Honeymoon Studio Suite, 1 King Bed with Sofa bed | Individually decorated, individually furnished, desk, iron/ironing board
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Reviews of Merrill Farm Inn

3 out of 5
Merrill Farm Inn
428 White Mountain Highway, North Conway, NH

Reviews

8.0

Very good

Rating 10 - Excellent. 142 out of 405 reviews" "
Rating 8 - Good. 157 out of 405 reviews" "
Rating 6 - Okay. 67 out of 405 reviews" "
Rating 4 - Poor. 28 out of 405 reviews" "
Rating 2 - Terrible. 11 out of 405 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

N Katherine

Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cabin we stayed in was perfect! Beautiful view! Love this place
Stayed 1 night in Feb 2024

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, amenities
The owner was very friendly. They have a cool retro phone in the lobby which was a topic of conversation. Very easy to check in
Stayed 1 night in Feb 2024

8/10 Good

Ronald

Travelled with partner
Liked: Amenities
Stayed here once before. Love the old farmhouse rooms.
Stayed 1 night in Feb 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

VICTOR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfast. Good Quality/Price
Stayed 1 night in Dec 2023

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is really quaint and has a lot to offer. The only real negative issues was the rooms were a little small and some of the amenities were a little outdated however the overall ambience of the resort is outstanding. It is not the type of place you plan to stay in the room. They have an excellent family game room and restaurant along with many areas where people can sit to congregate and have fellowship. Looking forward to trying this place in the summertime with direct access to the Saco River.
Stayed 1 night in Dec 2023

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!!! And the staff was so friendly. The room was very affordable. I would do back!! Thank you!!
Stayed 1 night in Nov 2023

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed here many times and keep coming back. It is close to the outlets for shopping.
Stayed 1 night in Nov 2023

6/10 Okay

Debbie

Stayed 1 night in Oct 2023

10/10 Excellent

scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a nice cabin, very quiet. Great breakfast included.
Stayed 1 night in Oct 2023

2/10 Terrible

Karen

Stayed 3 nights in Oct 2023

6/10 Okay

Joan

Travelled with family
Liked: Staff & service, amenities
Good restaurant with breakfast included. Rooms pretty dated. And, we got a terrible room right next to the passageway between buildings where customers parked (and started up) their motorcycles and others smoked marijuana. This is a problem using Expedia. Yes, you get a better price but you also get the worst rooms. Will not make that mistage again.
Stayed 3 nights in Sep 2023

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were very clean and the staff was very helpful. We had some connectivity problems, but the staff took care of those quickly. However, do not stay in the Honeymoon suite unless you are very agile - because of the jacuzzi. The tub floor is very slippery and the tub has a glass door, complete with a metal track, so you can't sit on the edge and swing your legs into the deep tub. There is no easy way to get into or out of the tub. Your feet will slip and you'll end up on your head in the tub (as I did while trying to get out) or doing the splits on the metal track. There is a grab bar but it's outside of the tub door, behind the bathroom door on the left side - so it is almost unusable for right handed people. I recommend they remove the door and metal rail and install a shower curtain so guests can sit on the edge of the tub. ALSO: The restaurant is separate from the hotel for billing purposes. You can't put your dinner on your hotel tab. The food is very good, but the restaurant is understaffed so you wait 45 minutes at your table after you've ordered for dinner, and sometimes 1/2 hour for breakfast. The wait staff is very friendly, but completely overworked, as is the kitchen staff.
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service plus
Customer service was excellent and the staff went over and above to make your stay as comfortable and pleasing as possible. Abby went out of her way to provide soy-free oil (due to my soy allergy) so I could have my morning home fries!
Stayed 2 nights in Oct 2023

10/10 Excellent

Matthew

Stayed 1 night in Sep 2023

10/10 Excellent

Suzann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families to stay!
Stayed 2 nights in Aug 2023

