The service is getting worse and worse.
First, the check in process was very slow. Front desk is one of the most important parts of a hotel as the staff at front desk is the first person who interacts with clients, but the staff at front desk had not been trained properly, because she did not know the facilities and services the hotel provided.
Additionally, she gave me a room for disabled clients, but I am not a disabled person, I don’t know what she is doing, if I continued to stay in this room, there would be no rooms for disabled clients, this made me felt so bad. I tried to call front desk but the staff at front desk could not speak English, so I had to go to the front desk and requested to change another room. The supervisor of front desk Jennifer apologized to me and intended to upgrade my room but I refused and asked for my standard room. If I accept the upgraded room, it means I accept their apologies and mistakes. I think upgrading rooms is for VIP and frequent clients and the clients on birthday.
I don’t think that it is an issue on the staff named Manrida but the responsibility on management team.
Booked for just one night (passing through Tokyo), but I enjoyed my stay! Room was spotless, modern, with very good room service for a foreigner (reception spoke some English and was very accommodating).
Overall my experience was fine. The hotel staff is very friendly and helpful. Do not worry about its location, it is safe. 10 minutes walk from metro. Email the hotel for direction, they will send you a map that is very helpful to get there. Thanks to the people that wrote their comments, reason why I have chosen this one. Este hotel lo recomiendo. Esta a 10 minutos del metro caminando, la zona se mira regular, pero es muy sana.
Traveller from Las Vegas
Ideally located in the city center, this hotel offers a traditional style as well as modern facilities. The hotel is built in …More
We stayed with a group of seven for the 2015 World Track championships. None of us had ever been to China and most of us don't travel internationally very often. We were a big messy loud group of Americans and the staff at the Sheraton treated us so graciously. The concierge staff especially helped us. Thank you so much to all of them.
Traveller from Walla Walla
The Sheraton Beijing Dongcheng Hotel is conveniently located on Beijing's north Third Ring Road, in the heart of the city's …More
For the most part, it was a pleasing 16 night stay. The hotel lobby is very nice... the room was pleasing... and the restaurant was just fine.
As a review of the room, it was a non-smoking room, but every once in a while, you could catch a whiff of some of the old smoke. The bed was great, if you like firm. I personally, like it a little softer, but it was a good bed none the less. The shower was absolutely amazing! A granite lined square with glass doors, and water pressure that left you feeling like the job got done. It would get very hot, and you could essentially use it as a sauna, if you wanted.
Unfortunately, no great views, unless you're at the northside upper floors... Olympic stadium about 3 miles away.
The line 8 subway (north-south) was only about 200m from the hotel. That was perfect for either heading up to the nest, or south into the city.
The staff was very nice. Tons of concierge and restaurant staff, who most could speak enough english to communicate successfully.
Request a non-smoking room, and more than likely you'll enjoy your experience there. I definitely recommend it for it's quality, and ease of transportation.
Traveller from Houston, Tx
Gehua New Century Hotel Beijing is an international standard five star hotel and its grand opening will be celebrated at the …More
The hotel has great views of Olympic park, especially at night, and is near by a shopping mall in the park with restaurants. The Expedia rate was great, and including breakfast is a good deal when added to the room rate. Restaurants at the hotel are very nice, but very expensive. Breakfast was very good.
Wifi connection was strong, but connections to US web sites is slow, and many are blocked by firewall in China. It worked well for email and news sites, not a lot else.
20-30 minutes from Capitol Airport. Close to numerous business offices (Schneider Electronics, Nortel, Motorola.) Large hotel; not too many restaurants in area, 2 in hotel. Concierge was very helpful with information and even dismissed a taxi driver who did not meet his expectations. English was not always easy to understand. Very helpful and fast response from staff when I had problems with computer settings and couldn't connect with the internet. Wonderful pool and exercise center.
Beijing Kuntai Hotel reinterprets the connotation of business hotel/ which is the perfect combination of modern high-tech/ …More
North Chaoyang is a center of commerce, recreation, and conventions. Home to a large number of Beijing’s foreign businesses, the district also hosts the International Convention Center, and the 12.5-square-km (8-square-mile) National Olympic Stadium and Park, which will be officially unveiled at the opening ceremony of the 2008 Olympics.
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