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"The entire staff (front desk, restaurant, housekeeping) were aware that we were there for my partner to rest and recover from a light stroke after released from the local hospital. It was my birthday during our stay, and front desk sent up a plate of Nanaimo bars for my bday; the kitchen knew he wasn't eating and made special effort to send up scrambled egg and ice cream for breakfast his first day; housekeeping asked me each day when he would be out for return testing at hospital and cleaned our room while he was gone so she wouldn't disturb his napping. I was stunned by such kind, thoughtful personal attention we received. My partner was able to sleep throughout the day and enjoyed the gorgeous harbor view, watching the seaplanes, water taxis and yachts come and go whenever he awoke. This was a medical emergency/resort recovery experience, and we are deeply grateful for the caring service we received. "

"Great spot. Was travelling alone for work. It was so safe "

"Very good and very comfortable. The only thing is no pool for kids but it was a clean place."

"Good stay"

"The front desk staff provided exceptional service. We reached earlier than our check in time, but we were allowed to our room. The young lady at the breakfast place, was very helpful too. Highly recommend this establishment."

"Great place "

"New hotel in the center of Nanaimo’s historic downtown, the room was well appointed and clean offering a quiet night of sleep. "

"Perfect for a family vacation. Being on the lake was wonderful and complimentary kayak and life jacket rental. The breakfast is simple and good to start the day (muffins,crossiants, boiled eggs, waffle machine and mixed fruits). The beds are very soft. Coffee machine in the room. Can request for level 1, the balcony walks out to the garden and lake. Parking is very convenient ($10 if you book through 3rd party). "