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Reviews of Hôtel d'Haussonville

4 out of 5
Hôtel d'Haussonville
9, Rue Monseigneur Trouillet, Nancy, Meurthe-et-moselle

Reviews

9.6

Exceptional

Rating 10 - Excellent. 128 out of 168 reviews" "
Rating 8 - Good. 33 out of 168 reviews" "
Rating 6 - Okay. 5 out of 168 reviews" "
Rating 4 - Poor. 1 out of 168 reviews" "
Rating 2 - Terrible. 1 out of 168 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hosting by Jay and Sophie - nothing was too much trouble for them. Beautiful building with interesting history and gorgeous rooms, with incredibly comfortable beds
Stayed 3 nights in Mar 2024

10/10 Excellent

Philippa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous historic property with great service
Stayed twice (each for one night) on a recent road trip with the family. Such a lovely hotel: pictures don't do it justice. Beautiful old property in the centre of Nancy; some available car parking nearby. A warm and helpful welcome; a personalised breakfast service, and the most comfortable beds. Really top end bathrooms inserted into the rooms; lovely Nuxe toiletries. The hotel won't suit everyone - it would be tricky for people with mobility issues as there is no lift, and a spiral stone staircase - but for lovers of character properties this is a pure joy. Would wholeheartedly recommend, and look forward to returning.
Stayed 1 night in Oct 2023

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful stay in a truly delightful and beautifully restored 16 th century home right in central Nancy. Our best stay in France!
Stayed 1 night in Oct 2023

10/10 Excellent

Jane

Travelled with family
Liked: Amenities
Excellent staff and stay. Lovely breakfast. Spiral stone staircase to levels 2 and 3. Great security. I especially like it for the history; 5 minute walk to the Old Quarter — Stanislas Plaza. Thanks for an amazing stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Henrietta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cozy and quiet. The building is beautiful and the room was amazing and clean, had all the amenities you needed and the coffee machine was great. The breakfast was great. Best of all was the staff, made us feel so welcome and were really helpful.
Stayed 2 nights in Sep 2023

10/10 Excellent

RURIKO

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Jade

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are super lovely and attentive, the lady that checked us in was wonderful. It was a quick pit stop for us as we needed to get to Calais to get back to the UK so only stayed for 1 night. Gorgeous building, rooms are clean, the only thing I would say is that there was a bit of a smell in our room.

10/10 Excellent

Costanza

Stayed 1 night in May 2023

10/10 Excellent

Sarah

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a very central location
Stayed 1 night in Apr 2023

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place where you get to enjoy a true French boutique hotel. The building is gorgeous with a rich history. The staff are lovely as was the stay. Extremely comfortable bed with climate control air conditioning. My note to those with disabilities, this is a beautiful old heritage building with loads of character, which means there is no lift and you’ll need to carry your bags up some stairs (I’m sure staff would help with bags, but sharing the note primarily for those who may require a lift / elevator for mobility purposes). Also the city council has made a lot of changes with one way roads and bollards on roads. We found Google Maps and car GPS had not been updated but Apple iPhone maps helped us get there post road changes, the hotel staff also helped navigate us over the phone. Overall, lovely. We also found local bar ‘ Au Coin de la Rue’ to be an awesome bar restaurant.
Response from Jodie on 25 Mar 2023
Dear Daniel,Thank you for taking the time to share such amazing comments about your experience at our hotel, please be assured that I will share your compliments with the team.Following guests' feedbacks, we have indeed noted that a few GPS are still not up to date for Nancy old town. By default, we now send clear indications as to how to access our hotel by car in our confirmation emails. Thank you for bringing this issue to our attention.We look forward to the opportunity to welcome you back again soon.Kind regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel and Superior Staff
Hotel was nicely located near Basilica and arranged parking was super-easy. The room was nice, but showed a little wear (missing the toilet button/cover), but that was a very minor nuisance. The staff was super...especially Isabel. Very friendly, and helpful! The pet fee was 15 euros nightly, which is fine, but not disclosed on the Hotels.com page when we booked. Overall a very pleasant experience and stay!
Stayed 2 nights in Nov 2022
Response from Jodie on 25 Mar 2023
Dear John,Thank you for taking the time to share your great review and kind words. We apologize for the minor wear during your stay and are happy to confirm that it has been fixed. We are delighted that you enjoyed your overall experience here at Hôtel d'Haussonville.Please be assured that I will share your compliments with the team (specifically with Isabel).We look forward to the opportunity of welcoming you back soon.Kind regards,

