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"Breakfast was good, the open air bath and sauna with view of Fuji was amazing, bus up and down the mountain to yamanakako proper was really handy. "

"This place needs an update and renovation — especially considering their very high price level. Carpets in public areas are stained and smelly. The rooms are not aesthetically appealing at all — very different from the aesthetics one is accustomed to from Japan. Almost all of the lights in our room gave off a cold light and two were neon lights. Ruined the mood and Ryokan vibe. Breakfast and dinner were highlights. Overall, it feels like a ripoff. No free water or coffee (you had to pay for the coffee machine in the lobby). We had to cancel our third night and informed them two weeks prior of that but received no refund whatsoever. We even had to pay for the full dinner and breakfast for 4 people that were included in the third night. We asked more than once if we could at least get a discount on some of their other services but were denied (not even a free coffee). "

"Convinient and good location"

"Good breakfast menu"

"Great staff, beautiful property"

"Lovely clean and new hotel, spectacular view of Mt Fuji from rooms/balcony. Food was good too."

"Amazing location, property in front of lake. Amazing experience."

"The room is very big for Japanese style room. Slightly dated but clean. The staff were very kind and helpful with transportation. The only complaint is the use of the onsen. It was very loud with talking and excessive laughing. People were “swimming” in it and going underwater. Kids were running around. It was not enjoyable and felt other guests did not know how to respect or use the onsen. Did not return to the onsen. "

"Wonderful view and friendly staff, free admission ticket to the park nearby."