Ratings based on 2,402 Verified Reviews

3.4 out of 5
71% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Chattanooga

Nice hotel close to my business day

Posted 25-Apr-2017
Cons: Parking area for checking in could be improved. Blocking vehicles
Clean room with clean carpeting. Great breakfast.
2 out of 5
by A verified traveller from California

OK place to stay

Posted 20-Apr-2017
Pros: Free parking and good central location.
The free wifi was completely unusable. I had trouble staying connected for more than 5 minutes at a time. There were people partying at the pool at 3 in the morning making a racket.
2 out of 5
by A verified traveller from Georgia

Hotel.

Posted 18-Apr-2017
Pros: Location and parking included.
Cons: It needs to be completely updated. Furnishings all scratched, worn, shabby.
Location: Location was its only redeeming point.
I was very disappointed with the look of the Hotel. It was so dank and shabby, very unwelcoming. I have stayed at numerous Comfort Inns and they have on the whole been great. But, this one not so much. I would not stay there again unless it had a complete facelift.
3 out of 5
Recommended
for Everyone
by A verified traveller

Pretty quiet and good location.

Posted 15-Apr-2017
Everything was good. The only problem I encountered was that the pool was being filled. I wish I had know the pool was inop before checking in. That was one reason we wanted to stay there. Apart from the location. So that was the only disappointing thing. Everything else was good.
4 out of 5
Recommended
for Everyone
by A verified traveller

It was perfect for us

Posted 15-Apr-2017
Staff was remarkably helpful and friendly. Great breakfast. Great location. Beds were good. Not the Westin but it certainly worked for us. It was clean!! I will return and go back to comfort inn
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Apr-2017
The hotel is very close to downtown and was clean. It was however quite noisy on the weekends.
5 out of 5
Recommended
for Everyone
by A verified traveller from St. Louis, MO

Very friendly and helpful staff

Posted 09-Apr-2017
Cons: The bathroom was very small to move around in.
Location: Absolute great location if you are wanting to do things downtown or Bridgestone arena. There are bars/restaurants across the street. Hair salon close
The staff was very accommodating. The room was clean and comfortable. The breakfast was great. I love that they have fruit, cookies, and bottled water/lemon water available in the lobby at all times.
5 out of 5
Recommended
for Everyone
by A verified traveller from new york

vet nice hotel

Posted 07-Apr-2017
Pros: staff and room
it was great, staff friendly, very clean, breakfast was great plenty to choose from
4 out of 5
Recommended
for Everyone
by A verified traveller from D

Walkable

Posted 06-Apr-2017
Hotel was within walking distance to to many bars and just blocks away from music row
1 out of 5
by A verified traveller

Poor quality and safety concern

Posted 05-Apr-2017
Checking in we were assigned to a room, it had not been cleaned, mold in the bathroom and shower, and the floor in the bathroom near the toilet, disgusting. We were moved to another room, slight improvement. The room next to our room was loud and disruptive. At 330am contacted the front desk for assistance. The gentleman came to the room and requested the guests to quiet down. The guests assured the gentleman that they would, however, the noise and disruption continued until 530am. Our safety was our primary concern as well as the safety of the individuals in the room. We talked to staff about the situation each assuring us they would let the manager know. At the time of check out, the manager still had not been informed and there was no note explaining the situation in our electronic record.