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Sorry, this property is temporarily unavailable 5 Jan 2021 - 31 May 2022.

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Overall score and ratings

3.4
Rating 5 - Excellent. 137 out of 591 reviews
5 - Excellent 23%
Rating 4 - Good. 178 out of 591 reviews
4 - Good 30%
Rating 3 - Okay. 120 out of 591 reviews
3 - Okay 20%
Rating 2 - Poor. 81 out of 591 reviews
2 - Poor 14%
Rating 1 - Terrible. 75 out of 591 reviews
1 - Terrible 13%

3.8/5

Cleanliness

4.0/5

Staff & service

2.3/5

Amenities

3.0/5

Property conditions & facilities

4/5 Good

Stayed 13 nights in Jan 2020

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is big the land scaping is good the bar is good the entertainment is good
Stayed 2 nights in Mar 2020

4/5 Good

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There are many small repairs that needed to be done. Several times had asked for them to turn on the hot water. Lot of the extra curricular activity equipment needed to be repaired and/or updated. But the staff was great!
Stayed 4 nights in Jan 2020

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone, if there is one and only one review to read - it's this one. I saw some very bad reviews before booking, but was optimistic and figured some over privileged people were angry because something small happened. This place is hands down the worst place I've ever seen or been to, and should be shut down immediately. The website lies about everything, there are 3 bars but only 1 was open - only half of a restaurant - the pictures are from 20 years ago when this was a decent place. Everything is outdated, NO WATER - could not take a shower, the food was HORRIBLE, everything was an inconvenience for the staff when you asked for ANYTHING. Most importantly, no one cared.... like, they all lie to you - asked where something to eat was and multiple workers said they didn't know, even though they were eating. If you miraculously get a drink from the bar, be prepared to bring all of your cups/dishes back to the bar - they get REALLY angry if they have to pick anything up. Don't bring your wife or girlfriend, because there are no rules with how aggressive the staff can be towards females. Don't bother trying to get in the ocean, because you can't. There really is no beach, all of the sand is pretty much gone so unless you enjoy sitting on concrete, you won't be there. The pool is not clean, and don't ask the staff for a towel because you won't get one. Travelocity should be embarrassed and remove this place from a place you can book, you will be miserable - do NOT stay here.
Stayed 4 nights in Dec 2019

2/5 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was very old, it needs a upgrade, which I don’t think the owner cares about.
Stayed 5 nights in Dec 2019