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Reviews of Sonesta Essential Morgantown

2.5 out of 5
Sonesta Essential Morgantown
15 Lawless Rd, Morgantown, WV

Reviews

7.8

Good

Rating 10 - Excellent. 331 out of 1002 reviews" "
Rating 8 - Good. 357 out of 1002 reviews" "
Rating 6 - Okay. 164 out of 1002 reviews" "
Rating 4 - Poor. 89 out of 1002 reviews" "
Rating 2 - Terrible. 61 out of 1002 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jenny

Stayed 1 night in May 2024

8/10 Good

Lori

Liked: Staff & service
Cute hotel. Dated but comfy. Breakfast was goods
Stayed 1 night in May 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful place to stay!! It was so clean and well kept!! Love it!!
Stayed 1 night in May 2024

2/10 Terrible

Joseph

Stayed 1 night in May 2024

6/10 Okay

Beth

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was great—it’s WV! Everyone is so nice. The room was sub-par for Sonesta. The bathroom had very old fixtures. Bed was very uncomfortable. Pillows awful. Bed only had sheets and no blanket, not even an extra in the room. Asked for extra pillow & they were out. No hand soap in bathroom and overhead lightbulb was out. Most things easily fixed. Fridge next to bed—weird! Otherwise clean and mostly quiet.Felt like hotel was really a motel 6.
Stayed 2 nights in May 2024

10/10 Excellent

Melinda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cute and clean. Everyone was very helpful and friendly.
Stayed 1 night in May 2024

10/10 Excellent

Ninad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the place very much. First time for us at a Sonesta, and we will stay at Sonesta again for the things we liked.
Stayed 1 night in May 2024

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service
Great stay! Dated but comfy and nice breakfast.
Stayed 1 night in May 2024
Response from Lori on 15 May 2024
Good morning!Thank you so much for taking the time to leave us your feedback. We are delighted to hear that you had a great experience. We look forward to seeing you next time you visit Morgantown!Thank youKatie HatfieldGeneral Manager

8/10 Good

Kristina, Union

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is super convenient to shopping, dining, WVU, etc., at a reasonable rate.
Stayed 1 night in May 2024
Response from Kristina on 10 May 2024
Good Morning Thank you so much for taking the time to leave us a review! We sincerely appreciate your businessand your valuable feedback! We can't wait to welcome you back for another outstanding experience with us here at Sonesta Essential Morgantown! Thank you Katie HatfieldGeneral Manager

10/10 Excellent

Wenly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 5 nights in Apr 2024
Response from wenly on 10 May 2024
Good Morning! Thank you so much for taking the time to leave us a review! We're humbled by your support and look forward to being your preferred choice for hotels! If there's anything specific you'd like to highlight about your experience, please feel free to share. Thank you Katie HatfieldGeneral Manager

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Rita on 10 May 2024
Good MorningThank you so much for taking the time to leave us a review! We're humbled by your support and look forward to being your preferred choice for hotels! If there's anything specific you'd like to highlight about your experience, please feel free to share. Thank youKatie HatfieldGeneral Manager

6/10 Okay

Janet, Niagara on the Lake

Travelled with partner
Disliked: Amenities
The rooms are very small and have no refrigerator which I needed to store my husbands medications! These are usually standard in hotel rooms! I had a cooler to store them thankfully! Only minimal thin towels and one bar of soap provided. Didn’t like the shower gel, conditioner and body lotion provided too perfumy! The hair dryer fell off the wall when I tried to use it. The breakfast was about the only saving grace! The biscuits were great and coffee was good. The staff were trying their best. The rooms on either side of us were noisy at 2:30 AM I didn't bother the staff just yelled at them myself! At least it’s close to the highway and a couple of restaurants within walking distance! There was a mall up the street as well! Don’t think I will bother staying there in future!
Stayed 1 night in May 2024
Response from Janet on 10 May 2024
Good Morning Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience. If I can be at any assitance, please don't hesitate to contact me.Thank youKatie HatfieldGeneral Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and handy to the highway. Very good value for money
Stayed 1 night in Apr 2024
Response from Heather, Night Auditor on 6 May 2024
Good Morning, Thank you so much for taking the time to leave us a review. We are thrilled to hear that you enjoyed your experience here with us at Sonesta Essential Morgantown! We look forward to your next stay. Thank you.

