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Reviews of Natural Bridge Hotel, Trademark Collection by Wyndham

3 out of 5
Natural Bridge Hotel, Trademark Collection by Wyndham
15 Appledore Ln, Natural Bridge, VA

Reviews

7.2

Good

Rating 10 - Excellent. 278 out of 1002 reviews" "
Rating 8 - Good. 281 out of 1002 reviews" "
Rating 6 - Okay. 206 out of 1002 reviews" "
Rating 4 - Poor. 147 out of 1002 reviews" "
Rating 2 - Terrible. 90 out of 1002 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

W. Peter

Travelled with family
Disliked: Property conditions & facilities
Breakfast buffet was insufficient in quality and substance. room was never cleaned during a 5 day stay. I emptied my own trash and had to go to the lobby to otain clean towels and soap and shampoo. Room itself was poorly maintained with marks on the walls and floors.
Stayed 2 nights in Apr 2024

10/10 Excellent

loraine

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful in obtaining directions to area attractions. Older property, being renovated. I liked the historical artifacts in the lobby. Parking can be an issue, especially with big groups for conventions. It would be nice to have a restaurant open for lunch.
Stayed 2 nights in Apr 2024

8/10 Good

William

Travelled with family
Disliked: Staff & service, property conditions & facilities
Property needs to be renovated
Stayed 1 night in Apr 2024
Response from Natural Bridge Hotel on 24 Apr 2024
Thank you for your review, we are currently in the process of renovations on the hotel. We hope you will come back when they are completed to enjoy updates.

10/10 Excellent

W. Peter

Liked: Cleanliness, staff & service, amenities
Was disappointed in service of room. Not attended to until 5th day of stay. Had to ask front desk for soap, towels and trash bags to empty trash from room. Shared info with front desk and was told hotel is busy and many tourists. Not an appropriate response. I'm a tourist from another country and paid for my stay. Disappointed. Hope it doesn't happen to other guests.
Stayed 1 night in Apr 2024
Response from Natural Bridge Hotel on 24 Apr 2024
Thank you for your review, stayover service is something we do upon request on the third day of stay. We apologize for not meeting your standards.

4/10 Poor

Tamela

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were given a room outside of the main building. I guess a cottage room. The room had a smell, the bathtub was clogged when you took a shower, the water was not hot and the ceiling looked liked it had been patched and painted over ten thousand times. The blinds were torn and there were no curtains at the windows. Our room was horrible and we will never stay there again!
Stayed 2 nights in Apr 2024
Response from Natural Bridge Hotel on 20 Apr 2024
Good morning, I see you were booked through Expedia in our veranda section of the hotel. This is the original part of the Historic Hotel and apologize if it did not meet your standards. We have inspected the room you stayed in and are in the process of renovating multiple sections of our hotel inside and out. We will be making changes to that section as well and take your constructive criticism into account when planning these renovations. We hope you will come back and enjoy them when completed.

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not realize the Hotel was right at the entrance to the gorge. It was very convenient. We were there off season, but staff and dining was taken care of
Stayed 1 night in Apr 2024
Response from Natural Bridge Hotel on 20 Apr 2024
Thank you for your review. We look forward to seeing you again.

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a lovely hotel. Showing its age a little. For older and/or infirm guests, an elevator would be helpful, or at least a bellhop to carry one's bags. But the staff are great, the location is fantastic, the restaurant/pub serves good meals, the rooms are comfortable (windows that actually open!). It's a 4/5 for me.
Stayed 1 night in Apr 2024
Response from Natural Bridge Hotel on 20 Apr 2024
Thank you for your review, we look forward to your next stay.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very courteous and professional; especially the evening staff. We loved the ease with walking to the natural Bridge State Park.
Stayed 1 night in Mar 2024
Response from Natural Bridge Hotel on 20 Apr 2024
Thank you for your review, we look forward to your next stay.

10/10 Excellent

Karen, Glenelg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Natural Bridge Hotel on 20 Apr 2024
Thank you for your review, we look forward to your stay again.

