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Reviews of Best Western Niantic - New London/Mystic Area

2.5 out of 5
Best Western Niantic - New London/Mystic Area
265 Flanders Road, Niantic, CT

Reviews

4.6
Rating 10 - Excellent. 21 out of 322 reviews" "
Rating 8 - Good. 49 out of 322 reviews" "
Rating 6 - Okay. 71 out of 322 reviews" "
Rating 4 - Poor. 55 out of 322 reviews" "
Rating 2 - Terrible. 126 out of 322 reviews" "

4.6/10

Cleanliness

6.0/10

Staff & service

3.8/10

Amenities

4.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Not to far from casino easy to reach and get on and off the main hiway
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place should be condemned. Not sure how they can get away with keeping a place like this open but any place that has a hand written sign no refunds after entering the room should frighten anyone.
Stayed 1 night in Jul 2019

10/10 Excellent

Cleuza

Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep driving don’t stop to stay here
It wasn’t even a stay. We went into the room looked around, looked at each other and decided to leave. The hallway smelled of weed, the ice machine in the hallway looked like there was mold on it. The toilet was running when we came into the room and when we put up the seat the bowl was dirty. We tried to get the water from running but nothing worked. There was water squirting out of the toilet bowl which left water all over the floor. Just those things alone turned me off from wanting to stay there. don’t think is would have been able to lay in the bed and be comfortable. Went to check out and was offered another room but felt like the rooms would probably look and feel the same. Left and kept on driving.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room could of been cleaner. Had a smoking room with no ashtrays.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

Terrell

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Filthy. Scary people living there on the first floor. No tissues in the room. Stains on the comforters. Pool not open.
Stayed 2 nights in Oct 2019

2/10 Terrible

Tanya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Motel was not good at all
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Amenities, property conditions & facilities
The property smelled funny and be bed is hard as a rock.. Check-in was wick and easy but the motel was expensive for what we got. I have to stop going to motels.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property shouldn't be listed. Expect a full refund
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Property was filthy, rooms need reparations and bed bugs in room,
Stayed 1 night in Oct 2019

6/10 Okay

Jane

Resonable motel
Ok for price. Needs updating.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No working vending machines no coffee and my husband saw cockroaches in the morning when he got up didn’t take shower because the ceiling above tub not tub was not secure not very nice
Stayed 1 night in Oct 2019

8/10 Good

Jennifer

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Very old motel with older carpets and furniture Hall smells of smoke even on nonsmoking Floor and no elevator available
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
This motel is old. It needs alot of repair. The rooms were clean and the staff is great. Heard they are building new in December and we will definitely be back to see the progress. For a cheap room its great.
Stayed 1 night in Sep 2019

2/10 Terrible

Jenna, Rhode Island

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were bugs in our room soon arrival..the WiFi was terrible...the shower head only allowed water to trickle out. Toilet was disgusting. We would never stay here again or recommend it.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only for one night
It could of been cleaner and the ice machine on the 2flr was disgusting and nasty the board of health need to pay a visit
Stayed 1 night in Sep 2019

6/10 Okay

Deanna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean and economical, but...
This hotel appears to be partially closed with the first floor appearing unused with some sliders into rooms open. The room was clean and the staff was pleasant. The outdoor pool was pristine and wonderful. Rooms are hard to get to; up stairs and down long hallways. Asked for an easily accessible room!
Stayed 1 night in Sep 2019

4/10 Poor

M Elisabeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFUL! DEPLORABLE! UNCLEAN!
Room had not been vacuumed before my arrival; there were papers and NAIL CLIPPINGS on the floor!. Only one hanger in closet. NO washcloth. And it took several hours to get these deficiencies rectified. I have stayed here in the past and found it satisfactory. But it is woefully inadequate now. DO NOT STAY HERE!
Stayed 2 nights in Sep 2019

8/10 Good

On

Motel need renovation Some of the stuff need to be fix like the light switches, smell I'm the room, lock for the screen door and also new pillows and sheets
Stayed 2 nights in Sep 2019

2/10 Terrible

Kim

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldn't spend the night here because the room was so filthy. Wet and sticky surfaces, beer bottle caps lying around, dirty bathtub. Also, the room had a small balcony that connected with other rooms, and there wasn't a real lock on the balcony door. It was too dirty to stay there. The property is rundown too, with overgrown plants, abandoned restaurant, dirty lobby, and lots of vandalism in common spaces. Expedia, you should not represent this property.
Stayed 1 night in Sep 2019

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
it was cheap
I am 5-9 and the shower head came up to my chin. The toilet would run for 20sec, stop for 20sec all night. I think the bedspread was previously in a smoking room, aroom and moved to my nonsmoking room.
Stayed 1 night in Sep 2019

10/10 Excellent

Ting

Stayed 1 night in Aug 2019

2/10 Terrible

shannon

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

2/10 Terrible

Charlie, Florida

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trash the property was disgusting Dirty sheets ,filthy bathroom
Stayed 1 night in Aug 2019

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible! Believe everything you read here on the reviews
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

2/10 Terrible

RICHARD, OXFORD CT.

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
THIS PLACE WAS FILTHY!!! NOT FIT TO STAY IN.THERE WAS A SMELL THROUGHOUT THE MOTEL. ROOM KEYS DID NOT WORK.THE ROOM WAS A ZERO OUT OF 10
Stayed 1 night in Aug 2019

2/10 Terrible

SL

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and smelled bad. Sticky floor, and bugs in the bathroom. We didn’t stay longer than five minutes. The front desk said Expedia would refund us and they didn’t. Extremely unsatisfied.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

6/10 Okay

Alicia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Aug 2019

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no coffee maker. The microwave did not work, as well as the ice machine. The mini refrigerator did not stay closed unless you put something in front of it. Tub was dirty and mold on the shower curtain.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The price was good and the sheets and towels were clean, which is what matters most. But both the interior and exterior were in bad shape. Peeling paint and overgrown grass and huge weeds outside. Wallpaper peeling off the wall in my room, dark brown ring in the toilet at the top of the water line. I won’t stay there again.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room they gave me was dirty and molded. The bathroom toilet was filthy like never clean it
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

6/10 Okay

Kathleen

Stayed 1 night in Aug 2019

2/10 Terrible

Kent, Scranton PA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a non smoking room as advertised. When I went to check out at 7:30am the next morning the attendant was sound asleep on the couch in the lobby and did not check me out so I left the key cards on the desk.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Older motel OK, needs regular ground maintenance
Rooms were quiet, slept well the nights we were there. There was a very active bees nest in the building's wall right next to the entrance/exit door for our building. the grounds need upkeep, just general maintenance would help as there was trash on the ground. Rooms were dated but comfortable. While we got clean towels, the trash was not removed daily. Seems to be people living there as there were persons going in and out of the rooms sliding glass doors on the bottom floor. First thought they might be dealing drugs out of the rooms.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2019

4/10 Poor

Pam&Bill, Stephentown NY

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We had a 3 night stay. They never came to freshen up the room at all. Never removed garbage. The hallways were hot and smelled. The pool water smelled like the hallways. The toilet ran all night. The shower was for someone under 5 foot tall. I am 5'6" and had to bend over to wash my hair. The bed was sleeping on a boxspring with a mattress pad on it. Very hard. Only 3 pillows for a king size bed. The walls need to be washed. I dont normally write reviews as you get what you pay for but i didnt even get that. On the positive note the floors were clean and the sheetd were clean.
Stayed 3 nights in Aug 2019