Title: M Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6126709&destination=Kutchan%2C+Hokkaido+Prefecture%2C+Japan&selected=12566405&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # M Hotel Skiers find the perfect mountain getaway with easy access to Niseko Mountain Resort Grand Hirafu, where helpful staff ensure a relaxing hotel experience ## Photo gallery for M Hotel ![Exterior - M Hotel (Kutchan)](https://images.trvl-media.com/lodging/13000000/12570000/12566500/12566405/e2d0a29e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Suite, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets - M Hotel (Kutchan)](https://images.trvl-media.com/lodging/13000000/12570000/12566500/12566405/a801fb36.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - M Hotel (Kutchan)](https://images.trvl-media.com/lodging/13000000/12570000/12566500/12566405/7f3144c1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets - M Hotel (Kutchan)](https://images.trvl-media.com/lodging/13000000/12570000/12566500/12566405/d352cd3a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - M Hotel (Kutchan)](https://images.trvl-media.com/lodging/13000000/12570000/12566500/12566405/019632e3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Niseko Mountain Resort Grand Hirafu, M Hotel offers a convenient mountain retreat. Travelers appreciate amenities like laundry facilities and free in-room WiFi. The helpful staff provides luggage storage and concierge services, enhancing the overall stay experience. ## Reviews 8.6 Excellent ## Popular amenities - Free Wi-Fi - Air-conditioning - Parking available - Laundry room ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=12566405&PinnedHotelID=12566405&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=12566405&PinnedHotelID=12566405&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=12566405&PinnedHotelID=12566405&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=12566405&PinnedHotelID=12566405&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=12566405&PinnedHotelID=12566405&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=12566405&PinnedHotelID=12566405&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=12566405&PinnedHotelID=12566405&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=12566405&PinnedHotelID=12566405&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 2 of 2 rooms ### View all photos for Standard Room, Non Smoking ![Standard Room, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/13000000/12570000/12566500/12566405/0dde2730.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Non Smoking 8.0 Very good 1 review - 185 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds OR 1 Double Bed ### View all photos for Suite, Non Smoking ![Suite, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/13000000/12570000/12566500/12566405/715c50f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Non Smoking 10.0 Exceptional 1 review - 398 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNiseko-Hotels-M-Hotel.h12566405.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNiseko-Hotels-M-Hotel.h12566405.Hotel-Information) ## About the area Kutchan is home to M Hotel. Niseko Tokyu Grand HIRAFU and Niseko Annupuri International Ski Area are worth checking out if an activity is on the agenda. Rusutsu Resort and Niseko-Shakotan-Otarukaigan Quasi-National Park are also worth visiting. Spend some time exploring the area's activities, including skiing and snowboarding. [Visit our Kutchan travel guide](https://www.expedia.co.uk/Kutchan.dx6126709) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C42.85914%2C140.70601&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ZMRDknH3pS2Lr7UjNgpKhmDtrqw=) 170-145 Aza Yamada, Kutchan, Hokkaido, 044-0081 ### What's nearby - ![Niseko Tokyu Grand HIRAFU](https://images.trvl-media.com/place/6126709/ad074996-f90f-4400-b2af-18866efdf466.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Niseko Tokyu Grand HIRAFU 1 min walk \- 0.1 miles - ![Niseko-Shakotan-Otarukaigan Quasi-National Park](https://images.trvl-media.com/place/6349128/520206a2-3184-4bff-bcc7-60b6ee256673.