4/10 Poor
Daniel
10 May 2024
Liked: Cleanliness
Disliked: Amenities
I booked my suite for a weekend trip to Moncton. The location was central and close to where I needed to go so I could walk. Entering the building it was heavily scented. I don't have a sensitivity to that sort of thing but am aware that it would bother some people. Entering my suite I was pleasantly surprised at first. However over time I started to see that there has simply been some very basic renovation done to a old property to give the place a look of sophistication, but looking closely it was not quality work. Some items like towel racks are absent, air exchanger didn't work, and the shower drain plug was broken. I spent very little time in the room my first evening. Dropped bags and left. I came back late and headed to bed after a few phone calls. When I woke up in the morning I started to notice a bad smell. It may have come from the restaurant below (Lobster Bar) or trash cans out side, but it smelled of distant dumpster, or dead rodent. I left for the day at 7:30 AM and returned around 4:00 PM. The smell had not gotten any better. I called the virtual front desk and let the young lady know I was leaving and why. She assured me she would check me out and have management call me. No one has ever called me, and I was not checked out properly. I had to check myself out online the next morning. This was a bad experience that ended in me paying for two nights while cutting my trip short by a day because of a bad odor. I would not recommend this property.
Daniel
Stayed 2 nights in May 2024