortable and well appointed room. Would stay again."

"My sincere thank you to Marissa for her amazing commitment to customer service. Due to an imminent Air Canada flight attendant strike in Canada, we were unable to use our original non-refundable hotel reservation date at Novotel and had to rebook with new dates, in effect having to pay twice. I contacted my original booking agent, Hotel.ca, numerous times not to get a refund, because we knew it was not possible, but rather a modification of our dates given the extenuating circumstances but there was no relief. Upon our arrival at Novotel, I spoke with Marissa who immediately helped us. She contacted the booking agent directly to facilitate the modification of dates on her end and approve the special waiver. Marissa was incredibly helpful throughout the entire process and made it happen. Once again, thank you Marissa for your compassion."

"Lovely place . Clean , spacious..right in the centre of everything . Great staff very helpful ."

"Because of the age of the building there was no air conditioning. And only a tiny fan in the round. 10” I found it was just to unbearable to sleep. Warm day and room above the kitchen. One member of staff said to mention to reception. She said they have a lot of people say about it and they should be doing something about it. Was I was checking out and mentioned to the lady there. She brushed me off and I felt awkward and hurt. She did not care. "

"Brilliant "

"Staff were friendly throughout. Hotel was clean, well decorated and comfortable. The spa was fabulous and a welcome addition after a day of walking in Winchester. This is likely more of a personal request but since they have communal changing areas, bigger towels for those guests that just can't quite fit normal towels would be an appreciated addition - it's the little things! "

"Two night stay at Marwell Zoo.Nice 'safari' style hotel situated right next to the Zoo. Plenty of convenient parking and quite an unusual hotel but also very nice. Pleasant comfortable room and bar area. Nice but unexceptional breakfast, but overall very good value!"