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Reviews of AmericInn by Wyndham North Branch

2.5 out of 5
AmericInn by Wyndham North Branch
38675 14th Ave, North Branch, MN

Reviews

8.2

Very good

Rating 10 - Excellent. 220 out of 482 reviews" "
Rating 8 - Good. 156 out of 482 reviews" "
Rating 6 - Okay. 54 out of 482 reviews" "
Rating 4 - Poor. 34 out of 482 reviews" "
Rating 2 - Terrible. 18 out of 482 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing we didn't like was the smell of the spray disinfectant that they used,alot of it in the room,once we aired out the room it was fine.
Stayed 1 night in Apr 2024

8/10 Good

Jeffrey

Travelled with family
Liked: Amenities, property conditions & facilities
Good pool area, friendly staff, clean rooms.
Stayed 1 night in Mar 2024

6/10 Okay

Chris

Liked: Staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Geraldine

Stayed 1 night in Feb 2024

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kash on 5 Feb 2024
Thank you for taking the time to share your experience! I am so happy you gave us a try and enjoyed your stay! We look forward to welcoming you again soon!

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Gordona

Travelled with partner, Travelled with group
Liked: Amenities
The staff was wonderful!! Room was great except for the lighting!! Pretty dark!!
Stayed 1 night in Jan 2024
Response from Kash on 5 Feb 2024
On behalf of our hotel and staff, thank you for taking the time to leave a positive review. We’re especially glad you enjoyed the stay and wish to stay another night. We hope you come back soon as we strive to provide excellent service again.

10/10 Excellent

doug

Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk associate was very friendly courteous and helpful. She was able to upgrade our room when we requested it. Lobby area was clean and well organized.
Stayed 2 nights in Dec 2023
Response from Kash on 5 Feb 2024
Hello from AmericInn North Branch! Thank you for your wonderful review of your recent stay with us. We work very hard to ensure that all guests receive top notch service while staying with us. We’re happy to hear we met your needs and that you enjoyed your stay.

10/10 Excellent

david

Stayed 3 nights in Dec 2023

10/10 Excellent

Doug R

Liked: Staff & service
Uner construction
Stayed 1 night in Dec 2023
Response from Kash on 5 Feb 2024
Thank you for taking the time to share your experience! I am so happy you gave us a try and enjoyed your stay! We look forward to welcoming you again soon as we are almost done with renovations!

10/10 Excellent

Harold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Accessibility
Stayed 1 night in Dec 2023
Response from Kash on 5 Feb 2024
Thank you for taking the time to share your experience! We look forward to welcoming you again soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kash on 5 Feb 2024
Hello Mark, I am so happy you gave us a try and enjoyed your stay! We are looking forward to seeing you again.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff.
Stayed 1 night in Nov 2023
Response from Kash on 5 Feb 2024
On behalf of our hotel and staff, thank you for taking the time to leave a positive review. We’re especially glad you enjoyed the stay and wish to stay another night. We hope you come back soon as we strive to provide excellent service again.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to see they were updating the paint and carpet in the whole building. Looked great!
Stayed 2 nights in Nov 2023
Response from Kash on 5 Feb 2024
Thank you for taking the time to share your experience! I am so happy you gave us a try and liked our renovation project. We look forward to welcoming you again soon!

10/10 Excellent

Roxanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kash on 5 Feb 2024
Hello Roxanne, I am so happy you gave us a try and enjoyed your stay! We look forward to welcoming you again soon!

8/10 Good

Shannon

Travelled with group
Liked: Amenities
Was ok pool was cold
Stayed 1 night in Oct 2023

10/10 Excellent

Helen

Liked: Staff & service, amenities, property conditions & facilities
The rooms were clean and comfortable with nice amenities. Liked having frig, microwave, and coffee pot, all clean and working. Very good. Didn’t like waffle syrup on room phone and on carpet in front of it.
Stayed 1 night in Sep 2023

6/10 Okay

J

Stayed 1 night in Sep 2023
Response from Kash on 5 Feb 2024
Thank you for taking the time to share your experience!

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Poorly maintained
For the price, this property is not a good value. One of the ice machines was not working, requiring a long walk. It is apparently being repaired (no notice provided), and there was black mold on the bathtub caulking.
Stayed 1 night in Sep 2023

8/10 Good

Jay

Stayed 1 night in Sep 2023

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Quiet, Friendly, and Fresh Breakfast
I stayed here for one night. The staff was very friendly and helpful, the room was very clean and quiet, and the breakfast was actually really good! I highly recommend this hotel.
Stayed 1 night in Aug 2023

8/10 Good

pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was less than hour from Minneapolis. Lots of restaurants in walking distance. Pool was clean. Staff were friendly. Breakfast was good. Would stay again
Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Travelled with family
This is an older property, but it is very clean and well-maintained.
Stayed 1 night in Aug 2023