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Anita

Travelled with partner
Liked: Staff & service, property conditions & facilities
Lovely historic hotel with great staff. It’s even a stop on the Petit Train tour. Our room was spacious with a view of the church and an outside area looking over the court yard. Great location and walking distance to many cafes and attractions. Our stay was made even more enjoyable by Isabel who provided outstanding friendly service with a smile. Keep in mind it’s a historic hotel so of course no elevator - just a pretty winding concrete staircase. We really enjoyed our stay and would recommend the hotel. Special thanks to Isabel. Merci!
Stayed 2 nights in Aug 2022
Response from Jodie on 25 Mar 2023
Dear Anita,Thank you very much for taking the time to share such amazing comments about your experience at our hotel, please be assured that I will share your compliments with Isabel.We look forward to the opportunity to welcome you back again soon.Kind regards,

10/10 Excellent

Julio, San Diego

Travelled with family
Liked: Cleanliness, property conditions & facilities
Isabel was Wonderfull made our self at home. She was extremely accommodating, same with the rest of teh staff we exchange words. Great location, "Historic" building. City tour stops by and tell you the building's story, guided tourist also are brought to tell the building history
Stayed 1 night in Aug 2022
Response from Jodie on 25 Mar 2023
Dear Julio,Thank you for sharing your feedback following your stay at our hotel. We are delighted to that you enjoyed its location and history. Please be assured that I will share your compliments with Isabel and the rest of the team.Hopefully we will be able to welcome you back soon,Kind regards,

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely historical building close to the main square, but away from the hussle and bustle. Breakfast not worth the money though.
Stayed 1 night in Jul 2022
Response from Jodie on 25 Mar 2023
Dear Adrian,Thank you very much for taking the time to share such amazing comments about your experience and such a great rating!We are sorry that you found our breakfast not worth the money. We do feel that as it is a varied breakfast with a lot to offer, which justifies the price of 17. Indeed it includes bread, French viennoiseries, butter, jam, yoghurt, cereals, charcuterie, cheese, eggs, pancakes, fresh fruit salad, ...We hope to see you again very soon.Sincerely,Jodie

6/10 Okay

Lucas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely decorated hotel
The staff is very friendly and helpful. The morning breakfast was ok, but was surprised they did not have toast bread on my second breakfast anymore. The hotel room is nicely decorated and lovely. Unfortunately and a bad surprise for me, the room was not soundproofed as described here in hotels.com. You can hear the noise from the street, people passing by on your front door, as well as from the top and from the neighbouring room - the latter two are much more subtle. Consequently, it happened that I was woken up at not so convenient times. As sleep is highly important to me, I cannot recommend the room Khartoum. On the other hand, it is a very nice hotel and very well situated with wonderfully decorated rooms. Perhaps they have quieter rooms they can recommend you.
Stayed 2 nights in Nov 2021
Response from Aimee on 9 Nov 2021
Dear Lucas, Thank you for taking the time to leave us your thoughts and kind words about our staff and the aesthetics of our unique hotel and historical setting. Concerning the noise in your room, the double-glazed windows that give onto the street combined with the spaciousness of the room in general have, until now, provided our guests with more than sufficient calm. Naturally, we regret hearing that your sleep was disturbed. We highly appreciate your reflections about your breakfast and have already discussed how we might avoid such oversights in the future. If we do have the pleasure of welcoming you back, we might suggest the Room Nairobi, our only with all windows giving on to private courtyards. Kind regards, Aimee

10/10 Excellent

Uri

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Jodie on 3 Nov 2021
Cher Uri, Un grand merci à vous pour cette belle note. Nous espérons vous accueillir de nouveau prochainement, Bien cordialement,

10/10 Excellent

carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Jodie on 29 Sept 2021
Dear Carolyn, Thank you for your great rating! Kind regards,

