Ratings based on 139 Verified Reviews

3.8 out of 5
81% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Canada

Nice hotel close to everything

Posted 30-Jun-2017
Pros: Nice and quiet area, yet close to everything.
Cons: Basement rooms, if they are quiet, should have discounted rates.
The hotel is typical New Town architecture in a quiet area, yet only a 10 minute walk from downtown. The hotel is in a nice building, but my room was in the 'basement'. Although it had a fairly large window, it was located next to the boiler room (humming noise) and below the hotel kitchen... I could hear steps in the evening and early in the morning - not ideal when you are on vacation! I asked to be moved but they were fully booked. That was not my idea of spending a week in Edinburgh. A 3-star hotel should not have rooms in the basement, and certainly not next to the boiler and below the kitchen. I would go back only if I can get a room above the ground floor. Staff was friendly though and the location great.
Comment from Hotel Management
11-Jul-2017 by Hotel manager. , Hotel Management
Dear Patricia, Thank you for your slightly varied feedback. All our rooms are priced very competitive for the city centre of Edinburgh. I am slightly confused with the feedback regarding your room being next to the boiler room? The boiler is located in a different part of the hotel, which is not near the room you were in. I can only apologise that you heard some noise during your stay. If we know in advance that you require a room on a certain floor we can certainly accommodate this where possible. I am glad that you found our staff to be friendly. We are always here to help and assist with whatever you require. Regards,
5 out of 5
Recommended
for Couples
by A verified traveller from Malton

Great hotel

Posted 26-Apr-2017
Pros: Lovely location on a quiet street a short walk from Princes Street. Lovely building and clean room. Helpful and friendly staff.
Cons: Maybe some of the decor could be updated but nothing major.
Location: Close to some lovely cafes and restaurants. Shopping on Princes Street is about a 10 min walk away.
Lovely period building with lots of original features. Friendly helpful staff. The room had all the facilities you would expect and was very clean.
4 out of 5
by brenda

Nice hotel in good area

Posted 23-Apr-2017 on Hotels
Lovely bedroom and nice breakfast
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Apr-2017
Good location, clean, good service, comfortable
4 out of 5
Recommended
for Everyone
by A verified traveller from newcastle ontario

nice hotel close to princess street, shopping

Posted 21-Mar-2017
Pros: staff were great, help with directions to find restaurants etc and rooms was clean
Cons: I would only correct one thing The kettle in the room was not the normal kettle to operate this was not explained to me
Location: location was great fairly close to main attrations.
ths is a great hotel, it looks like you ae in scotland not USA, staff were polite helpful. we dropped off the luggage & when touring around edinburgh. when we returned our luggage was in our room
5 out of 5
by Carolyn

This traveller left a rating score only Posted 20-Mar-2017 on Hotels
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 19-Mar-2017 on Hotels
4 out of 5
by Karen

Friendly

Posted 27-Feb-2017 on Hotels
Very friendly helpfu staff and a god night sleep. Did the job
4 out of 5
Recommended
for Everyone
by A verified traveller from Newcastle

Good value central Edinburgh hotel

Posted 26-Nov-2016
Helpful staff and small but functional rooms with small en-suite. Decent breakfast. Unfortunately, as it's rather an old building, the pipes clang noisily when other guests run water/flush their toilet. Overall, good value for the central location.
Comment from Hotel Management
21-Jan-2017 by Hotel Manager, Hotel Management
Thank you for your review on your stay with us. I am pleased to hear your overall stay with us was enjoyable, and we do hope to welcome you back in the near future.
5 out of 5
by A verified traveller

Lovely hotel, definitely would stay again.

Posted 19-Nov-2016 on Hotels
This is the second time we've stayed at this hotel and this time was for a family emergency and we booked the day before and we were still able to get a room, even though this time we stayed in a smaller room, it was still very spacious and lovely. (But unfortunately the lighting wasn't great in the room due to one window) but it was still lovely! It's in a nice area and easy to get onto Princes Street. All of the staff are really lovely and helpful. Everything is clean and tidy.