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Niseko-Shakotan-Otarukaigan Quasi-National Park 18 min walk \- 1.0 mile - ![Lake Toya.Toyako(Lake Toya) town is where the 34th G8 summit took place.](https://images.trvl-media.com/place/602068/153c1015-3a78-4c77-8824-47d8eafcace9.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Lake Toya 54 min drive \- 26.8 miles - Niseko Annupuri International Ski Area 15 min drive \- 7.5 miles - Niseko Hanazono Resort 15 min drive \- 5.7 miles ### Getting around - Kutchan Station 8 min drive - New Chitose Airport (CTS) 117 min drive ### Restaurants - Tamashii 1 min walk - Musu 2 min walk - Elvis Kebabs 1 min walk - Apres Bar 1 min walk - Green Farm Café 2 min walk ## About this property ### M Hotel Hotel near Niseko Tokyu Grand HIRAFU M Hotel provides laundry facilities and more. Stay connected with free in-room WiFi. Other perks include: - A free local area shuttle, self-parking (surcharge) and concierge services - A lift, a vending machine and luggage storage - A front desk safe Room features All guest rooms at M Hotel include comforts, such as air conditioning, in addition to More amenities include: - Bathrooms with showers and free toiletries - Flat-screen TVs with satellite channels - Full-sized fridge/freezers, microwaves and coffee/tea makers ## Similar properties ![Buffet](https://images.trvl-media.com/lodging/2000000/1950000/1946400/1946325/4816b378.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Niseko Village Niseko - Pet-friendly - Parking included - Free Wi-Fi - Restaurant 8.4 Very good 1,004 reviews £80 additional charges may apply 6 May - 7 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-06&endDate=2026-05-07&selected=1946325&PinnedHotelID=1946325&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/16000000/15780000/15775900/15775833/b9a065e6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Always Niseko Kutchan - Parking included - Free Wi-Fi - Restaurant - Breakfast available 8.6 Excellent 253 reviews £57 additional charges may apply 17 Apr - 18 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-18&selected=15775833&PinnedHotelID=15775833&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/38000000/37130000/37129200/37129193/53daa320.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Midtown Niseko Kutchan - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 9.0 Wonderful 253 reviews £56 additional charges may apply 1 May - 2 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-01&endDate=2026-05-02&selected=37129193&PinnedHotelID=37129193&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/59000000/58980000/58975100/58975020/781843e1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Torifito Hotel And Pod Niseko Kutchan - Free Wi-Fi - Restaurant - Breakfast available - Laundry room 9.0 Wonderful 306 reviews £47 additional charges may apply 15 Apr - 16 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=58975020&PinnedHotelID=58975020&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/102000000/101160000/101152400/101152306/247f8094.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nikko Style Niseko HANAZONO Kutchan - Parking included - Free Wi-Fi - Restaurant - Gym 9.0 Wonderful 152 reviews £72 additional charges may apply 13 Apr - 14 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-13&endDate=2026-04-14&selected=101152306&PinnedHotelID=101152306&HadPinnedHotel=true®ionId=-1&adults=2) ![Snow and ski sports](https://images.trvl-media.com/lodging/6000000/5630000/5627000/5626985/be80bd05.