Interior detail
Check availability

Reviews of La Mada Hotel

4 out of 5
La Mada Hotel
Thika Road, Nairobi

Reviews

8.0

Very good

Rating 10 - Excellent. 3 out of 7 reviews" "
Rating 8 - Good. 3 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 1 out of 7 reviews" "

7.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ernest

Business traveller
Liked: Cleanliness, staff & service, amenities
Management responded to suggestions
Stayed 11 nights in Sep 2023

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff went out of there way to look after us highly recommend this hotel
Stayed 7 nights in May 2023

8/10 Good

John

Travelled with family
Liked: Staff & service, property conditions & facilities
Stay at La Mada
It was a nice place to stay but needs a little work in the rooms. The A/C didn’t work and it was a hot night. The beds are hard but okay. The food was good and the staff were friendly.
Stayed 1 night in Mar 2022
Response from GRM on 18 May 2022
Hi John, Greetings of the day! Thank you for choosing to stay at Hotel La Mada and for bringing your review to our attention. It is with great concern to note that you were not fully satisfied with our service. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back. With Best Regards, Team - Guest Relations

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homely and good people
Great stay
Stayed 5 nights in Nov 2021
Response from GM on 4 Jan 2022
Dear Guest, We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Thanks

2/10 Terrible

ASHISH

Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms to have renovation nd be cleaned
Stayed 1 night in Dec 2021
Response from GM on 4 Jan 2022
Dear Guest, Thank you for choosing to stay at Hotel LaMada and for bringing your review to our attention. It is with great concern to note that you were not fully satisfied with our service. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back. Thanks!

10/10 Excellent

Gustavo

Stayed 7 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kiva hotelli, kivalla allasalueella. Miinuksena sängyn aikas kova patja. Rauhallinen alue ja oikeen mukava henkilökunta
Stayed 6 nights in Apr 2023