8/10 Good

Tomasz, Plymouth

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff.
Stayed 1 night in Sep 2021
Response from Jodie on 13 Sept 2021
Dear Tomasz, Thank you for taking the time to leave us your feedback. We are delighted to read that you enjoyed your stay. Kind regards,

10/10 Excellent

Jession

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place, and great staff. Highly recommended.
Stayed 1 night in Sep 2021
Response from Jodie on 6 Sept 2021
Dear Jessica, Thank you for taking the time to leave us such a lovely note and feedback. We are delighted to read that you enjoyed your stay and hope to have you back upon your next stay in Nancy, Kind regards,

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, room comfort
Lovely hotel very friendly staff and right in the centre. No lifts so not suitable for those who struggle with stairs unless on the ground floor
Stayed 2 nights in Aug 2021
Response from Jodie on 29 Sept 2021
Dear Gary, Thank you very much for taking the time to give us your feedback. Indeed, all our rooms are on higher levels and our 16th century hotel does not have a lift which can make it difficult to access. We are glad to read that you enjoyed our location and our friendly staff. We would be delighted to have you stay again upon your next visit to Nancy, Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful. The location is perfect. Breakfast is great. We love the history of the hotel building and the area.
Stayed 1 night in Jun 2021
Response from Jodie on 1 Jul 2021
Dear guest, We would like to thank you for taking the time to comment your stay, and are delighted to read that had such a pleasant one! Kind regards,

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Jodie on 4 May 2021
Chère Christina, Nous vous remercions pour cette très belle note. Au plaisir de vous accueillir prochainement, Bien cordialement,

10/10 Excellent

winfried

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love this hotel
What a nice experience! Historic ancient building was perpectly changed into a cozy and very comfortable hotel. We learned that former French President Nicolas Sarkozy had stayed in the same room that we were in. Great location in the heart of old town Nancy. Extremely friendly staff. We definitely plan to come back.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020
Response from Paul on 26 Oct 2020
Toute l’équipe de l’hôtel vous remercie d’avoir pris le temps de mettre une note, Au plaisir de vous revoir cordialement, Cordialement

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
Beautiful hotel in a great location. Now that there is not an elevator and we are getting old and out of shape to heft luggage and extras up several flights of stairs. It would have been great if there was a fan or some type of AC to cool down at night. Parking could be tricky as we were very lucky to find street parking right across. The owners and staff were great and provided recommendations and assistance.
Stayed 1 night in Jun 2020

10/10 Excellent

Manuela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful building and room! Highly recommended
Stayed 1 night in Jan 2020

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel in a great location
This is a lovely historic hotel in the old city. The pictures really do not do it justice
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Paul on 26 Oct 2020
Toute l’équipe de l’hôtel vous remercie d’avoir pris le temps de mettre une note, Au plaisir de vous revoir cordialement, Cordialement

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location for historic buildings. Helpful staff made our stay trouble free.
Stayed 1 night in Sep 2019
Response from Paul on 26 Oct 2020
Toute l’équipe de l’hôtel vous remercie d’avoir pris le temps de mettre une note, Au plaisir de vous revoir cordialement, Cordialement

10/10 Excellent

Gcl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel to match the city
Lovely old building in a very convenient position. A very special hotel in a lovely city.
Stayed 1 night in Aug 2019

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was AMAZING!
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Jodie on 27 May 2019
Thank you for taking the time to rate us. We hope to see you again upon your next visit in Nancy, best regards,

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in nancy
Lovely stay and local to nice restaurants
Stayed 1 night in May 2019
Response from Jodie on 27 May 2019
Dear Natalie, Thank you for your comment and rate. We hope to see you upon your next visit in Nancy, Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb architecture
Superb hotel, beautiful rooms full of character.
Stayed 1 night in May 2019
Response from Jodie on 27 May 2019
Thank you for taking the time to rate us. We hope to see you again upon your next visit in Nancy, best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic property over 400 years old with beautiful woodwork, high ceilings and marvelously blended with modern amenities.
Stayed 1 night in Apr 2019
Response from Jodie on 15 Apr 2019
Dear guest, Thank you for taking the time to rate us and leave us a lovely comment. It would be our pleasure to having you back upon your next visit to Nancy, Kind regards, The Haussonville team

