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Reviews of Sandals Royal Caribbean - ALL INCLUSIVE Couples Only

5 out of 5
Sandals Royal Caribbean - ALL INCLUSIVE Couples Only
Mahoe Bay, Montego Bay, Saint James

Reviews

8.2

Very good

Rating 10 - Excellent. 207 out of 444 reviews" "
Rating 8 - Good. 120 out of 444 reviews" "
Rating 6 - Okay. 66 out of 444 reviews" "
Rating 4 - Poor. 33 out of 444 reviews" "
Rating 2 - Terrible. 18 out of 444 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from HP on 4 Mar 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

rafik

Liked: Staff & service
Stayed 9 nights in Jan 2024
Response from HP on 23 Feb 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 Good

Bernadette, Barrie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, fantastic entertainment amazing food
Stayed 7 nights in Jan 2024
Response from HP on 5 Feb 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 Terrible

Nadir

Stayed 4 nights in Jan 2024
Response from HP on 5 Feb 2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

John Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic! Service was top notch and everything was wonderful!
Stayed 4 nights in Jan 2024
Response from HP on 9 Jan 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was lovey quite food very food staff excellent room clean and quite
Stayed 4 nights in Dec 2023
Response from HP on 9 Jan 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Brittny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around prefect. Will definitely be back
Stayed 5 nights in Nov 2023
Response from Sara on 1 Dec 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

felicia

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from HP on 3 Nov 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

NOVIA, TETERSPURG

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I wish I would have booked the ocean view! Overall beautiful place, beautiful beaches and offers a lot to do.
Response from HP on 31 Oct 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

Floriselda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like a lot, very clean, nice service, very friendly . helpful, nice beach ,good food, good transportation Excellent I will came back
Stayed 4 nights in Sep 2023
Response from HP on 22 Sept 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

4/10 Poor

Jasmin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Sep 2023
Response from HP on 22 Sept 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

kanwal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and great value for money!!
Stayed 4 nights in Sep 2023
Response from HP on 18 Sept 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 Good

Gwynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 3 nights in Jul 2023
Response from HP on 12 Sept 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most relaxing vacation I've been on. My boyfriend and I felt like we had unlimited privacy. we laid on hammocks on the water overnight and laid in the cabanas and weren't bothered. I love how photographers walk around asking if you want your picture taken, I purchased some of them! staff was lovely. I highly recommend making reservations for dinner in advance at the other sandals resort that you can take the bus to, we wanted to go to the steakhouse and they were booked for our last 3 days sadly. amazing trip!!
Stayed 4 nights in Jan 2023
Response from HP on 5 Sept 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Wilmo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really awesome!!! Definitely coming back.
Stayed 4 nights in Aug 2023
Response from HP on 30 Aug 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Christopher

Stayed 4 nights in Aug 2023
Response from HP on 15 Sept 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Lori A., Lumberton

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 6 nights in Aug 2023
Response from Sara on 21 Aug 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Tanavia

Travelled with partner
Customer service was exceptional! Friendly people everywhere. We had a great time! The food was great, and we loved the option of eating and touring both Sandals resorts! We will be traveling back again soon!
Stayed 4 nights in Aug 2023
Response from HP on 16 Aug 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Mary, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from HP on 16 Aug 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Aletha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything it offers except the Food. All food was cold unless you ordered a burger and fries or a pizza. Breakfast was the worst.
Stayed 3 nights in Jul 2023
Response from HP on 7 Aug 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

4/10 Poor

MELISSA

Stayed 3 nights in Jul 2023
Response from HP on 16 Aug 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jul 2023
Response from HP on 26 Jul 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Gregory

Stayed 4 nights in May 2023
Response from HP on 27 Jun 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

4/10 Poor

Thomas

Travelled with partner
Disliked: Staff & service
I liked the island cabanas. Staff was unfriendly in most cases. The staff held all the lounge chairs for special customers so we had no were to go to get out of the sun. I would not consider coming back. No real good beach.
Stayed 7 nights in Apr 2023
Response from HP on 1 May 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

corey

Stayed 4 nights in Apr 2023
Response from HP on 22 May 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Octavia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think i would have preferred being at Sandals and not the caribbean….
Stayed 4 nights in Apr 2023
Response from HP on 24 Apr 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2023
Response from HP on 16 May 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Jacinda, Dubuque

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Easy to get to, people were great, service was great. Loved Jodiann at the French place, and Dwayne with the dive shack. There was a fav bartender at the beach bar but I can't think of his name.
Stayed 4 nights in Mar 2023
Response from HP on 3 Apr 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Gigi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a great time at Sandals Royal Caribbean in Montego Bay. Everything was super! The employees were kind, polite, helpful, and friendly all the time. We enjoyed the food, too. We didn’t have a butler on this trip, and we still had a great time. Our room overlooked a garden area with pool and hot tub access. We are already ready to go back for another stay.
Stayed 7 nights in Mar 2023
Response from HP on 30 Mar 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Lisa M, Hollis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this property food is great just needs a few more restaurants
Stayed 4 nights in Mar 2023
Response from HP on 14 Mar 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. So clean and safe. Food was great staff was so nice. We would go back
Stayed 4 nights in Feb 2023
Response from HP on 9 Mar 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vernon from Sandles helped us so much when Expedia messed up my name. Thank you Vernon and all the so staff at Sandles for the best vacation ever. Shout out also to Ronaldo and Peanut
Stayed 4 nights in Mar 2023
Response from HP on 9 Mar 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great, relaxing, peaceful place to vacation. The staff are so helpful and most greet you with a smile and kind words. There are cats that try to come into your room, if the door is left open. They keep the critters down, so that is nice. Screens on the doors would help, but we will definitely go back!!
Stayed 4 nights in Feb 2023
Response from HP on 3 Mar 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Sharnael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every issue
Stayed 4 nights in Feb 2023
Response from HP on 21 Feb 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very chilled out. Nice, quiet beach
Stayed 6 nights in Feb 2023
Response from HP on 21 Feb 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

