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"Wonderful property and outstanding staff. The rooms are beautiful and the onsen was lovely. Both breakfast and dinner were delicious. We ate at the hotel all three nights. Will definitely stay here again when we visit Hakone again. "

"The hot spring waters are excellent. It is quiet and they were very accommodating our early check in "

"Gorgeous and spacious room. Very inviting onsen area, even in the pouring rain. Nice touch that outfits are provided to walk to the onsen, and it was a long distance from my room. Expensive but delicious meal at the French restaurant. Breakfast was plentiful but they need more than one coffee machine; there was always a line of people waiting. The hotel has beautiful grounds and landscaping, with great views of the lake, which I saw only through windows, sadly, as it never stopped raining during my whole visit. :-("

"Great view! Close to all the attractions; good buffet food variety for teenagers who are new to Japanese cuisine "

"Really nice public and private Onsen. Really enjoyed Hakone and the nearby outdoor museum. "

"This was our first ryokan experience. The service was incredible throughout - very easy to communicate with the hotel team, who were very responsive and helpful. The staff were all super welcoming throughout our stay. The interior is beautiful, and the gardens are stunning. Our room was large, bright and calming, with a private bath. The rooftop onsen is amazing and has an uninterrupted view of mt fuji. Private dining room with kaiseki-ryori tea ceremony, wine bar, and an unbelievable taiko drum performance in the evening from the staff house band. Only complaint is that there was a bit of mould staining around the bathroom, but not sure if this can be helped given the amount of hot water that is used in the bath area. It also had a little bit of an odd smell, but nothing terrible. Would definitely come back and would want to stay longer (one night went by too quick). Good value considering everything that you get for the price."

"The Staff is awesome! They go above and beyond before your arrival if you have questions and are traveling to Japan for the first time. The service is excellent. Fujiyama Terrace food is delicious. The Thomas the train rooms was so much fun. We especially loved the free shuttle bus to many local nearby sites and stations - this was a pleasant surprise. Convenience to the fujiQ bus and fujiQ amusement park made this trip so easy. And, waking up to the view of mt. Fuji is the best part. Thank you! "

"It’s very close to Hakone station, beautiful views, Japanese food was very delicious. "

"The staff are wonderful. They picked us up at the train station and accommodated some of our dietary needs. The baths are great. We had a great time"