Exterior
Check availability

Reviews of TWA Hotel at JFK Airport

4 out of 5
TWA Hotel at JFK Airport
One Idlewild Drive, JFK International Airport, Jamaica, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 318 out of 717 reviews" "
Rating 8 - Good. 192 out of 717 reviews" "
Rating 6 - Okay. 87 out of 717 reviews" "
Rating 4 - Poor. 62 out of 717 reviews" "
Rating 2 - Terrible. 58 out of 717 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was 1 floor above ground level right next to a Terminal entrance. Car horns all night long along with Police Sirens and the Police yelling at the driver's of the cars picking up or dropping off at the terminal. Absolutely no sleep. For the money charged for 1 night's stay, Absolutely worthless.
Stayed 1 night in Mar 2022

10/10 Excellent

DIANA, Albany

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean and super convenient/
Stayed 1 night in Jan 2022

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Not worth the money/watch for double charges
On the surface an ok hotel with a different kind theme. We booked a room with a view and paid extra money for it, our view was a brick building and a cisco truck. After mentioning it to staff all we received was argument and aggravation with no solution offered. So don’t spend any extra money booking a view. The fun did not stop after our stay as we learn the Hotel charged us again for an already paid room, curious enough it was a les expensive rate than I paid Hotels.com but you win some you lose some. The food is terrible for the money at the hotel resteraunt so skip that if you can. I have been using hotels.com for years to book rooms on business and personal trips and this is the only bad experience I have had with billing issues or getting what I paid for so this is the first time I have felt I needed to leave a bad review to warn others.
The more expensive view....
Stayed 1 night in Dec 2021

10/10 Excellent

vonetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Dec 2021

10/10 Excellent

Joseph

Stayed 1 night in Dec 2021

8/10 Good

Paulette

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Cool 60s décor with easy access to JFK airport and parking. Comfortable beds but could use better reading lights. If you get a room with a view it's fabulous but lower level rooms can look out onto cement walls and traffic.
Stayed 1 night in Dec 2021

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and all very new! Room was clean and a perfect size. Check in and check so easy Great food and drink options in the hotel so no need to venture into airport terminal, Roof top pool area is a bonus
Stayed 1 night in Dec 2021

10/10 Excellent

Adelina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. Beautiful inside in contrast to the drab JFK airport. The front desk could be a bit more efficient in checking us in, but outside of that it’s a definite place to stay when you need an overnight.
Stayed 1 night in Nov 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

mark

Travelled with family
Disliked: Staff & service, property conditions & facilities
lost power for two hours without warning or compensation. Telephone did not work the entire stay tried to call and email before arrival and no one answered the phone nor responded to email
Stayed 3 nights in Nov 2021

10/10 Excellent

becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really fun hotel in JFK airport. No noise from the air traffic. Interesting architecture.
Stayed 1 night in Nov 2021

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Gennadiy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Jun 2021

2/10 Terrible

James

Business traveller
Disliked: Staff & service
I booked an overnight stay here 3 month ago to easy my AM overseas flight. Due to covid issues, my flight was canceled and I didn’t need the room. They refused to refund me, even though I wasn’t even in the country. I tried through Orbitz as well as direct contact and was told my room is non refundable. Zero compassion for Covid hardships, and would rather just take a persons money. I planned on using this hotel a lot in the future and would have spent a lot more but they’re a bunch of crooks and I’ll never return.
Stayed 1 night in Oct 2021

8/10 Good

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun place but eat somewhere else.
The hotel was a fun experience. Staff working food court and quality of food needs a little help.
Stayed 1 night in Oct 2021

4/10 Poor

Steven

Stayed 1 night in Oct 2021

8/10 Good

JAMES

Stayed 1 night in Oct 2021

2/10 Terrible

William

Disliked: Staff & service
No room, no refund
I made this booking on Hotels.com. I showed up and there were no rooms available. I have been fighting for a refund for months.
Stayed 1 night in May 2021

2/10 Terrible

Debborah

Stayed 1 night in Oct 2021

10/10 Excellent

Barbara

Liked: Staff & service, amenities, property conditions & facilities
Retired Jetblue flight attendant __ so it was a lot of fun. Used hotel
Stayed 1 night in Oct 2021