8/10 Good

Jeff

Stayed 1 night in Aug 2023

8/10 Good

Nathalie

Stayed 1 night in Aug 2023

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was EXCELLENT, all except for the air conditioner in our room. Both dinner and breakfast at the restaurant were fast, delicious, and highly recommended!! The bed was comfortable, and the room was clean. They also have water, coffee, and cookies at check in times (3-5 PM) as well as coffee in the morning before the restaurant opens. The only terrible thing was the air conditioner in our room (and we did tell the owner). It kept turning on and off every 30 seconds, and when it did turn on it was so loud and while on it would vibrate so loudly! No matter what we tried, we could not make it stop. Ultimately at midnight we shut it off and opened the one other window in the room. They did say maintenance would check it out. But, it's good to keep in mind if you are checked into room 110, or any other. Check the A.C. first!
Stayed 1 night in Aug 2023

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Sleeping in a renovated Barn!
We loved sleeping in the beautiful barn and the free breakfast was the best free breakfast we ever had! Everything was clean and everyone super friendly! We will be back!
Stayed 1 night in Aug 2023
Response from Sam on 10 Aug 2023
Hello Samantha,Thank you for staying with us! We are happy you enjoyed your stay and hope you will visit us again soon.

10/10 Excellent

Eddy

8/10 Good

David, Somerville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was the main draw, and I got a super deal through Expedia. An older property with a rustic feel, yet right on (and set back from) Rte 16, combining quiet and convenience. Desk was supposed to be open until 9 and it was not when I arrived at ~ 8 pm but they had keys waiting and a # for me to call and it went smoothly.
Stayed 1 night in Dec 2022
Response from Bill ~ Front Office Manager on 28 Dec 2022
Thank You for the great review! Our front desk staff gives full instructions for check-in after 8:00 p.m. so we are happy that your self check-in went smoothly.

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Very enjoyable
Stayed 1 night in Dec 2022
Response from Bill ~ Front Office Manager on 14 Dec 2022
Thank You so much for the review, and we are so happy that you found the Merrill Farm Inn to be an enjoyable experience!

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not realize the bathroom window had been left open at the top and the heat kept coming on during the night. Sorry about that. Very nice people.
Stayed 1 night in Dec 2022
Response from Bill ~ Front Office Manager on 4 Dec 2022
Thank You for the great review Miss Cynthia! We hope that you can return, and we're thrilled that you enjoyed the staff.

4/10 Poor

Sara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Did not enjoy our stay - for the $$ go elsewhere
everything was a little disappointing other than the staff! The room was dirty, hair left behind the bathroom door by the previous occupants stayed right there for the 3 days we stayed, clearly the cleaning lady never looked behind the door. The heater setting was impossible to regulate, either full on, which required us to open the window to survive or just off which meant waking up to a cold room (it was in the high 30s while we were there so that's no pleasant either). The breakfast was also not great. they had no milk for coffee and the coffee was not hot (and we showed up right at the opening time so that must have been coffee for the previous day?!?). They offer private hot tub 30 minutes sessions. We tried to take advantage of it but the setting was at 90 and in 30 minutes it only went up to 92 so it was uncomfortably cold in there. NOT worth it! Overall we did not enjoy our stay and won't go back. For the price you can find better in the area.
Stayed 3 nights in Nov 2022
Response from Bill ~ Front Office Manager on 4 Dec 2022
We absolutely appreciate that you mentioned our staff. They work hard to ensure customer satisfaction, and to be friendly and helpful for our guests. It looks like there were several issues here that we will address. Thank You for bringing them to our attention.

6/10 Okay

Dina

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Irén

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place, food is good , very relaxing

8/10 Good

Petra

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The inn looked nice from the outside. Our room was clean, but smelled moldy. It needs updating. We made a dinner reservation for 6:00 pm. There was no one else in the restaurant. They menu was very limited , the food was barely warm.
Stayed 1 night in Oct 2022
Response from Bill ~ Front Office Manager on 27 Oct 2022
Thank You for your nice review! We will look carefully into your comments, and see how we can improve.

6/10 Okay

Giau

Stayed 3 nights in Oct 2022

8/10 Good

Eun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Bill ~ Front Office Manager on 13 Oct 2022
Thank You for your great review!