8/10 Good

Reed

Liked: Cleanliness, staff & service, amenities
Nothing fancy, but clean quite. The parking lot could use more lighting, its pretty dark at night. Overall, I would recommend.
Stayed 2 nights in Apr 2024
Response from Heather, Night Auditor on 27 Apr 2024
Good Morning, Thank you so much for taking the time to leave us a review. We are thrilled to hear that you enjoyed your experience here with us at Sonesta Essential Morgantown! We look forward to your next stay. Thank you.

6/10 Okay

Greg

Liked: Cleanliness, staff & service
The staff was very polite. When we got to our room the frame was broke on the painting. There was a hornet walking across the bed . The breakfast was good
Stayed 1 night in Apr 2024
Response from Heather, Night Auditor on 26 Apr 2024
Thank you for taking the time to leave a review. We appreciate your feedback and will look into the issues you mentioned. We are delighted to hear that you enjoyed our breakfast and hope that you have a safe journey. We look forward to welcoming you back soon for another stay.

6/10 Okay

Judith

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We had no towels or blankets. Had to go back down to get them. The toilet leaked so the floor was wet. Remote for the TV didn't work. Plus they charged us again even though I paid through Expedia. I hopefully will get reimbursed when I check out
Stayed 1 night in Apr 2024
Response from Judith on 29 Apr 2024
Thank you for taking the time to leave a review. We apologize for all of the problems that occurred during your stay with us. We will be addressing these concerns with staff. Please reach out to us on property if there is anything else we can do for you!

8/10 Good

Doug

Liked: Cleanliness, staff & service
Good experience.
Stayed 1 night in Apr 2024
Response from Doug on 23 Apr 2024
Good MorningThank you so much for taking the time to leave us a review. We are thrilled to hear that you enoyed your experience here with us at Sonesta Essential Morgantown! We look forward to your next stay.Thank youKatie HatfieldGeneral Manager

8/10 Good

Jacquelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love the staff! People are so friendly and helpful. The rooms are average, but we always stay at this hotel because of the staff and the location. It's close to all the shops we enjoy!
Stayed 4 nights in Apr 2024
Response from jacquelyn on 22 Apr 2024
Good AfternoonThank you so much for taking the time to leave us a review! We are delighted to know you enjoyed our staff here at Sonesta Essential! Your satisfaction is our top priority, and we look forward to seeing you next time!Thank youKatie Hatfield General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The friendly and courteous lady at front desk that che led us in made the stay fantastic!!
Stayed 1 night in Apr 2024
Response from John on 22 Apr 2024
Good AfternoonThank you so much for your incredibly kind words and for awarding us a five-star rating! We're thrilled to hear about your fantastic stay with us. Your feedback truly brightens our day! We can't wait to welcome you back for another wonderful experience. If there's anything we can do to make your visits even more special, please dont hesitate to let us know! Thank youKatie HatfieldGeneral Manager

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value Excellent service No heat in room was a disappointment
Stayed 1 night in Apr 2024
Response from Brian on 22 Apr 2024
Good AfternoonThank you for taking the time to share your feedback with us. We're delighted to see that you had a positive experience overall. Your input is important to us, and we're committed to making any necessary improvements. If there's anything we can do to earn that fifth star, please don't hesitate to contact me directly. We look forward to seeing you next time!Thank youKatie Hatfield General Manager

4/10 Poor

Kira

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unless you are on a tight budget go elsewhere
Stayed 1 night in Apr 2024
Response from Kira on 22 Apr 2024
Good AfternoonThanks for sharing your feedback. We're sorry your experience didn't match your expectations. We hope to get the chance to welcome you back! Please feel free to reach out to me directly with any further comments, concerns, or suggestions you wish to share. Thank you Katie HatfieldGeneral Manager

