"Issues checking in, but stay was great"
Our second time staying here, we had a problem during check-in. We reserved a king bed, ocean view, and received a room with 2 smaller beds, facing out the side, over the tennis court with exposed pipes along the wall of the building. So, this is at 2pm in the afternoon, walked back to the front desk and asked for a new room. The girl said they'd have a new clean room at 5pm and they would call us. So we got a drink at the bar, played a game of pool, and then at 5pm went back to the front desk for an update. A different girl said it would be another hour for a clean room... as we witnessed people checking in, and in, and in...A hotel that size, telling me to wait 4 hours for a single clean room? I asked to speak with the manager who, although did come through with a new room... did not even crack a smile, apologize, or anything to make us feel welcome, but more that we were problematic, and causing him to actually have to do work. Once we got to our room, the rest of the stay was great. The food was good, drinks cold, pool pleasant, beach inviting, and supporting staff, such as the guy doing water aerobics in the morning dressed in costume, and the manager of the poolside service, were very friendly and sincere and welcoming.
Traveller from NJ, USA