6/10 Okay

Karen

Disliked: Property conditions & facilities
Breakfast was very late starting so much so people were queuing. Room was outdated with broken furniture. Shower was poor and toilet did t flush properly. Came back one day to unlocked door presumably after maid had been in. Very poorly run. Not value for money!!
Stayed 4 nights in Oct 2022
Response from Bill ~ Front Office Manager on 13 Oct 2022
Hello Miss Karen,We have read your review carefully and will work hard to fix everything that we can. Thank You.

2/10 Terrible

Kathy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Curtains fell off windows nose leaf blower the next morning breakfast was not served on time
Stayed 1 night in Sep 2022
Response from Bill ~ Front Office Manager on 6 Oct 2022
We are sorry that you didn't enjoy your stay. It looks like there were a few issues that were concerning so we will have a look.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved Merrill Farms. The rooms were spacious and clean, the beds were very comfortable. We had breakfast both nights, hearty and delicious! We would definitely stay here again!
Stayed 2 nights in Sep 2022
Response from Bill ~ Front Office Manager on 6 Oct 2022
Thanks for the great review!

6/10 Okay

Jack

Travelled with group
Shabby property. Included breakfast was outstanding!
Stayed 2 nights in Sep 2022
Response from Bill ~ Front Office Manager on 6 Oct 2022
We appreciate your opinion, and sounds like you enjoyed the full cook to order breakfast that is included with everyone's stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very family friendly, on-site dinner was good, friendly staff, fun pool. Hot tub was not clean, don't recommend.
Stayed 1 night in Sep 2022
Response from Bill ~ Front Office Manager on 14 Sept 2022
Hello Anonymous,We appreciate that you found the Merrill Farm Inn & Resort to be family friendly with a friendly staff. It is our hope that you mentioned the Hot Tub to our front desk staff so that a cleaning could happen immediately!

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service
Stayed 3 nights in Aug 2022
Response from Bill ~ Front Office Manager on 30 Aug 2022
Thank You for your review!

6/10 Okay

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

6/10 Okay

gary

Stayed 2 nights in Aug 2022
Response from Bill ~ Front Office Manager on 30 Aug 2022
Thank You for your review!

4/10 Poor

David

Liked: Room comfort
Disliked: Cleanliness, staff & service
Room was spacious and bed was comfortable wi fi very week, breakfast was inedible cold dried eggs cooked hours in advance poor service coffee lukewarm
Stayed 3 nights in Aug 2022
Response from Bill ~ Front Office Manager on 19 Aug 2022
We are sorry that you had a bad breakfast experience. It's our hope that you mentioned this to your server, and got some fresh eggs. We are taking note about your wi-fi, and we're happy that you enjoyed your room!

6/10 Okay

Thomas

Stayed 3 nights in Aug 2022

4/10 Poor

Pamela

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Our family frequented Merrill Farm for many years and never had an issue. We went back for the weekend and we were disappointed at the abrasive manner in which we were greeted at check-in, the difficulty in getting supplies like extra bathroom tissue (we were directed to go get it ourselves in the back with a finger point), and we had not even checked in yet and we received a phone call in the car demanding to know why our credit card was declined for the balance. I made it clear in my two phone calls leading up to the trip that another member of our party would be paying the balance. When asked why they were running the balance through even before we arrived, we were told because they wanted to make sure we could pay. Check in was at 4pm and we were still on the road at only 2pm. This was insulting and rude. In addition, the 'motel' room was dark, smelled like marijuana, and was extremely outdated. It was not the most pleasant stay for the high nightly rate. We called to ask about a microwave or coffee pot and were told we were not allowed to have them in our hotel room. Needless to stay, we were very disappointed and would caution anyone paying that high a price to look somewhere else to get their money's worth. Our family will no longer consider this property during our multiple family trips north this year.
Stayed 2 nights in Jul 2022

4/10 Poor

James

Travelled with partner
Disliked: Amenities, property conditions & facilities
Two-night stay at this property as it was close to the event we were attending. Clearing suffering summer of 2022 from lack of business. For dining, needed to make an appointment for dinner and we were the only people in the dining room. Table was sticky and food not so good. Bottled beer past the expiration date and french fries were soggy and not cooked.
Stayed 2 nights in Jul 2022
Response from Bill ~ Front Office Manager on 23 Jul 2022
Thank You for taking the time to write this review. It's unfortunate that you didn't enjoy your dinner at the Barn Restaurant. We hope that you try us again for a better experience

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Bill ~ Front Office Manager on 19 Jul 2022
Thanks for the great score. We hope to see you again in the near future!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Stayed 2 nights in Jul 2022
Response from Bill ~ Front Office Manager on 19 Jul 2022
Thank You for your review we appreciate that, and that you enjoyed your stay!

