I initially booked 3 months in advance for a four persons room. However, they only set up an extra fourth bed when I arrived at 8 pm and they gave the excuse; “we didn’t check our records correctly.”
Not only that, while setting up, I told one of the staff members where to put the bed and the older, middle aged man replied crudely.
Despite the rocky start, the rest of the staff members, namely the concierge, kitchen staff and the chauffeur from the hotel had good service skills.