Ratings based on 1,600 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
84% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller from Nashville

Not recommended for the price

Posted 08-Oct-2015
It was literally a roach motel. I killed 2 within 2 days. The air conditioner didn't work well. The room was musty. There was barely any space to put luggage. The gym had 3 cardio machines, all which were broken but didn't know that until you stepped on and almost fell off. I was shocked at how old and smelly the hotel was for the price and location. We loved how we could walk around town and liked the location but of course prolonged going back to the hotel because I didn't feel like killing anymore bugs with my shoes. Housekeeping was so sweet though! I don't give reviews but thought people should know that price and location is not a good indication!
2 out of 5
by A verified traveller from Madison Wi

It was a place to sleep

Posted 07-Oct-2015
I realize that the hotel has no control of what people do, but a better presence of hotel staff or security would have been appreciated. As we walked to the hotel breakfast there was a homeless man standing in the corner by the elevator and we noticed an unsavory odor as we passed. As we were eating breakfast, which wasn't terrible and a decent selection, the man walked in and helped himself to a hot meal. This wasn't really what bothered us until we left and walked by the area where we first ran into him. The last thing a guest wants to see or smell is a pile of human excrement of both natures when walking back to our room. After calling the front desk to let them know of what we just had the pleasure of experiencing, it seemed as if this wasn't the first time this has happened. The front desk person did not apologize, make it seem like it was a big deal, or offer any kind of compensation. The shower wasn't the cleanest and the rest of the room cleanliness was questionable. The staff was helpful and friendly. If you just want a place to shower and sleep and roll the dice of what you may walk upon, this place is it!
4 out of 5
for Everyone
by A verified traveller from England

Close to interstate

Posted 30-Sep-2015
Pros: Convenient for interstate/pool and quite close to downtown.
Cons: Breakfast could have been a bit better (i.e. too many people & egg pancake was not very nice).
Location: Downtown is only a mile away but there are other small bars across the road.
Close to Interstate without being noisy. The breakfast could have been a bit better & was very crowded the time we went. On the last day we went to another location down the road for breakfast which was a lot better. It was a New York deli called the Nosh-something. Very good.
1 out of 5
by A verified traveller

Poor Customer Service

Posted 28-Sep-2015
I left the hotel manager a voice message to explain that an employee at work died suddenly and I would not make the trip to Nashville. I was hoping to avoid charges for the room I had booked. The manager never returned my call and instead my credit card was charged for the room. Not much "Comfort" at the Comfort Inn!
4 out of 5
for Couples
by A verified traveller from IN

Good Hotel.

Posted 26-Sep-2015
Pros: Good price
Cons: Nothing.
Location: Good location, walking distance to Downtown and sites.
Nice employees, good breakfast. Walking distance to Downtown and interesting places.
3 out of 5
for Everyone
by A verified traveller from Michigan

Posted 25-Sep-2015
Pros: Location
Cons: rooms could use a little updating
Location: close to downtown and cab and golf cart service was readily available
Improvement on appearance of Lobby but desk staff not as helpful as in the past
2 out of 5
by A verified traveller from England

Smelly hotel

Posted 23-Sep-2015
This hotel was extremely expensive but we guessed this was due to it being in a city. It's in a quiet safe area within walking distance to the city and attractions. It is important to us that we stay in a non smoking room and this hotel says its non smoking however when we checked into our room it stank of stale smoke! We went straight to reception and were moved but the new room smelt just as bad - the whole hotel did. It was just so horrible to be hit with such a bad smell every time you went back to your room. NEVER AGAIN!!
4 out of 5
for Everyone
by A verified traveller from Oklahoma

Clean, comfortable hotel just SW of downtown

Posted 20-Sep-2015
Pros: good location, friendly staff, clean and comfortable
Location: take a taxi to Broadway with all the live music clubs, restaurants, and shopping; tour the Ryman Theatre; eat at Luigi's Italian or Jack's BBQ
This is a clean, comfortable hotel just SW of downtown Nashville. Short taxi ride to the action downtown (cheaper to take taxi than to pay for parking downtown!) Pool looked clean and inviting. Free parking was appreciated. Great free breakfast with hot and cold options. Area felt safe. Easy access off I-40.
5 out of 5
for Everyone
by A verified traveller from Glasgow Scotland

Comfort is the Word

Posted 19-Sep-2015
Pros: Comfort of the beds, location excellent, Good breakfast, cleanliness excellent
Cons: Nothing
Location: Restaurant and bars straight across the street. Broadway and Hall of Fame easy to get too, also Bridgestone Arena. Excellent Location
Excellent for comfort ten minute walk to Broadway and the Hall of Fame, Would definitely return to this hotel.
5 out of 5
for Everyone
by A verified traveller

Excellent downtown location.

Posted 18-Sep-2015
Very convenient, comfortable, and excellent deluxe continental breakfast accommodations!