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our favorite place to stay. Cookie time is a definite favorite for my kids and the breakfast each day in the restaurant is great.
Stayed 3 nights in Jun 2022
Response from Bill ~ Front Office Manager on 2 Jul 2022
Thank You so much Tammy for the perfect 10 out of 10 score. We agree cookie time is the best!!

8/10 Good

Angelica

Travelled with family
Disliked: Cleanliness, staff & service
Needs just a bit of improvement in certain areas
The hotel itself absolutely beautiful and all the amenities that are offered such as fire pit, playground, access to river, outdoor pool and grills are excellent. Breakfast was actually good too, was a bit worried about it after I read some other reviews, but not a single bad breakfast during our stay. The few things that were not good was one receptionist right at the beginning when we checked in. Her attitude was like she was doing me a favor by letting me to stay there. Very off putting and has no business being at the reception. Thankfully, we had another lady next day that was extremely helpful and explained everything to me, and I was grateful for that. Another downside was the cleanliness of the room, surface cleaning was fine but there is no deep cleaning, the dust was sitting an inch high on bed boards, mirror, night stand and so forth. That’s too bad considering that rooms are beautiful. One suggestion to the hotel management will be to change those awful AC units. They are inefficient and extremely loud. A newer unit will be electrically efficient and someone could actually sleep at night not staying awake due to the noise. Regardless of those little mishaps we did enjoy our stay
Stayed 4 nights in Jun 2022
Response from Bill ~ Front Office Manager on 2 Jul 2022
Thank You for taking the time to write this review! We are happy that overall you enjoyed your stay. It may be inexperience as we have a couple of new employees on staff. We'll be sure to help them feel more comfortable, and remind them to be sure to be more friendly, and helpful with every guest! Also, the AC units we'll have to look at if they are too noisy.

6/10 Okay

Gail

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Just OK-Needs TLC and attention to detail
Expect rustic accommodations when staying in a converted barn. We stayed in a large loft room with two queen beds and bath on each level. The room was large and clean and was comfortable. it was the little details that were overlooked. The curtains to block out light fell over the a/c unit blocking the vents. We weren't able to block out the sunrise AND adequately use the a/c so, early-morning light poured into our room each day. There were no hooks in the bathrooms and no locks on the bathroom doors. The water was nice and hot but the showerhead is a fine-needling mist reminiscent of gym class. There was no table or place to eat on either level. There was a desk in one corner of the room but no chair at the desk. Only one outlet under the desk by one of the beds. No outlet by the other bed-charging was challenging. Both beds had metal pieces that stuck out of the frame that we hit our legs on a few times- very painful. We decided to use the hot tub and made a reservation as required. We were appalled and disgusted by the filth in this hottub which had a brown film when the cover was pulled back and a dirty ring around the tub. The pool was nice enough and enjoyed. We did love the outside deck overlooking the river. The river access is also a plus but would like to see safer and better access built as it is quite steep and rocky. Breakfast was ok but they were short-staffed and it took a while. I would give a cabin a try but my husband feels differently.
Metal piece sticking out of bedframe
River view
Back deck saco river
River access from MFI
Stayed 4 nights in Jun 2022
Response from Bill ~ Front Office Manager on 30 Jun 2022
Thank You for your thoughtful and detailed review of the Merrill Farm Inn. We agree that details matter and will look at all of your comments!

8/10 Good

gary

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Comfortable place to stay nice location
Stayed 2 nights in Jun 2022
Response from Bill ~ Front Office Manager on 30 Jun 2022
Hello Gary and thank you for your response!