10/10 Excellent

Kristina, Union

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again.
Stayed 1 night in Apr 2024
Response from Heather, Night Auditor on 19 Apr 2024
Good Morning! Thank you so much for taking the time to leave us your feedback! We look forward to seeing you again soon.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful desk clerk, comfortable bed, good breakfast
Stayed 1 night in Apr 2024
Response from Carol on 18 Apr 2024
Good Morning!Thank you so much for taking the time to leave us your feedback! We look forward to seeing you again soon. Thank youGeneral ManagerKatie Hatfield

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff was great very good pleasant room was clean only issue was had to move rooms due to no cold water in shower but they were amazing no question moved us immediately
Stayed 1 night in Apr 2024
Response from Samantha on 18 Apr 2024
Good Morning!Thank you for taking the time to leave us your feedback. We are looking into the shower issue! Thank you for bringing it to our attention. We look forward to seeing you next time!Thank youKatie HatfieldGeneral Manager

4/10 Poor

Fred

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is not kept up. Needs a lot of TLC. Caters to gas line workers. Would not recommend it for travellers or snow birds. Rooms have a stale odour in them.
Stayed 1 night in Apr 2024
Response from Fred on 9 Apr 2024
Good MorningWe sincerely apologize for the inconvenience. We value our guest and their satisfaction. Please know that we are committed to providing high-quality services and will do everything in our power to address your concerns. We are taking immediate steps to ensure every guest is satisfied. If i can help in any way please feel free to reach out!Thank youKatie HatfieldGeneral Manager

8/10 Good

Jennifer

Travelled with family, Business traveller
Liked: Staff & service
The staff was extremely friendly. The room was ok. Outdated though, broken tiles in the bathroom, toilet was not cleaned thoroughly. Someone elses poop was in it. I had a joining room. I didn't care it was joining rooms, but the person who had the other room Saturday night woke me up with his extremely loud talking as if he was in the room with us. This occured sunday morning at 3am. There really was no breakfast choice Saturday morning and the breakfast was all taken by other residents by 8am and was not replenished by the time I left at 9am.
Stayed 2 nights in Apr 2024
Response from Jennifer on 9 Apr 2024
Good Morning We sincerely apologize for any inconvenience you may have experienced. At Sonesta Essential, we strive for guest satisfaction. I'm confident your next experience with us will be up to your expectations! If i can help in any way please feel free to reach out. Thank youKatie Hatfield General Manager

6/10 Okay

Jamie

Stayed 1 night in Apr 2024
Response from Heather, Night Auditor on 27 Apr 2024
Good MorningThank you so much for taking the time to leave us a review. We are thrilled to hear that you enoyed your experience here with us at Sonesta Essential Morgantown! We look forward to your next stay.Thank you

6/10 Okay

John, Kitchener

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Beds were terrible
Stayed 1 night in Apr 2024
Response from Katie on 6 Apr 2024
Dear JohnI want to thank you for leaving us a review. Im sorry the bed was uncomfortable, but im excited to let you know along with the name change, we will be improving our property along with new beds! We look forward to seeing you again next time you visit morgantown, so you can enjoy all the new improvments at our property. If I can help in any way, dont hesitate to call.Thank youKatie HatfieldGeneral Manager

6/10 Okay

Robert

Travelled with partner
Disliked: Amenities
fIRST OF ALL you should have notified people of the name change. The room clean but no glasses in the room no clock no lamps you had to have the overhead bright lights of the bathroom light on. both the cieling lights over the desk and the window burned out . For breakfast toast , begal or cerial . Or if you want the arteries hardened biscuits and gravy. not a Canadian dish
Stayed 1 night in Apr 2024
Response from Katie on 6 Apr 2024
We apologize for you not being notified about the brand change. We dont have any contact information whenever guests book through a third party. Sense going through a brand change we will be remodeling and upgrading our property including most of the items you mentioned. We would love to see you in the future so you can enjoy all of our upgrades.Thank you.Katie HatfieldGeneral Manager