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Yumoto Niseko Prince Hotel Hirafutei Kutchan - Spa - Parking included - Free Wi-Fi - Restaurant 8.2 Very good 271 reviews £111 additional charges may apply 27 Apr - 28 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-27&endDate=2026-04-28&selected=5626985&PinnedHotelID=5626985&HadPinnedHotel=true®ionId=-1&adults=2) ![4 Bedroom Yotei Penthouse Residence | Living area | Flat-screen TV, heated floors](https://images.trvl-media.com/lodging/47000000/46970000/46965200/46965120/2626ad6c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Intuition Kutchan - Hot tub - Parking included - Free Wi-Fi - Restaurant 9.4 Exceptional 22 reviews £162 additional charges may apply 27 Apr - 28 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-27&endDate=2026-04-28&selected=46965120&PinnedHotelID=46965120&HadPinnedHotel=true®ionId=-1&adults=2) ![2.5 Bedroom Suite with Onsen Annupuri View, Non Smoking | View from room](https://images.trvl-media.com/lodging/97000000/97000000/96991300/96991274/a92e34ec.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MUWA NISEKO Kutchan - Breakfast included - Spa - Free Wi-Fi - Restaurant 9.6 Exceptional 84 reviews £184 additional charges may apply 1 May - 2 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-01&endDate=2026-05-02&selected=96991274&PinnedHotelID=96991274&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/36000000/35050000/35050000/35049931/b63bd499.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hinode Hills Niseko Village Niseko - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 9.4 Exceptional 34 reviews £137 additional charges may apply 7 Apr - 8 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=35049931&PinnedHotelID=35049931&HadPinnedHotel=true®ionId=-1&adults=2) ![Spa](https://images.trvl-media.com/lodging/17000000/16060000/16055000/16054927/7c49b926.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Niseko Park Hotel Kutchan - Hot tub - Breakfast included - Parking included - Free Wi-Fi 8.4 Very good 220 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-20&endDate=2026-04-21&selected=16054927&PinnedHotelID=16054927&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-20&endDate=2026-04-21&selected=12566405&PinnedHotelID=12566405&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=12566405,1946325,15775833,37129193,58975020) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle (surcharge) - Free area shuttle - Ski shuttle nearby - Parking on site (JPY 3,000 per night) - Limited on-site self parking ### Things to do - Ski storage ### Family friendly - Free area shuttle - In-room full-sized refrigerator/freezer - In-room microwave - Laundry facilities ### Conveniences - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Housekeeping (limited availability) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Slippers - Towels provided ### Entertainment - Flat-screen TV with satellite channels ### Food and drink - Coffee/tea maker - Full-sized refrigerator/freezer - Microwave ### More - Air conditioning - Desk - Iron/ironing board on request ## Policies ### Check-in Check-in time starts at 3 PM Minimum check-in age - 18 ### Check-out Check-out before 10 AM ### Special check-in instructions Front desk staffed during limited hours Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking. - An effective city/local tax rate of 3.00 per cent will be charged We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: JPY 35000 per vehicle (one way) - Self-parking fee: JPY 3000 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file ### Property is also known as M Hotel Kutchan M Kutchan M Hotel Hotel M Hotel Kutchan M Hotel Hotel Kutchan ## Frequently asked questions ### Is M Hotel pet-friendly? ### How much is parking at M Hotel? ### What time is check-in at M Hotel? ### What time is check-out at M Hotel? ### Does M Hotel provide a shuttle to the airport? ### Where is M Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## M Hotel Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 9.6 Location ### 8.8 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 32 8 - Good 14 6 - Okay 8 4 - Poor 1 2 - Terrible 2 ## Reviews Verified ### 6/10 Okay #### Julie 8 Mar 2026 Liked: Staff & service, amenities, property conditions & facilities Great location, easy walk to nearby restaurants, shuttle buses and supermarket. Average breakfast. Room only cleaned once in our 11 night stay and