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very friendly! The food was good and the waitress was very nice! The room is outdated. The towels need to be replaced they are old!
Stayed 1 night in Mar 2024
Response from Natural Bridge Hotel on 28 Mar 2024
Thank you so much for your review of the Natural Bridge Property. We appreciate your feedback and look forward to you staying with us again.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities
I traveled with my husband and 2 kids. We enjoyed our stay at the hotel, although it is clearly an older building it was still very cozy amd quiet during our stay. Our room offered amazing views of the mountains and was conveniently located within walking distance of the natural bridge. The staff was also very friendly during our stay. I wouldnt recommend the breakfast buffet, as it is expensive for what it is.
Stayed 3 nights in Mar 2024
Response from Natural Bridge Hotel on 28 Mar 2024
Thank you so much for your review of the Natural Bridge Property. We appreciate your feedback and look forward to you staying with us again.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and attentive. The location to Natural Bridge State Park was amazing. Nice quiet historic hotel!
Stayed 1 night in Mar 2024
Response from Natural Bridge Hotel on 28 Mar 2024
Thank you so much for your review of the Natural Bridge Property. We appreciate your feedback and look forward to you staying with us again.

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Hotel lobby and restaurants are great. Might be time to update the guest rooms. The natural bridge is awesome.
Stayed 1 night in Mar 2024
Response from Natural Bridge Hotel on 28 Mar 2024
Thank you so much for your review of the Natural Bridge Property. We appreciate your feedback and look forward to you staying with us again.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Natural Bridge Hotel on 28 Mar 2024
Thank you so much for your review of the Natural Bridge Property. We appreciate your feedback and look forward to you staying with us again.

4/10 Poor

Elias, Hyattsville

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
We were looking forward to our stay however when it was time to rest my wife noticed an odd smell on our bed and pillows, but we were sto that we didn’t check what it was until the morning, came to find out, our sheets were dirty and pillow cases had not been changed. I politely reported to the hotel staff and requested new sheets and pillows. I was told no problem, we will take care of it. came back to the rolm that afternoon to find out no one had been in our room so I called and asked again and got the same response that someone would take care of it. We went out for dinner and when we came back to our room, nothing again. At this point I was upset however I called the front desk again and was told house keeping staff is gone for the day but they would do what they could to get us some new sheets and pillows. Got a call back and was told all they had was clean pillow cases because hotel was full. I do appreciate what the night agent did but we had to sleep on dirty sheets. WhenI checked out the hotel gave me about $60.00 credit which I didn’t ask and don’t think it was enough for making someone sleep in a dirty bed. I felt ignored and would not return again nor recommend.
Stayed 2 nights in Mar 2024
Response from Natural Bridge Hotel on 24 Apr 2024
Thank you for your review, we are currently in the process of renovations on the hotel. We hope you will come back when they are completed to enjoy updates.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful environment!
Stayed 2 nights in Mar 2024
Response from Natural Bridge Hotel on 24 Mar 2024
Thank you for you review, we appreciate your business and look forward to your return.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's beautiful, comfortable and rreasonable
Stayed 1 night in Mar 2024
Response from Natural Bridge Hotel on 24 Mar 2024
Thank you for you review, we appreciate your business and look forward to your return.

4/10 Poor

Tugba

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Two people at front desk when we checked in, man was on the phone, lady didn't even acknowledge us. Hotel is really old, not updated, food in the restaurant was absolutely terrible. Our steaks and mashed potatoes must have been microwaved because they were inedible.
Stayed 1 night in Feb 2024
Response from Natural Bridge Hotel on 20 Feb 2024
We apologize, if we could have the correct name on the reservations so that we may see if there is anything we can do. Thank you

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time here. We visited the natural bridge caverns, and the park across the way. It was very close to both places. The staff was friendly, attentive and gave great recommendations for places to visit and eat close by. The bar staff was friendly and made great cocktails as well. The bed was comfortable and the room was quiet. I forgot my hairdryer but they had one in the room and also had extra amenities at the desk that we forgot like toothpaste. We will definitely book this place again for a weekend getaway.
Stayed 1 night in Feb 2024
Response from Natural Bridge Hotel on 20 Feb 2024
Thank you Kim for your review and we look forward to seeing you again soon.

