Search Holiday Homes in North Kilworth

"My wife and our two young children arrived at 6pm to be told that the prepaid family room, booked and paid for two months in advance, was unavailable because the hotel had overbooked. That is a breach of the booking we paid for, and the explanation given ("it's what the airlines do") was wholly inadequate. In a frustrated and passive aggressive tone, the male reception staff member even said “I’ve had to deal with this stuff all day!” My wife was left stranded hours from home with one autistic child, while the reception staff were dismissive and unhelpful. The options offered were unreasonable: 1) separate rooms for a mother and young children (expecting one of the children to stay in a room on her own!), 2) a twin room for two children to share a single bed, or 3) find another hotel. After escalation, the hotel eventually arranged alternative accommodation in a Ramada hotel 10 minute’s drive away, but it was inferior, in a less suitable location, and required my wife to walk from a separate carpark in an undesirable area at night with children and luggage. Ultimately, the hotel failed to provide a reasonable alternative promptly, and its handling of the matter fell far below any acceptable standard of care. We incurred distress, inconvenience, and a clear loss of the service we contracted for. We will not return and I would urge anyone to reconsider using this hotel."

"Still a new hotel- very clean. Breakfast was good. Location is excellent and parking is available too. The lifts are abit slow as theres 9 floors but as I was on floor 2 i was more than happy to take the stairs to get my steps in. My kids loves the hotel and the shopping mall is literally opposite the road with every shops you could find. I would recommend it if you plan to go to Leicester. This is my second visit but definitely better this time round."

"All good except breakfast. Food lukewarm and large party of golfers made so much noise we had to leave. Cannot blame hotel for this, but staff did nothing to ask them to modify their behaviour. Room good, wifi good, no other issues and good value."

"Ive stayed in many hotels around the world and this is amongst the most horrific if not the most horrific hotel Ive ever stayed in. The room I stayed in was beyond basic, grubby, poorly maintained with possibly the worst outlook Ive had (industrial pipes). The walls are paper thin and you can hear quiet conversations in the hotel through the doors. The insulation in non-existent. Its also a hotel used by lots of people going drinking or clubbing late and people come in at all hours (fair enough) but because of the terrible insulation, its impossible not to get woken. The parking is hard to find and is also charged at full city centre rate and the hotel has no concessions."

"Limited on site parking so plan ahead. Also during match days the hotel restaurant was overwhelmed and service did suffer."

"Great location, cooked breakfast and free parking. "

"Super helpful and polite staff everywhere. Didn’t use the spa facilities but plan on doing so next time we visit and we would definitely go back"

"We were very impressed from the outset. Speedy check in, huge room with 6ft bed, big bathroom with bath and separate shower and nice towels. The pool and spa are a good size with very friendly, helpful staff. We slept well. There was a wide selection of food at the breakfast buffet but the most outstanding thing was the temperature of the food. I have never had such piping hot food at a breakfast buffet anywhere in the world! It was tasty, frequently replenished and supervised by staff. We even got fresh, hot croissants. Lovely. We would return as it was excellent value for money and a very comfortable, enjoyable stay. "

"Very clean, large room with all you could wish for, lovely all you can eat breakfast at great price. Walkable to cathedral & shops & restaurants "