bin emptied on one other occasion. We had the same sheets for all 11 nights which I've never experienced at a hotel ever! The staff were always friendly and knowledgeable. Great to have them pick us up and drop us off to the Welcome Centre for the bus to Sapporo Airport. ##### Julie Stayed 11 nights in Feb 2026 Verified ### 10/10 Excellent #### Naronksak 27 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location ##### Naronksak Stayed 2 nights in Jan 2025 Verified ### 10/10 Excellent #### Verified traveller 26 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort amazing hot breakfast. helpful front desk ##### Verified traveller Stayed 3 nights in Dec 2024 Verified ### 10/10 Excellent #### Amanda 21 Jan 2026 Liked: Amenities, property conditions & facilities Great stay just thought could have been better with replacing towels and cleaning room. Didnt have room cleaned and had to ask for tkwels ##### Amanda Stayed 6 nights in Dec 2025 Verified ### 8/10 Good #### Ziv 5 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice basic hotel, friendly staff Great location, lots of bars and restaurants, close to the bus. The hotel is very basic which was fine for the price we paid. Nice simple worm breakfast that never changes. Staff are all foreigners very friendly and knowledgeable. On the first day we had many questions and Jess was very patient and helpful with a big smile. ##### Ziv Stayed 5 nights in Feb 2024 Verified ### 10/10 Excellent #### Shin Fung 23 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Green Line of the Hirafu Shuttle Bus stops right outside the Hotel, and makes for an extremely convenient way to travel to the Hirafu Mountain Centre with all your ski equipment in tow. A 5-10mins level ground walk to Aya Niseko ski resort provides another choice for skiing. Breakfast is from 715-915am, with enough items to select for 2-3 days. ##### Shin Fung Stayed 3 nights in Jan 2024 Verified ### 8/10 Good #### Laura 3 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Right in the action - for better or worse The M Hotel is right in the heart of Grand Hirafu. This is great if you want to party into the wee hours, walk to the resort, or dine at food trucks. This is not great if you want to sleep. Freddie's bar is two doors down and you can hear the bumping music and yelling patrons until from about 11pm - 1:30 am. Then, from 1:30-4am you hear wasted people hooting & hollering, falling, and even sledding down the icy & snowy street. We embraced the noise during this part of our trip, but just a heads up for future travelers. The breakfast is a western buffet with made to order eggs - which is a nice touch. ##### Laura Stayed 2 nights in Jan 2025 Verified ### 10/10 Excellent #### Hailin 24 Feb 2026 Excellent location and very friendly staff! Highly recommended! ##### Hailin Stayed 6 nights in Feb 2026 Verified ### 10/10 Excellent #### Brian 22 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Great location. Excellent staff, special mention for Keith and Sam who went above and beyond. ##### Brian Stayed 5 nights in Feb 2026 Verified ### 10/10 Excellent #### Phuoc 31 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Room had a solid view of the mountain and a 10min walk to Grand Hirafu Base and a 2 min walk to the buses! ##### Phuoc Stayed 2 nights in Jan 2026 Verified ### 8/10 Good #### Matthew 23 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Decent breakfast, helpful staff and nice to have shuttle transfers. Note that rooms are not serviced during the stay. ##### Matthew Stayed 5 nights in Feb 2026 Verified ### 10/10 Excellent #### E 15 Dec 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice comfy hotel close to ski areas. Friendly staff who are very attentive to our needs. Good facilities and breakfast. ##### E Stayed 3 nights in Dec 2017 Verified ### 10/10 Excellent #### Jack 15 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Helpful to pick up and drop offs ##### Jack Stayed 10 nights in Feb 2024 Verified ### 10/10 Excellent #### marcos 8 