6/10 Okay

Rachel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Natural Bridge Hotel on 20 Feb 2024
Thank you for your review, we look forward to serving you again

10/10 Excellent

norm

Travelled with partner
Liked: Cleanliness, staff & service
We stopped here overnight on our way to FL. Check-in was a breeze and the staff were extremely friendly. We appreciated being able to eat on the property and the hotel’s access to Natural Bridge State Park.
Stayed 1 night in Feb 2024
Response from Natural Bridge Hotel on 20 Feb 2024
Thank you so much Norm for your positive review, we strive to make you feel welcome and your experience a pleasant one. We hope to see you soon.

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were very professional and helpful. The room was spacious. Great location lots to see. Highly recommend for a weekend visit. The Natural Bridge was beautiful. We went on a couple of hikes including Blue Ridge trail.
Stayed 2 nights in Feb 2024
Response from Natural Bridge Hotel on 20 Feb 2024
Thank you Julie for your great Review, we hope you will come see us again and enjoy one of our new ptac rooms where you can adjust your own room temperature conveniently.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Natural Bridge Hotel on 20 Feb 2024
Thank you for your review Angela we hope you will come see us again.

6/10 Okay

Adriana

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Natural Bridge Hotel on 20 Feb 2024
Thank you for your review Adriana, we hope to see you again in the Spring/Summer months.

4/10 Poor

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was historic, but still more run down than expected. Cable was out in room, and you could not regulate room temperature. It was uncomfortably hot and windows couldnt be opened. Beds were very comfortable. Staff was very nice, especially front desk.
Stayed 1 night in Jan 2024
Response from Natural Bridge Hotel on 9 Mar 2024
Thank you for your review, we hope you will return this summer to experience our new units in each individual room to control your temperature. All cable/internet issues have been resolved. We look forward to your return.

4/10 Poor

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
Not satisfied
We were put in handicap room with no tub.girl that checked me in asked if thats what i wanted and i said no but we were still put in there.Our room had a fowl odor to it and the heat wasnt working that good and was loud which made it hard to sleep.will not stay there again unless its a free stay
Stayed 1 night in Jan 2024
Response from Natural Bridge Hotel on 20 Feb 2024
Thank you for your review Christina, We had recently installed a new unit for heating and air in your room and apologize if you were unable to enjoy it. Please come again in the Spring and let Expedia know you do not want a handicap room and we will most definitely accommodate.

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Natural Bridge Hotel on 10 Feb 2024
Thank you for your review and please come stay again soon.

2/10 Terrible

Judy

Disliked: Cleanliness, staff & service, property conditions & facilities
Most of the hotel did not have heat. Our room was 55 degrees and they gave us a space heater. The phones didn't work in our room and we had to keep going downstairs to try and sort through this issue. We finally moved late at night. Poorly managed. Very unhappy staff, just unfortunate. Cannot recommend.
Stayed 1 night in Jan 2024
Response from Natural Bridge Hotel on 20 Feb 2024
Thank you for your review Judy, I hope Expedia was able to help you with your refund and you will come visit us in the Summer.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant hotel
Beautiful hotel and location. Reserved a king, but upon check in, we were disappointed to be told that only doubles were available. Red Fox Tavern was open until 10 and service was great. Beer selection was nice and included several local labels. Ordered shrimp basket and fish and chips; dinners were average. Beds were very comfortable, but the rooms were cold. Hot popcorn cart and roaring fire in the lobby were nice amenities. Son tells us that breakfast was quite nice. May we suggest installing an electric vehicle unit in parking lot?
Stayed 1 night in Jan 2024
Response from Natural Bridge Hotel on 20 Feb 2024
Thank you for your review, we hope you will come see us again soon and we will look into the electric vehicle units for the future.

8/10 Good

Leon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Natural Bridge Hotel on 10 Feb 2024
Thank you for staying with us and the review

8/10 Good

Suzanne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Natural Bridge Hotel on 10 Feb 2024
Thank you for staying with us and your review

6/10 Okay

Robert

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Natural Bridge Hotel on 20 Feb 2024
Thank you for your review Robert and we hope to see you again.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Natural Bridge Hotel on 20 Feb 2024
Thank you for your Review Kevin, we hope you will come see us again soon.

10/10 Excellent

Sharon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great but the rooms need updating and the heat cooling units need updating. But it’s clean. The lobby the restaurant and tavern were beautiful and nice and food was good. Will come back
Stayed 1 night in Jan 2024
Response from Natural Bridge Hotel on 20 Feb 2024
Thank you Sharon for your review, we are currently upgrading our cooling and heating and hope you will come see us in the Spring.

