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Reviews of Best Western Plus St. Paul North/Shoreview

3 out of 5
Best Western Plus St. Paul North/Shoreview
1000 Gramsie Rd, Shoreview, MN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 479 out of 806 reviews" "
Rating 8 - Good. 234 out of 806 reviews" "
Rating 6 - Okay. 66 out of 806 reviews" "
Rating 4 - Poor. 14 out of 806 reviews" "
Rating 2 - Terrible. 13 out of 806 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

george

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Steve

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was amazing. Comfy bed. Only negative would be the pool being cold.
Stayed 1 night in May 2024
Response from Kyle on 10 May 2024
Hi Steve!We're glad to hear you experienced great customer service and enjoy your room! I am sorry the pool was cold during your stay. We truly appreciate the 5 Star review and we hope to see you again soon.

10/10 Excellent

Leora Sue, Jefferson City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my stay. I was especially impressed with the night clerk, Sherrie; all employees were very helpful and accommodating! The breakfast buffet was well-prepared and inviting. We will certainly be staying there whenever we visit St. Paul/Minneapolis. Thank-you!
Stayed 1 night in Apr 2024
Response from Kyle on 4 May 2024
Hi Leora Sue -Thank you so much for the great review! We're so glad you found our team helpful and accommodating! Please let us know if you need anything else and we look forward to seeing you next time your in town!

6/10 Okay

Alissa

Stayed 1 night in Apr 2024
Response from Kyle on 20 May 2024
Hi Alissa -Thank you for the review! We hope you enjoyed your stay and hope we get a chance to serve you again in the future!

10/10 Excellent

Alessandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, close to grocery stores, there is a restaurant inside Hotel, breakfast was included, also parking. Room spacious and bed comfortable, lots of pillows available.
Stayed 3 nights in Apr 2024
Response from Kyle on 25 Apr 2024
Hi Alessandro!Thank you for the great review! We appreciate you taking the time to give us feedback and we're glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet place.
Stayed 1 night in Apr 2024
Response from Kyle on 21 Apr 2024
Hi Paul!Thank you so much for the great review! We hope we see you again soon!

10/10 Excellent

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here a few times. I feel safe in this part of the cities and enjoy having a restaurant connected. Also very close by shopping
Stayed 1 night in Apr 2024
Response from Kyle on 20 Apr 2024
Hi Jamie!Thank you for the great review and for staying with us! We're glad you enjoyed the restaurant and near by shopping. We hope to see you again soon!

10/10 Excellent

Kuljit

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property really goes above and beyond for their customers. Our stay was pleasant and we would stay again if we're in St. Paul.
Stayed 8 nights in Apr 2024
Response from Kyle on 20 Apr 2024
Hi Kuljit - Thank you for the great review. We are so glad you found us helpful during your stay and I hope you come to the area soon to see us!

10/10 Excellent

Gregory, Clear Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kyle on 10 Apr 2024
Thanks for the great review!We hope to see you again soon!

10/10 Excellent

Lehua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kyle on 7 Apr 2024
Hi Lehua -Thank you for the 5 star review. We appreciate you staying with us and hope to see you again soon!

10/10 Excellent

Catherine

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Always stay here when i’m in the area! Love it.
Stayed 1 night in Apr 2024
Response from Kyle on 7 Apr 2024
Hi Catherine!Thank you for the great review. We appreciate your loyalty and we hope to see you again soon!

8/10 Good

kent

Liked: Cleanliness, staff & service, property conditions & facilities
it had a great breakfast and attached restaurant were excellent . Staff was GREAT.
Stayed 3 nights in Mar 2024
Response from Kyle on 7 Apr 2024
Hi Kent -Thank you for the great review. It's great to hear you enjoyed the food options and the staff!We hope to see you again soon!

10/10 Excellent

Becca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Kyle on 10 Apr 2024
Thanks for the great review!We hope to see you again soon!

10/10 Excellent

Grzegorz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone we encountered at the front desk was amazing! Room and the hotel were clean!
Stayed 1 night in Jan 2024

6/10 Okay

Joe

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was less than pleased. I called to book specifically to enjoy the hot tub and swimming on a random night. Was told hot tub and pool were working. The hot tub had been out of order a while. Pool was ok. They also charged me $2 for a key I left on the tv stand by the remote. When I checked out online.
Stayed 1 night in Jan 2024

8/10 Good

Sam

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Dennis, Sumner

Liked: Cleanliness, staff & service, property conditions & facilities
A nice hotel. Quiet and clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Stayed 2 nights in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Rocky

Travelled with partner
Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Smueller on 13 Dec 2023
Thank you so much for your response, we really appreciate guests letting us know how we can improve and what we are doing right.

10/10 Excellent

Scott, Minneapolis

Stayed 2 nights in Nov 2023
Response from Smueller on 13 Dec 2023
Thank you so much for your response, we really appreciate guests letting us know how we can improve and what we are doing right.

10/10 Excellent

Irina

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I will recommend this place for my friends.
Stayed 1 night in Nov 2023
Response from Smueller on 13 Dec 2023
Thank you so much for your response, we really appreciate guests letting us know how we can improve and what we are doing right. We are also grateful that you think well enough of us to recommend us to someone else. Hope we see you again.

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Smueller on 13 Dec 2023
Thank you so much for your response, we really appreciate guests letting us know how we can improve and what we are doing right. Hope we are able to accommodate you again!

8/10 Good

Leisl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Mary

Liked: Amenities, property conditions & facilities
Very nice hotel. Rooms are very good size. The restaurant next store is great.
Stayed 1 night in Oct 2023
Response from Front Desk/GMill on 29 Oct 2023
Thank you so much for the response. We appreciate feedback, and are happy you enjoyed your stay with us.

6/10 Okay

Kelly

Travelled with family
Just ok
When we arrived there was no one at the desk and no sign. We waited several minutes before I finally looked and found the person sitting in the back on their phone. The hotel and room were clean which was great! The shower soap dispensers did not work tho and the breakfast food was cold. We’ve stayed at this hotel many times and I feel it is slowly going downhill, which is unfortunate. It’s all in the details.
Stayed 1 night in Oct 2023

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All services met my expectations
Stayed 1 night in Oct 2023

10/10 Excellent

Carla

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Deborah

Travelled with family
Liked: Staff & service
No daily cleaning service. Toilet leaked and they left the dirty wet towels.
Stayed 3 nights in Sep 2023

8/10 Good

Deborah

Stayed 1 night in Oct 2023

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was super easy and all of the staff were kind and vert friendly. My sisters and I had a great stay in this hotel
Stayed 3 nights in Sep 2023

10/10 Excellent

Kimberly

Stayed 1 night in Sep 2023

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent front staff, breakfast staff, and housekeeping staff -- very helpful and kind. Clean rooms. Comfortable beds. Great pool and fitness area. Great restaurant on site (selection/price).
Stayed 4 nights in Sep 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Sep 2023

8/10 Good

Tomika

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very safe and so convenient having the Green Mill bar there to enjoy drinks and food before going back to our room
Stayed 1 night in Aug 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Efficient and helpful. Great breakfast!
Stayed 1 night in Aug 2023

6/10 Okay

Gale

Travelled with family
Liked: Staff & service
The hotel staff was nice. The pool area was not very clean. The hotel beds were clean but out bathroom was not very clean. WE stayed there because it was the only thing available.
Stayed 2 nights in Aug 2023

8/10 Good

Carla

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2023