Lodges in New Forest District

"Upon entering, the room smelt strongly of mould and damp. There was mould all over the bedroom window and the smell also came from the bathroom. The bathroom door latch didn't work, so the door didn't stay closed. The bathroom extractor fan is caked with dust, the bath looks like it hadn't been cleaned, the panel looks incomplete and the grouting is mouldy in the shower. The bedroom had a radio, which was also caked in dust. I have a severe allergy to dust, which immediately caused a skin flare up. On top of all of the above, the travel cot provided was filthy on the net sides with loads of stains and yellow in colour. The room is a hazard to health. We opened the bedroom window for an hour and the smell did not budge, because it was never going to with the mould issue. Reception suggested air freshener, which is ridiculous as it would only mask the smell temporarily. I am also allergic to lots of chemicals in air fresheners. We were provided a clean cot after we informed the lack of cleanliness of the one provided. The mattress on the roll out bed was so flat, it was uncomfortable for our daughter. We are extremely disappointed with the state of the room and wasted money in fuel travelling to the hotel we didn't end up staying at. We had to pay more to stay elsewhere at such short notice. I sent feedback the next day by email with photos. No response and it's 3 days later I've put this review on."

"Great staff. Nice cocktail happy hour and a good breakfast in the morning. Thanks for a lovely stay."

"A lot of updating was evidently in progress which we were warned about in advance, but we were not disturbed at all as it was a weekend. The room was very spacious and comfy with a huge comfy bed. Staff were lovely. The main building and grounds were gorgeous. Our only niggle was lack of enough milk in the room (we love lots of tea and coffee), and one of the sachets of milk was off, as it turned lumpy in the tea). We didn't complain as only there for one night."

"This was our third stay , we had a great time as always"

"Hotel room was very nice and nice and friendly staff. The only downside was the breakfast was quite small and a few items missing off the plate but otherwise will be returning."

"Lovely hotel"

"The staff are extremely helpful and welcoming. Food was excellent and our room was perfect."

"Breakfast was plentiful, varied and great quality. Staff were friendly and ingormstive"

"The superior double room was clean, the bathroom was ok but the bath is small. The building is tired and in need of renovation. We used the spa and had a massage which was excellent. Breakfast was good."