10/10 Excellent

alireza

Travelled with family
Liked: Amenities, property conditions & facilities
Very cozy and quiet
Stayed 1 night in Dec 2023
Response from Natural Bridge Hotel on 10 Feb 2024
Thank you please join us again.

8/10 Good

Charles

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Natural Bridge Team on 15 Dec 2023
Thank you for your feedback. Glad to hear that you enjoyed your stay!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Terrific welcome from staff. Very convenient for stargazing
Stayed 1 night in Dec 2023
Response from Natural Bridge Team on 15 Dec 2023
Thank you for your feedback. Glad to hear that you enjoyed your stay! Thank you for your comments about our front desk staff. They were delighted to receive your comments!

10/10 Excellent

Carol

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Natural Bridge Team on 15 Dec 2023
Glad to hear that you enjoyed your stay!

6/10 Okay

Timothy

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

6/10 Okay

JANICE, Bumpass

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful area, despite the coldn rain. Perfect place to stay when the Natural Bridge was the purpose of the visit. The annex area hadburt out bulbs making check in after dark a bit uncomfortable. The drain in the tub was very slow. The breakfast option at booking was uncear. I would. not recommend adding as you can purchase breakfast from the restaurant.
Stayed 1 night in Dec 2023

6/10 Okay

Pamela

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Roy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The museum in the lobby was really nice to find out about the history of the hotel
Stayed 1 night in Nov 2023
Response from Natural Bridge Team on 15 Dec 2023
Thank you for your feedback. Yes, our little museum is in the lobby which is very informative to the guests and we are proud to be part of the history our guests will become part of the history too by visiting and staying with us. Glad to hear that you enjoyed our museum and your stay!

10/10 Excellent

Caleb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been staying here for years and loved every stay. From the Jazz music in the lobby to the cleanliness of the room.
Response from Natural Bridge Team on 15 Dec 2023
Thank you for coming and visiting us for years. Glad to hear that you enjoyed your stay!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful area
Stayed 1 night in Nov 2023

10/10 Excellent

Walter

Travelled with partner
The history and the immediate physical environment of the facility. It’s a nostalgic place .
Stayed 1 night in Nov 2023

6/10 Okay

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was just a overnight stay while traveling. The hotel is quiet majestic when you drive up to it. The reception desk area as well as the restaurant and tavern also impressive. The staff were very friendly and helpful. No issues there. We ate dinner in the restaurant and it was very good. Ordered drinks from the bar and they were terrific. My reason for lower rating was the room. While neat and clean it needs a major make over. The bathroom was small and quiet frankly looked like it was from the 1940's! Very dated. The tub/shower had been in so long that there was no finish left to it. Very little places to put your bathroom items. The toilet was the type I used many years ago in basic training while in the military. But like I said, was neat and clean. The bed was mostly comfortable, but the pillows were like small hard boards. Very hard to sleep on. Also were no curtains on the windows, just venetian blinds. So at night all the outside light streamed into the room making it so bright you didnt need a light to see. Black out cutrains would be in order for that room! Really the room we stayed in was basically a old fashioned motel. Definitely not worth the $160 we spent there. We did have a complimentary breakfast in the morning which was good. I do not recommend the coffee though!
Stayed 1 night in Nov 2023

10/10 Excellent

Ernest

Windows dirty and in desperate need of repair.
Stayed 1 night in Nov 2023

6/10 Okay

Richard

Travelled with family
Liked: Staff & service
Stay for the Park
Stayed at Natural Bridge Hotel because of the location to the Park which was literally across the street. But after visiting the Park we drove a lot to other area activities. We didn't get the room we reserved but we were compensated for the inconvenience (the room also had some issues with the bathroom). If we had to do it again we would stay in Lexington (15 minutes away) because of the access to dining opportunities Natural Bridge doesn't have - we found ourselves driving back and forth many times during the weekend for coffee or dining out.
Stayed 2 nights in Nov 2023

6/10 Okay

John

Liked: Cleanliness, staff & service
The food was terrible, both breakfast and dinner
Stayed 2 nights in Nov 2023

8/10 Good

Clyde

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we travel for leisure, we like older properties like this one over newer ones, which often lack character.
Stayed 1 night in Nov 2023