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Reviews of Hotel Don Carlos

3 out of 5
Hotel Don Carlos
20 E Noviembre 120 Colonia Centro, Morelia, MICH

Reviews

8.2

Very good

Rating 10 - Excellent. 14 out of 21 reviews" "
Rating 8 - Good. 2 out of 21 reviews" "
Rating 6 - Okay. 1 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 3 out of 21 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Isabel

Stayed 2 nights in Sep 2023

2/10 Terrible

Emma

Travelled with family
Disliked: Staff & service
Receptionist Bad Communication to resolve issues
I called to confirm my PAID reservation a day before and the young woman who was there confirmed that yes, it's ready and everything. The next day my father and brother arrive with their itinerary number and the young woman says: Yes the reservation is here but .... "It is not paid yet ", you cannot have an itinerary number if you have not pay before(at least on the application that I used). This is FRAUD, at the end they did not stay there because they wanted to charge them for a double room at $1,800 MXN, when the single room was already paid for $1,000 MXN. I am not happy or satisfied at all. Very Bad service and they don't even try to resolve the situation. Never to consider stay there in the future if I visit Morelia.
Stayed 1 night in Jun 2023

10/10 Excellent

Paulina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Miguel

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
No tiene estacionamiento, un personal te dice una cosa y otro otra, nos dijeron que no eran pet friendly y en Expedia dicen que si. Incluso nos cobraron por cada mascota
Stayed 3 nights in Apr 2023

10/10 Excellent

shelley

Stayed 1 night in Mar 2023

10/10 Excellent

Roldan

Liked: Cleanliness, staff & service, property conditions & facilities
Me parecio muy agradable la estancia y las habitaciones aunque pequeñas muy acogedora
Stayed 1 night in Apr 2024

10/10 Excellent

Jesus, Guaymas

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel centrico, tarifa justa y servicios suficientes.
Stayed 2 nights in Feb 2024

10/10 Excellent

Francine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super bien situé et tranquille avec un bon déjeuner. Offre des guide pour des visites de la ville,de Patzcuaro,voir les papillons Monarques etc.. voir la réception.situé dans le centre historique
Stayed 3 nights in Feb 2024

2/10 Terrible

EL COYOTE BAR MEXA

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue horrible!!!!! las habitaciones están muy sucias, veníamos de Madrid, cansados queríamos tomar un ducha y descansar, pues no! El baño estaba terriblemente sucio, como si solo pasaran un trapo por encima de todo, las toallas y sabanas con manchas amarillas! Pedimos el cambio y nos dieron otra igual, al final vino el gerente nos dijo que nos daria la mejor, bueno cuando entramos con el gerente a la nueva estaba peor que todas, el sucio de manchas de zapatos con tierra! Ademas no son confiables, se me olvidaron unas gafas que costaban 5000 y se las dejaron . Muy muy muy mala experiencia

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable
Stayed 2 nights in Dec 2023

10/10 Excellent

Euridice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2023

10/10 Excellent

Jessica

Liked: Amenities, property conditions & facilities
Excelente
Stayed 2 nights in Nov 2023

2/10 Terrible

Iris lariza

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nos hospedamos dos noches, la primera noche llegamos directo al hotel y me cobraron el triple del valor de la habitación por la alta demanda y los precios los elevan mucho, la segunda noche realice la reservacion en la app y fue a costo accesible, habitación mas amplia y camas mas grandes, limpieza había tierra en la habitación, en pisos y abajo de las camas.No cuentan con estacionamiento, y la persona del estacionamiento cobra por cualquier cosa extra(estacionamiento publico frente al hotel y los del hotel te recomiendadn dejar tu auto ahi).
Stayed 1 night in Nov 2023

10/10 Excellent

javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felicidades Tienen un personal de primera
Stayed 3 nights in Nov 2023

10/10 Excellent

Maria Antonia

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacaciones por Morelia
Nos fue bien, la estancia fue corta
Stayed 1 night in Jul 2023

10/10 Excellent

Lorena Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen lugar
Stayed 2 nights in Jul 2023

10/10 Excellent

Archivaldo

Stayed 1 night in May 2023

8/10 Good

Guadalupe Wendy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% recomendable
El servicio es excelente, las instalaciones muy bien, tranquilo , céntrico, casi como nuevo. El trato del personal es muy bueno y lo recomiendo ampliamente .
Stayed 2 nights in Apr 2023

6/10 Okay

JOAQUIN

Business traveller
Liked: Staff & service
Disliked: Cleanliness
En la hab. había cucarachas, una de metió a mi mochila. Se supone que era de tipo plus y no creo que llegara a eso, muy pequeña.
Stayed 2 nights in Feb 2023

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, muy acogedor y excelente servicio
Stayed 1 night in Feb 2023