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel
Was completely satisfied with cleanliness and comfort. Desk staff was super helpful and friendly.
Stayed 1 night in Aug 2023

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel and staff.
Is a nice motel with very friendly staff. Is clean and comfortable.
Stayed 1 night in Aug 2023

4/10 Poor

Trisha

Stayed 1 night in Aug 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Place!
Very nice place, clean, friendly staff. Best of all though is that there was hot coffee in the lobby upon my arrival at 6PM!! They had me right away with that feature!!
Stayed 1 night in Jul 2023

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service from the staff
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Keller A

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Overall, this location was a hotel that I was able to stay at. The property appeared dirty and run down, as it was in the midst of what appears to be renovations. Unfortunately, we had to walk through the construction area in the main hall to reach our room, and there was a lot of exposed insulation and rooms along the way. The room was fine, however the quality of the amenities did not fit the price that we paid for our stay. The beds were very hard and uncomfortable. The vent for the bathroom was filthy, and there was not a working vent for the bathroom. Another person in our party had the room next door and it smelled strongly of mold or must, and was right by the construction area. If there was another hotel in the area, I would stay there every time ahead of this hotel, I don’t think that this property is a good representation of the Wyndham brand.
Stayed 2 nights in Jul 2023

10/10 Excellent

Carol

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very positive and attentive to my special needs regarding no fragrance. We really enjoyed our stay and I didn't get a 6 day migraine like I do at most hotels from the awful "covering" fragrances used. We had one other special request one evening, and the staff took care of it immediately and with a smile. We'll go back!
Stayed 2 nights in Jun 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff very helpful
Stayed 1 night in Jun 2023

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful.
Stayed 1 night in Jun 2023

6/10 Okay

Nelson

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Property would have been fine, but they did not inform us that the building was under construction from a flood. Placed us right next to the renovation which was quite noisy. But yet they still charged for the room like there was no construction going on. Had the informed us of the construction, we would have stayed elsewhere.
Stayed 1 night in Jun 2023

10/10 Excellent

Jose

Stayed 2 nights in Jun 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to gas station, right off the highway, so easy on and off. Quiet room's, h,
Stayed 1 night in Jun 2023

10/10 Excellent

Thomas

Stayed 1 night in Jun 2023

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Kash on 13 Jun 2023
Thank you for taking the time to share your experience! I am so happy you gave us a try and enjoyed your stay! We look forward to welcoming you again soon!

10/10 Excellent

James

Stayed 2 nights in Jun 2023
Response from Kash on 13 Jun 2023
Thank you for taking the time to share your experience! I am so happy you gave us a try and enjoyed your stay! We look forward to welcoming you again soon!

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
On the surface, it looked nice. But the Kleenex box cover with no Kleenex and no empty box, plus having to go get coffee for the in room coffee pot points to lack of paying attention when cleaning the room. The Post-It note for 4 days saying they were out of orange juice, the ice machine that had been broken for what appeared to be awhile was also not ipressive. But the bigger problem was at 4:30am the room became overwhelming with the smell of bacon, some burned. When I called the front desk, they literally said, What do you want me to do about it"? When I asked if there was upper management I could speak to, I was told, They can't do anything about it either, so no you can't talk to anyone else" Finally at 5am I had to go sleep in my car. After we left, when I filled out the 'How did we do' survey. Managements response to the extreme smell in the room was, "We cook breakfast for everyone"
Stayed 4 nights in May 2023
Response from Ash on 13 Jun 2023
Thank you for taking the time to share your experience. We will speak to the employees and look into this matter.

4/10 Poor

Jill

Travelled with family
Didnt like breakfast.
Stayed 2 nights in May 2023
Response from Kash on 13 Jun 2023
Thank you for taking the time to share your experience. We are truly sorry that you had a poor experience and do appreciate your feedback.

10/10 Excellent

Barbara J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay!
Really nice stay in North Branch. Wish I could have stayed another night.
Stayed 2 nights in May 2023
Response from Kash on 28 May 2023
On behalf of our hotel and staff, thank you for taking the time to leave a positive review. We’re especially glad you enjoyed the stay and wish to stay another night. We hope you come back soon as we strive to provide excellent service again.

8/10 Good

Kaitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Kash on 13 Jun 2023
Thank you for taking the time to share your experience! I am so happy you gave us a try and enjoyed your stay! We look forward to welcoming you again soon!

8/10 Good

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Kash on 24 May 2023
Thank you so much for your positive feedback.

10/10 Excellent

Emily

Stayed 1 night in Apr 2023
Response from Kash on 24 May 2023
Thank you so much for your positive feedback.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great but maybe we missed it but did not see evidence of recycling
Stayed 1 night in Apr 2023
Response from Kash on 24 May 2023
We are glad to hear you had a pleasant stay with us. Thank you so much for your feedback. We hope to see you again soon!