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I loved the hotel and the staff snd the rooms and bathroom. The breakfast is really good and included. I was really pleased. I will say the only thing was the lobby and the halls of the hotels does not have A/C. It is a bit uncomfortable if you ate waiting on the lobby .
Good restaurants, friendly staff, quite and secure, very close to El Tec de Monterrey.
Ac didn't work the first couple of days. They sent maintenance crew to repair, but it didn't resolve the issue. Was not offered another room, when I asked for another room was told there is an upcharge. But overall the food was good, service was excellent. It is what it is.
Bed and pillows are great!! We had a small problem with tv channels but got resolved in one day! Planning on traveling to Monterrey in a month, we will definitely be staying here again.
Close to good restaurants with different prices. From fast food to 5 course meals. Close to 7/11 and airport shuttle offered to pick up and return. Decent breakfast included and coffee and cucumber water available 24/7. Nice small pool area and decent gym. The cons. The elevator takes forever but ...
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