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Jodie on 17 May 2019
Merci pour cette note, Bien cordialement, Toute l'équipe d'Haussonville

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great!
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Stayed 1 night in Sep 2018

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For quiet, live like the locals experience
Comfort, modern amenities in a timeless ‘maison’. Lovely lovely staff.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

k, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully charming!
Nice location. Secure parking close by (email to make a reservation for a spot). Delightful staff! The only surprise were the stairs up to the floor where our room was, and the room was quite cold when we arrived. There also was every amenity possible in the bathroom, except for shampoo. The city is lovely and filled with nice little restaurants and friendly people. The stay at this hotel was simply lovely. Additionally, the little guidebook in the room was FANTASTIC! I wish all hotels made such an effort to guide visitors to restaurants and things to see!
Stayed 1 night in Dec 2017
Response from Jodie on 7 Feb 2018
Dear Guest, Thank you for your lovely comment! Indeed our hotel being a French Classified Historical building is without a lift as we are unable to have one built in. We do offer a few parking spaces upon request for 15€ and we do recommend to book in advance as they do go quickly! We do apologize for the shampoo (there should have been some in your room). We always appreciated guests who enjoy our guide book as we do take time and effort to keep it available and updated for our guests. Thank you again. Best regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Beautiful Hotel Steeped in History
This beautiful hotel is steeped in history dating back to the 1500s. Yet the service and amenities are thoroughly contemporary. The hotel is located near most of the attractions in Nancy. Lots of choices for patisserie, gifts, coffee, drinks and dining. The staff couldn't be more accommodating, which is important as there is no elevator (lift) and most rooms are on the first and second floors.
Stayed 1 night in Oct 2017
Response from Jodie on 7 Feb 2018
Thank you Robert for taking time to share your experience. We are glad you found our location so handy, indeed we are in the heart of the old town with lots of shops, restaurants, bars and cultural sites to visit! We hope to see you upon your next visit to Nancy. All the best,

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely lovely hotel and staff really brilliant, would love to go again xxx
Stayed 1 night in Sep 2017
Response from Jodie on 7 Feb 2018
Nigel, thank you and it would be our pleasure to welcome you back! Best regards,

6/10 Okay

Donald E.

Liked: Staff & service
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, characterful hotel
It was wonderful to stay in a beautiful, historic hotel located in La Vieille Ville. All of the staff were unfailingly helpful and friendly which made me feel very comfortable.
Stayed 5 nights in Aug 2017

10/10 Excellent

Mandy, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Countryside charm.
Delightful hotel, lovely staff, great food. A wonderful place to stay in the Loire region.
Stayed 1 night in Jul 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great historic hotel, with very attentive and helpful staff, Alexa and Jody. Great city and location.
Stayed 2 nights in Jun 2017

6/10 Okay

j, Washington, D.C.

Disliked: Cleanliness, property conditions & facilities, room comfort
We stayed one night in October 2016 in the Khartoum room. The hotel exterior physical appearance is interesting. It was one of the main reasons that we reserved this hotel. Interior of the hotel is a lot to be desired. 1 The paint is old and peeling in many places. Not sure when it was last painted. There are numerous scratch marks on the wall. 2 The bathroom and toilet door jambs were unsightly worn out. The cabinets are cracked with no attempt to repair (could easily have repaired with caulk). 3 The bathroom is small. 4 We stayed on the third floor without an elevator. If you are unable to climb a spiral staircase readily or are disabled, you might consider another hotel. We would not consider this hotel a four star hotel. More likely 2 1/2 or 3 star. The location is the only shining part of this hotel.
Response from Isabelle on 2 May 2017
Dear J, Thank you for taking the time to leave a comment and we accept your review on the state of the room Khartoum which is on the second floor. Beginning 2017, the room was entirely renovated and the room was freshly restored. Indeed, the bathroom is small but it does have a bathtub and separate toilets. As a classified building, it is strictly forbidden to build a lift in our hotel. We stay at your disposal.