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities 👍 ##### marcos Stayed 5 nights in Mar 2025 Verified ### 6/10 Okay #### Juver 27 Jan 2024 #### Over-priced Don't expect too much! Most of the staff are under working holiday visa ##### Juver Stayed 2 nights in Jan 2024 Verified ### 4/10 Poor #### Mark 20 Jan 2024 Disliked: Cleanliness, staff & service Room was dirty with hair and dust under beds. Limited towel and bedding service. No milk or tea bags in room. Staff were unfriendly and unhelpful. Cooked breakfast everyday was cold and staff paid no attention to refilling coffee or replenishing food that had run out. Would not recommend ##### Mark Stayed 11 nights in Jan 2024 Verified ### 10/10 Excellent #### Verified traveller 26 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 5/5 stay My stay at the M hotel was amazing! It’s so convenient and close to the town. They will pick you up and drop you off at the welcome center so that you don’t have to walk with all of your luggage. They also have free breakfast! ##### Verified traveller Stayed 4 nights in Feb 2020 Verified ### 10/10 Excellent #### Traci 15 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great hotel in convenient location. The Hirafu shuttle, which takes you up to the gondola, stops right down the street from this hotel. The breakfast is pretty great considering that it’s free with your stay. The hotel staff seems entirely from Australia, so they all speak English. ##### Traci Stayed 4 nights in Feb 2020 Verified ### 10/10 Excellent #### Chris 12 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Niseko Stay Loved our room - spacious by Japanese standards. Excellent location to the slopes and food options. Service very good. ##### Chris Stayed 5 nights in Feb 2020 Verified ### 8/10 Good #### Verified traveller 3 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good location, v clean, comfortable, v helpful staff. Only issue I had was the hot water supply in the shower was a little unstable ##### Verified traveller Stayed 3 nights in Jan 2020 Verified ### 2/10 Terrible #### john 7 Jan 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 'M'hotel where 'M' stands for mediocre. Without fear of contradiction i can categorically state that this hotel plumbs new depths in terms of customer service. The hotel's glossy promotional material fails to mention the fact that housekeeping services are only available every 3 days, moreover, the bathroom amenities normally found is Japanese hotels were conspicuously absent. On arrival at the hotel on Friday 3rd January I was asked to allow my debit card to be photocopied, when i questioned this I was informed that it is the hotel's policy to cover against damage or loss from the room. On Monday morning 6th January and prior to checking out of the hotel I received a notification from my bank in Singapore that some low-life in Australia had used my debit card details to make a purchase via Paypal, coincidence? When I raised the issue with the Australian receptionist he became quite agitated and defensive, you can draw your own conclusions. ##### john Stayed 3 nights in Jan 2020 Verified ### 6/10 Okay #### Verified traveller 1 Jan 2020 Disliked: Amenities, property conditions & facilities Pillows and bed were uncomfortable for $400/night in a small room like this. Hardly any amenities given as compared to a japanese hotel. ##### Verified traveller Stayed 5 nights in Dec 2019 Verified ### 10/10 Excellent #### Verified traveller 29 Mar 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was very friendly. Breakfast was great with okay variety of menu etc. We had rented out skies, boots and poles and on the last day we were able to just leave the rental goods to the hotel securely and just leave the hotel as the staff managed to handle the return when a guy from the rental company picked up those goods. ##### Verified traveller Stayed 2 nights in Mar 2019 Verified ### 10/10 Excellent #### Verified traveller 11 Mar 2019 Liked: Cleanliness, staff & service, property conditions & facilities good location. Not too far From food and mini mart. Definitely maybe five minutes walk to rental shop ##### Verified traveller Stayed 3 nights in Mar 2019 Verified ### 8/10 Good #### Verified traveller 3 Mar 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very pleasant stay. Staff were very friendly and helpful especially Stella. Daily breakfast was sufficient to fuel up for the ski slopes! Nice and queit in the heart if Hirafu... short 10-12 min walk to Grabd Hirafu ##### Verified traveller Stayed 6 nights in Feb 2019 ### Expedia's Latest Trends ### Hotels > - [The Hiramatsu Hotels & Resorts Ginoza](https://www.expedia.co.uk/Okinawa-Hotels-THE-HIRAMATSU-HOTELS-RESORTS-GINOZA.h32897372.Hotel-Information) > - [ANA InterContinental Beppu Resort & Spa by IHG](https://www.expedia.co.uk/Oita-Hotels-ANA-InterContinental-Beppu-Resort-Spa.h32854529.Hotel-Information) > - [Shirahama Coganoi Resort&Spa](https://www.expedia.co.uk/Tanabe-Hotels-Shirahama-Coganoi-ResortSpa.h15860941.Hotel-Information) > - [Fujisan Onsen Bessho SASA](https://www.expedia.co.uk/Kofu-Hotels-Fujisan-Onsen-Bessho-SASA.h14626817.Hotel-Information) > - [La Vista Fuji Kawaguchiko](https://www.expedia.co.uk/Kofu-Hotels-La-Vista-Fuji-Kawaguchiko.h15976788.Hotel-Information) > - [Fufu Kawaguchiko](https://www.expedia.co.uk/Kofu-Hotels-FUFU-KAWAGUCHIKO.h33760212.Hotel-Information) > - [Highland Resort Hotel & Spa](https://www.expedia.co.uk/Kofu-Hotels-Highland-Resort-Hotel-Spa.h990130.Hotel-Information) > - [HOTEL MYSTAYS Fuji Onsen Resort](https://www.expedia.co.uk/Kofu-Hotels-HOTEL-MYSTAYS-Fuji-Onsen-Resort.h16114229.Hotel-Information) > - [Jujiya Hotel](https://www.expedia.co.uk/Hakodate-Hotels-Jujiya-Hotel.h39768357.Hotel-Information) > - [Sado Ryotsu Shiizaki Onsen](https://www.expedia.co.uk/Sado-Hotels-SADO-RYOTSU-SHIIZAKI-ONSEN-SUNSETLAKE-THE-HOTEL-AOKIYA.h23365964.Hotel-Information) > - [Rusutsu Resort Hotel & Convention](https://www.expedia.co.uk/Niseko-Hotels-Rusutsu-Resort-Hotel-Convention.h3948188.Hotel-Information) > - [Wakakusa no Yado Maruei Ryokan](https://www.expedia.co.uk/Kofu-Hotels-Wakakusa-No-Yado-Maruei-Ryokan.h6136631.Hotel-Information) > - [Fuji Onsenji Yumedono](https://www.expedia.co.uk/Kofu-Hotels-Fuji-Onsenji-Yumedono.h9635420.Hotel-Information) > - [Wakoshi Tobu Hotel](https://www.expedia.co.uk/Saitama-Hotels-Wakoshi-Tobu-Hotel.h40135307.Hotel-Information) > - [aduminoyu onyado nonomatsumoto](https://www.expedia.co.uk/Matsumoto-Hotels-Aduminoyu-Onyado-Nonomatsumoto.h87802389.Hotel-Information) > - [Ohnoso](https://www.expedia.co.uk/Onjuku-Hotels-Ohnoso.h98506481.Hotel-Information) > - [Grand Mercure Okinawa Cape Zanpa Resort](https://www.expedia.co.uk/Okinawa-Hotels-Royal-Hotel-OKINAWA-ZANPAMISAKI.h5963317.Hotel-Information) > - [Fuji View Hotel](https://www.expedia.co.uk/Kofu-Hotels-Fuji-View-Hotel.h2333483.Hotel-Information) > - [HOSHINOYA Okinawa](https://www.expedia.co.uk/Okinawa-Hotels-HOSHINOYA-Okinawa.h40226148.Hotel-Information) > - [Kouchiso](https://www.expedia.co.uk/Kofu-Hotels-Kochiso.h48875159.Hotel-Information) > - [Tougenkyo-iya Mountain Village](https://www.expedia.co.uk/Miyoshi-Hotels-Tougenkyo-Iya-Mountain-Village.h18363841.Hotel-Information) > - [Forest Villa Huis Ten Bosch](https://www.expedia.co.uk/Sasebo-Hotels-Huis-Ten-Bosch-Forest-Villa.h11900097.Hotel-Information) > - [Shirahamakan](https://www.expedia.co.uk/Tanabe-Hotels-Shirahamakan.h4251148.Hotel-Information) > - [Glamday Style Hotel & Resort Okinawa Yomitan](https://www.expedia.co.uk/Okinawa-Hotels-GLAMDAY-STYLE-HOTELRESORT-OKINAWA-YOMITAN.h33352505.Hotel-Information) > - [edit x seven FUJI GOTEMBA](https://www.expedia.co.uk/Gotemba-Hotels-FAV-LUX-FUJI-GOTEMBA.h112914944.Hotel-Information) > - [Fuminaya](https://www.expedia.co.uk/Higashiizu-Hotels-Fuminaya.h101136013.Hotel-Information) > - [Asakusasannsou](https://www.expedia.co.uk/Uonuma-Hotels-Asakusasannsou.h94758363.Hotel-Information) > - [Kanatanosato](https://www.expedia.co.uk/Wakayama-Hotels-Kanatanosato.h107541516.Hotel-Information) ---