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Right after laying down we found bed bugs. We left in the middle of the night.
Stayed 1 night in Apr 2024
Response from Katie Hatield on 6 Apr 2024
I am so sorry about your stay. We dont normally have any issues but we are taking all percautionary measures to ensure that everyone has a pleasent stay. If I can help in any way dont hesitate to contact me. Thank youKatie HatfieldGeneral Manager

8/10 Good

Patricia

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Katie on 6 Apr 2024
Dear Patricia Thank you for taking the time to give us your feedback.We look forward to sharing our journey with you as we improve our property! We are excited for you next trip to Morgantown!Thank youKatie HatfieldGeneral Manager

8/10 Good

Joseph

Stayed 1 night in Mar 2024
Response from Heather, Night Auditor on 19 Apr 2024
Good Morning! Thank you so much for taking the time to leave us your feedback! We look forward to seeing you again soon.

6/10 Okay

Andrew

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property had some issues... exhaust fan, bathroom lock, TV remote didn't work, some floor tiles were cracked. Decent place that looks like it was a bit behind on maintenance. Good location, and staff were helpful and friendly.
Stayed 1 night in Mar 2024
Response from Guest Service Supervisor on 19 Mar 2024
Thank you for taking the time to leave a review. We will be addressing these issues so they will not happen again. We hope to see you come back in the future!

10/10 Excellent

Heather

Stayed 1 night in Mar 2024
Response from Katie on 6 Apr 2024
Dear HeatherThank you for taking the time to give us your feedback. We look forward to see you on your next trip to Morgantown! Thank you!Katie Hatfield General Manager

8/10 Good

alex

The staff were nice and helpful.
Stayed 1 night in Mar 2024
Response from Guest Service Supervisor on 17 Mar 2024
Thank you for taking the time to leave a review! We are happy to see you enjoyed your stay with us. If there is anything we can improve for future stays, please let us know! We hope to see you again in the future!

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Guest Service Supervisor on 17 Mar 2024
Thank you for taking the time to leave a review! We are happy to see you enjoyed your stay with us. If there is anything we can improve for future stays, please let us know! We hope to see you again in the future!

8/10 Good

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Service Supervisor on 14 Mar 2024
Thank you for taking the time to leave a review. We hope to see you again in the future!

8/10 Good

Jelko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Service Supervisor on 11 Mar 2024
Thank you for taking the time to leave us a review! We love to see that you enjoyed your stay with us. We hope to see you again in the near future!

8/10 Good

Leslie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for the price
Stayed 1 night in Feb 2024
Response from Guest Service Supervisor on 5 Mar 2024
Thank you for taking the time to leave a review. We are so glad to see you enjoyed your stay. We hope to see you again in the future!

2/10 Terrible

Nando

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled of Javex which meant it wa sanitized and although not overbearing was enough to have to open a window. No tissues in the container in the bathroom. There was a hair stuck to the wall of the shower. The shower head is a handheld that had a loose mount and would only point straight down. water pressure was not good. Room was supposed to have a queen bed but it seemed to be a double bed. Would not recommend this hotel at all.
Stayed 1 night in Mar 2024
Response from Guest Service Supervisor on 4 Mar 2024
Thank you for taking the time to leave a review. I apologize about all the issues you experienced during your stay. We will be addressing these with our staff and getting them fixed asap! We do hope you give us another chance in the future.

6/10 Okay

michele

Travelled with family
Disliked: Amenities
everything was average, the property smelled liked weed all weekend, fire alarm went off in middle of night, room was not cleaned staff seemed like they were trying...
Stayed 2 nights in Mar 2024
Response from Guest Service Supervisor on 4 Mar 2024
Thank you for taking the time to leave a review. I apologize for the problems that you had during your stay. We will be investigating these issues and acting on them so they do not repeat in the future.