10/10 Excellent

Jonacee

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and staff
Stayed 3 nights in Feb 2023
Response from HP on 21 Feb 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

10/10 Excellent

Trent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Staff is wonderful.
Stayed 5 nights in Feb 2023
Response from HP on 16 Feb 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best vacations I have ever been on. The property was clean and the staff was so accommodating and friendly. I wouldn't change a thing!!
Stayed 4 nights in Feb 2023
Response from Sara on 23 Feb 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved all services, the head chef is amazing, the staff is very professional and friendly, the manager is great! So I highly recommend it! For sure I’ll come back!
Stayed 7 nights in Jan 2023
Response from HP on 14 Feb 2023
Dear Valued Guest, Your all–inclusive package includes roundtrip airport transfers and arrangements are made by Sandals – no action on your part is required. Immediately outside of customs at the airport, you will find a Sandals Desk. A representative will lead you to your designated transportation vehicle that will take you to the resort. Enjoy your stay with us!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 5 nights in Feb 2023
Response from HP on 10 Feb 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

James, Aberdeen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff could not handle special requests very well. They seemed to be trained to only provide things that were “on the menu” and anything different was difficult for them.
Stayed 5 nights in Feb 2023
Response from HP on 8 Feb 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall.Best regards

8/10 Good

john

Liked: Cleanliness, staff & service
Overall a good place to have a vacation
Well kept, very friendly and clean resort. Dining options very good as was the house wine. If you are short you will need to get steps to get into bed as it is absurdly high. Bedding felt a bit damp. However for us the good points out weighed the bad and we will return. Star attractions for us were the au natural beach and the Japanese restaurant. Service excellent everywhere. We had a room with butler who did as much as we wanted. Hotel does need renovating and food and drink quality not quite up to the hype.
Stayed 8 nights in Jan 2023
Response from HP on 6 Feb 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall.Best regards

6/10 Okay

Sandra Ann

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The Staff at this Sandals Resort was beyond OUTSTANDING aside from 2 different situations. They do everything in their power to help you and they are extremely friendly. The only time we saw a difference was our last 2 days with the beach service and the staff in the one restaurant that serves fish and chips I forget the name, they were not all that great when it came to service. The French restaurant was fantastic and we sat to have dinner on our last night and it downpoured so we went to another restaurant and the Hostess from the French restaurant found us and brought us back over now that's what I call SERVICE she was wonderful and a true asset to your company!!!! I had a horrible situation when we arrived realizing I left my fanny pack with my wallet and roughly $550.00 cash, drivers license, credit cards as well as a little medication. I was in a total panic and the Driver "Ray" that picked us up at the airport saved the day! The resort tried to call Spirit but Ray had a friend that worked in Customs I believe and he made a call and they had my stuff and someone from Spirit Airlines had sent it to Customs. I was beside myself and felt like my trip was completely ruined. Ray took the time to drive us back to the airport and walk me all the way to meet his friend in customs and very single thing was in my wallet! Ray I hope they show you this note because I am forever. grateful to you and if it wasn't for you I honestly don't know what I would have done!!!!!!!!!!!!!!
Response from HP on 1 Feb 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards!

6/10 Okay

Sheldon, Silver Spring

Travelled with partner
Liked: Cleanliness
Aneke who cleaned our room was fantastic, the wait staff and bartenders were superb. Two of our dinners were abhorrent because of the wait times to get served our food, but otherwise the food service was good to great. Check in, which should be easy given that we checked in online, took too long and was subpar. the Sandals Club did not make us feel special it too was subpar compared to other club lounges at other 5-star resorts. Lastly, while they were pleasant, the club concierge staff did the minimum with each request. Our dining reservations were better served by the gourmet experience staff not the club concierge. Lastly this resort needs a major renovation, just not up to par with their sister property in Montego Bay...
Response from Hugo Perez on 2 Dec 2022
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience.Kind regards

10/10 Excellent

REMANDA ST

10/10 Excellent

Yunior R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the fact that it has the private island, even though I didn't stay there, the view from the main land is awesome. The beach is small but vey nice.
Stayed 5 nights in Sep 2022
Response from Hugo Perez on 12 Sept 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

6/10 Okay

Roselyn

Liked: Cleanliness, amenities, property conditions & facilities
Have a a clear understanding of your room type and name. Also, I would request I need new sets of towels daily and request to change bedding every 3 days or more.
Stayed 6 nights in Aug 2022
Response from Hugo Perez on 22 Aug 2022
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience.Kind regards

10/10 Excellent

Damian M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Service, was excellent, the staff work very hard, especially the house keeping department, Evalyn, she kept the room clean, smelling fresh at all times. My experience at the Sandals, was one in a million.
Stayed 3 nights in Aug 2022
Response from Hugo Perez on 17 Aug 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Rayhnah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The food was good. Everyone was very helpful and pleasant. Especially devon and judine.
Stayed 3 nights in Jul 2022
Response from Hugo Perez on 1 Aug 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Andrew was amazing! He made our wedding anniversary a night to remember.
Stayed 5 nights in Jul 2022
Response from Hugo Perez on 1 Aug 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards