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"underwhelming for the price"

"Our room was clean and the bed was very comfortable. Great gal that checked us in. Kings Beach was a great spot to get a beer and a snack. "

"Very nice facility, but as with so many "resorts" now, there are many add-on charges beyond what the room rate originally appears. We did have an excellent meal and service at the Osteria Sierra restaurant at the hotel. "

"Excellent check in staff. "

"The hotel is in a great location and awesome pool and access to outdoor activities. How ever the property is dated for what you pay and the resort fee and parking are not in the price of the room which was an additional $55 + 35 per night. "

"Won't stay here again. Advertised amenities are inaccurate. There is no pool. Front desk isn't that helpful for booking issues - they just direct you to Expedia. "

"We stayed in a 2-bedroom unit on the second floor. While the location is great, our experience was significantly impacted by persistent noise from the unit above. Throughout the day and continuing until around 10pm each night for everyday, there was constant loud running and jumping from children upstairs, creating repeated thumping sounds that were hard to ignore. It made it difficult to relax, especially in the evenings when we were trying to wind down. For a property at this price point and brand standard, better sound insulation or clearer quiet-hour enforcement would be expected. Another surprising aspect was the checkout guidelines related to housekeeping. Guests were asked to run the dishwasher, take out the trash, and gather linens. While the message mentioned these were optional, it is quite unusual to see this kind of expectation at a Hyatt property. In our case, there was a large amount of trash with no practical way to dispose of it, as the bins downstairs were too small and assistance was not clearly provided. While it was stated that these steps were optional, sending such instructions to guests does create an expectation that they should be followed. This felt inconsistent with a hotel stay, where housekeeping is typically part of the service rather than something guests are implicitly asked to take on. Overall, while the setting is nice, the inconsistency in service expectations combined with the ongoing noise made the stay less comfortable than expected. "

"The room was super clean,convenient. Had everything needed super close to the lake. Seeing in person was even than online. The staff was super friendly and helpful grocery store literally four minute walk away lovely places to eat. Must try the Italian across the street hot tub fire pit private beach. I can’t say enough about this place. We’ll definitely come back A+++++"

"Resort fee! Yet another hotel that wants to charge a resort fee, which is not a pleasant surprise. Other than that, location is great, jacuzzi is nice, and overall a great place to stay for skiing."