6/10 Okay

Tara

Travelled with family, Business traveller
Liked: Staff & service
The bathroom in the room needed a thorough cleaning. The USB ports for charging didn’t work, the main light in the room didn’t work, and the air condition didn’t cool the room. The breakfast was very minimal.
Response from Guest Service Supervisor on 1 Mar 2024
Thank you for taking the time to leave a review. I apologize for all the issues you experienced during your stay. We will be investigating and fixing these issues ASAP! We do hope to see you give us another chance in the future!

10/10 Excellent

Melissa

Travelled with group
Liked: Amenities
Very clean newly reno'd Great location right off the hwy one minute ..
Stayed 1 night in Feb 2024
Response from Guest Service Supervisor on 24 Feb 2024
Thank you for taking the time to leave a review! We hope to see you again in the future!

6/10 Okay

Heaven

Travelled with family and small children
Disliked: Property conditions & facilities
There was a giant fist hole in the bathroom door, the microwave was full of moldy food and trash, and the breakfast looked/tasted like it was from last weekend. The guy at the desk was nice though.
Stayed 1 night in Feb 2024
Response from Guest Service Supervisor on 24 Feb 2024
Thank you for taking the time to leave a review. I apologize for the experience you had during your stay. We will be looking into these issues and talking with staff. We do hope you will give us another chance in the future!

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very nice. Good value for the money. Breakfast not so good- eggs dry and sausage gravy cold. Overall pleasant stay.
Stayed 1 night in Feb 2024
Response from Guest Service Supervisor on 5 Feb 2024
Thank you for taking the time to leave a review! I am happy to see you enjoyed your stay with us. We will be addressing the issues about breakfast with staff. We hope to see you stay again in the future!

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was so nice and very hospitable! The property is very clean and kept up with! Stayed here many times and highly recommend! Keep doing what you’re doing!
Stayed 1 night in Feb 2024
Response from Guest Service Supervisor on 4 Feb 2024
Thank you for the review! We appreciate your continued business and always look forward to your stays. Have a good day!

6/10 Okay

Danielle

Stayed 3 nights in Dec 2023
Response from Guest Service Supervisor on 4 Feb 2024
Thank you for taking the time to leave a review. I am sorry to see you did not enjoy your stay with us. If there is anything we can improve for future stays, please reach out to us on property! Have a good day!

2/10 Terrible

monica

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
I am a disabled person and we were placed is an "accessible" room with too high of a bed. The height needs to be around 21 inches off the floor to make it accessible for a disabled person to get into it from a wheelechair. Also the mirror in the bathroom needs lowered. I couldn't see in it. These are very simple changes that a hotel can do. So aggravating that you pay good money like everyone else but a disabled person is not treated fairly. Get on board Best Western and make your units usable for everyone!!
Stayed 1 night in Dec 2023
Response from Katie on 18 Dec 2023
Dear Monica, I'm very sorry the room wasn't up to your expections. We want all of our guest satisfied.I will defintley be checking into standards on the rooms and make changes if needed. Thank you for your feedback. If I can assit you in any way please contact me. Thank youKatie HatfieldGeneral Manager

10/10 Excellent

Geneva

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised with this hotel. The desk staff was very friendly, the room and lobby were clean and well kept. The breakfast was hot and some variety- waffles, eggs, sausage, etc. And was 10 minutes from downtown/college campus. When staying in Morgantown, I will definitely stay here again.
Stayed 1 night in Dec 2023
Response from Guest Service Supervisor on 14 Dec 2023
Thank you for taking the time to leave us a review! We love seeing that our staff is keeping everything well kept and clean! We will be relaying this with them. We hope to see you again in the future!

4/10 Poor

GIACINTO

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty staff gave us another room after we mentioned the room was not cleaned or sheets changed
Stayed 1 night in Nov 2023
Response from Guest Service Supervisor on 21 Nov 2023
Thank you for taking the time to leave a review. We will be addressing these concerns with staff so they will not happen again. I do apologize about this happening. We hope to see you again in the future to show you a superior stay!