4/10 Poor

Lloyd

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The retro 1960s "kitsch" is fun, and I am a big fan of TWA.....but it is very expensive for what is provided. To start, no automatic doors at entrances.....making it difficult for travelers with large pieces of luggage. Our room had a TV mounted to the side wall so that to exit my side of the bed required repositioning the TV and contorting myself on strange ways. Lighting in our guest room was poor. They are also clearly understaffed ( but I guess that is par for the course these days. This will be a great place to stay on e all the kinks are ironed out
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interactive Museum
Make sure to visit all parts of the hotel. Nuggets in every corner. Please close the shades unless your an exhibitionist!
Stayed 2 nights in Oct 2021

6/10 Okay

Mark

Convenience of being at airport far outweighed by the barely existing amenities: Limited food choices, over-priced and limited wine choices, non-existant breakfast, corners cut at every opportunity from quality of rugs to lack of closet space to barely useable in-room desk, safe, and almost non-existant seating…. and the list could go on.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The lobby and historical background
Stayed 1 night in Oct 2021

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was convenient
Stayed 1 night in Sep 2021

4/10 Poor

Rachel

Stayed 1 night in Jun 2021

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, room comfort
Walk down memory lane!
The atmosphere was great. Couches and carpets could use cleaning in bar area.
Stayed 1 night in Sep 2021

8/10 Good

Marcus

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Beautiful themed experience!
The hotel took my breath away and exceeded my expectations. I understand that they're still working out some glitches, so upon my return trip, I'd like to have AC in the Connie, healthier food options, and more drawer space (under the room desk perhaps) for long term guests (we visited for 4 days).
Stayed 3 nights in Aug 2021

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Bella

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointed
Room did not have coffee maker and refrigerator, no place to store clothes and hand towels and bath mat were not provided, when we call and request towels, they did not bring until we called again and they brought another set of bath towels and not what we asked for after 1 hour from initial call
Stayed 1 night in Sep 2021

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alot to see.
Stayed 1 night in Aug 2021

8/10 Good

Roy

Stayed 1 night in Aug 2021

10/10 Excellent

EBELINE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Sep 2021

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Absolutely one of the best Hotel visits I've had in many years. If you are into mid-century architecture and era or an aviation geek...this is the right spot for you!
Stayed 1 night in Aug 2021

6/10 Okay

Heather

Stayed 1 night in Aug 2021

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Awesome!!
This was the coolest hotel! I wish we had longer than a night. It was very retro, the atmosphere was great and we had a great time exploring!
Stayed 1 night in Aug 2021

2/10 Terrible

Rosario

Travelled with family
Disliked: Staff & service
.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointing.
How disappointing in such an architectural treasure. The hotel is difficult to reach on foot (I walked through a parking garage). The front desk is not obvious. The public space had filthy, stained carpets. The bedrooms are small but comfortable, but no coffee machines and no refrigerators. Although food can be purchased in the 'food court', there is no restaurant and thus no breakfast.
Stayed 1 night in Aug 2021

4/10 Poor

Bill

Travelled with group
Disliked: Staff & service, room comfort
Complenty Disappointing
Very inconvenient to get too if you fly in to JFK. Roon was the smallest I have ever stayed in. Size of my clothes closet at home. Oh and theroom did not have a closet. Way too many steps and no elevators conveniently located. Absolutely the worst hotel experience ever.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Property is a beautiful time capsule to 1960s and very fun lobby and fixtures. Great pool on roof. I got no sleep. An irregular stobe light (probably connected to a fire alarm system) went off intermitently and made it impossible to sleep more than a few minutes at a time.
Stayed 1 night in Aug 2021

6/10 Okay

Justin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Dirty Room
Room wasn’t clean
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The entire stay was great. The room was really cool and the access to the terminal the next morning was awesome. The only negative part was the food court employees weren’t very on top of their job.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The music was too loud, and the floors and carpeting were very dirty. Liked the room though.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall happy but would have liked room service since uber eats experience was awful and took ages to get. When you are a tired traveler in transit, room service is so nice to have.
Stayed 1 night in Aug 2021

2/10 Terrible

Kenneth

Stayed 1 night in Aug 2021

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Unique in that it was a classically designed, space-aged terminal when if was completed in 1962 and it’s been exquisitely repurposed.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
This property could be great, the worse element was your entrance. Please help yourselves and change that dirty red carpet. put red something else. It is so dirty that we almost turned back. It does not cost that much to remove that carpet and replace or put some other red flooring. hundreds of reviews have expressed the same disdain, come on guys !!!
Stayed 1 night in Aug 2021