Search Hotels in Northern Quarter, Manchester with Indoor Pools

"Great hotel, good food and a nice room"

"I complained about the poor condition of the room provided for my stay and the unacceptable service received from the management staff the following morning. Upon entering the room, we were met with a strong smell of cigarettes. Furthermore, the wardrobe smelled strongly of urine, making it unusable. The room was unbearably hot, and it was evident this was a known issue as a fan had been left running prior to our arrival. The air conditioning unit was not functional, which resulted in almost no sleep. I also booked the hotel as it showed the hotel had a pool, of which we were informed this was closed around covid, I would assume this is a bit of false advertising. Due to a late arrival and a scheduled event, I was unable to report these issues immediately. I reported them to the manager on duty in the morning. The manager’s handling of this complaint was unprofessional. She was rude, interrupted me while I was speaking, and attended to other matters simultaneously. Furthermore, when arranging an alternative room, she was told over the radio that the "upgraded" room also "stunk of smoke," confirming a wider issue with room cleanliness. The manager offered a choice: accept a free upgrade but waive the right to complain, pay for an upgrade and complain or leave and try and claim the whole stay back. This is not an acceptable way to handle customer issues. I complained via the website and the email address provided, NO RESPONSE! "