The service is getting worse and worse.
First, the check in process was very slow. Front desk is one of the most important parts of a hotel as the staff at front desk is the first person who interacts with clients, but the staff at front desk had not been trained properly, because she did not know the facilities and services the hotel provided.
Additionally, she gave me a room for disabled clients, but I am not a disabled person, I don’t know what she is doing, if I continued to stay in this room, there would be no rooms for disabled clients, this made me felt so bad. I tried to call front desk but the staff at front desk could not speak English, so I had to go to the front desk and requested to change another room. The supervisor of front desk Jennifer apologized to me and intended to upgrade my room but I refused and asked for my standard room. If I accept the upgraded room, it means I accept their apologies and mistakes. I think upgrading rooms is for VIP and frequent clients and the clients on birthday.
I don’t think that it is an issue on the staff named Manrida but the responsibility on management team.
Booked for just one night (passing through Tokyo), but I enjoyed my stay! Room was spotless, modern, with very good room service for a foreigner (reception spoke some English and was very accommodating).
Good Overall hotel. Breakfast could do with some improvements. They have a underground walkway that is supposed to connect to the exhibition halls but it leaves you outside. The Intercontinental on the other side has a direct entry to the halls, which is very convenient while it is raining. However, the overall experience was nice. I would stay here again.
Traveller from Pune, India
China National Convention Center Grand Hotel is a 5 star business hotel which is located in the flourishing area of Beijing …More
The hotel has great views of Olympic park, especially at night, and is near by a shopping mall in the park with restaurants. The Expedia rate was great, and including breakfast is a good deal when added to the room rate. Restaurants at the hotel are very nice, but very expensive. Breakfast was very good.
Wifi connection was strong, but connections to US web sites is slow, and many are blocked by firewall in China. It worked well for email and news sites, not a lot else.
"If you want a Western Hotel and your there for a convention - THIS IS IT!!!"
Hotels are a dine a dozen in Beijing and I am sure better quality and possibly price can be found too. However, Raddison Blue is my choice everytime, because I feel at home. The service, attention and communication is what I expect and then some. Furthermore, it is ajacent to the old convetion center, which make it very practicle and convenient - No Taxi needed, just about 200 yards walking and you are there - perfect!
North Chaoyang is a center of commerce, recreation, and conventions. Home to a large number of Beijing’s foreign businesses, the district also hosts the International Convention Center, and the 12.5-square-km (8-square-mile) National Olympic Stadium and Park, which will be officially unveiled at the opening ceremony of the 2008 Olympics.
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