Suite, 1 King Bed (One Bedroom) | Premium bedding, in-room safe, desk, laptop workspace

Reviews of Sonesta San Jose - Milpitas

3.5 out of 5
Sonesta San Jose - Milpitas
777 Bellew Dr, Milpitas, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 549 out of 1003 reviews" "
Rating 8 - Good. 247 out of 1003 reviews" "
Rating 6 - Okay. 98 out of 1003 reviews" "
Rating 4 - Poor. 48 out of 1003 reviews" "
Rating 2 - Terrible. 61 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jerry

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service
clean the carpet.
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Jerry,While we always appreciate hearing from our guests, we are sorry to hear you had concerns with the accommodations. We want to assure you that we do engage in deep cleaning processes, and we appreciate you informing us of a need to address our housekeeping policies and procedures. Thank you for your comments. We hope to see you again and impress you with our improvements.

10/10 Excellent

Mohamed Abdul Kader Khan Iqbal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 7 nights in Apr 2024
Response from Tracy on 1 May 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Jon-Ian

Liked: Cleanliness, amenities, property conditions & facilities
Clean and easy place to stay at
Stayed 1 night in Apr 2024
Response from Tracy on 1 May 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

4/10 Poor

Jerry

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service
Wonder how often do they clean their carpet.
Stayed 3 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Jerry,While we always appreciate hearing from our guests, we are sorry to hear you had concerns with the accommodations. We want to assure you that we do engage in deep cleaning processes, and we appreciate you informing us of a need to address our housekeeping policies and procedures. Thank you for your comments. We hope to see you again and impress you with our improvements.

10/10 Excellent

Srikanth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the proximity to my work location, convenient to get to the shopping area nearby. Staff is courteous. The carpet hygiene can be improved further.
Stayed 4 nights in Apr 2024
Response from Tracy on 20 Apr 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

6/10 Okay

Sanjay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tracy on 15 Apr 2024
Thank you for taking the time to give us some feedback. We will work harder to improve on any issues you had during your stay with us. If you have time please let me know what issues you had. Thank you and look forward to your feedback.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tracy on 19 Apr 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you!
Stayed 3 nights in Mar 2024
Response from Tracy on 19 Mar 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

8/10 Good

JINOH

Liked: Cleanliness, staff & service
Very satisfied except bathroom water drop.
Stayed 7 nights in Feb 2024
Response from Tracy on 27 Feb 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Christine

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the jacuzzi & pool all year round! The security deposit was resonable & fast of getting back next day
Stayed 1 night in Feb 2024
Response from Tracy on 26 Feb 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

8/10 Good

MATTHEW, Loleta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice pool
Stayed 2 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Dear Matthew,The best part of any stay is often hanging out at the pool, and we're glad that you had such a good time at ours! Your high rating is something we greatly appreciate, and we look forward to welcoming you back to Sonesta San Jose in the future.

8/10 Good

west

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice overall hotel
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Thank you for allowing Sonesta San Jose to host your recent visit. We're delighted to hear you had an enjoyable experience, and we appreciate you taking the time to share your comments. We hope to have the opportunity to welcome you back the next time you're in the area.

8/10 Good

Sheena

Stayed 1 night in Jan 2024
Response from Tracy on 21 Mar 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

2/10 Terrible

Michael

Stayed 3 nights in Jan 2024
Response from Tracy on 12 Feb 2024
Thank you for taking the time to send a review regarding your stay at the Sonesta San Jose. We are sorry if we did not meet your expectation. We would like to see what the issue with your stay was. Please feel free to contact the hotel and speak with the manager on duty.

10/10 Excellent

Stanley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night
Very nice overnight stay.
Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan 2024
Dear Stanley,It was a delight hosting you at Sonesta San Jose, and we appreciate you taking the time to leave such an excellent review. We work hard to meet all our guests' expectations and are thrilled to have hit the mark for your visit. Come back anytime: it would be a pleasure to have you return again.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff
Stayed 1 night in Jan 2024
Response from Tracy on 16 Jan 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

CHAD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a few times now for business. Jesus at front desk was great. Staff at bar/restaurant are very friendly.
Stayed 4 nights in Jan 2024
Response from Guest Relations on 23 Jan 2024
Dear Chad,Thank you for your positive feedback and for choosing Sonesta San Jose for your business stays. We are delighted to hear that Jesus at the front desk and our team members at our restaurant have consistently provided you with exceptional service. Creating a friendly and welcoming atmosphere for our guests is our top priority, and we look forward to serving you again.

4/10 Poor

carlos jr

Disliked: Cleanliness, property conditions & facilities
Cleanliness of the bathroom and the sink is clogged up
Stayed 1 night in Jan 2024
Response from Tracy on 15 Jan 2024
Thank you for taking the time to submit a review regarding your stay with us at the Sonesta San Jose. I do apologize that you did not receive the service that you deserved. I would like to apologize for the condition of the bathroom. I will be sure t share this with the staff so we can do a better job in the future. I hope that you give us another try. If so please contact the manager Tracy and I will be happy to do something special for you. Thank you for choosing Sonesta.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Tracy on 12 Jan 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

8/10 Good

Ravikiran

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tracy on 12 Jan 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tracy on 10 Jan 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

8/10 Good

Tzay-Fa

Stayed 4 nights in Dec 2023
Response from Tracy on 9 Feb 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

6/10 Okay

P Annette

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bathtub stopper did not work which I reported. I was told it would be fixed but it was not.
Stayed 2 nights in Jan 2024
Response from Tracy on 9 Jan 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. I do apologize for the issue in the bathroom. I will be sure to review with the staff the importance of completing tasks in a timely manner. We hope to serve you again in the future. Please ask for the Manager (Tracy), so I can personally do something for you for the poor service you received. Thank you.

10/10 Excellent

Leonardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tracy on 9 Jan 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tracy on 9 Jan 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tracy on 12 Feb 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great view, comfy bed, loved the spa, pool, and workout room. We will be back:)
Stayed 1 night in Dec 2023
Response from Tracy on 4 Jan 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

8/10 Good

Tzay-Fa

Response from Tracy on 9 Feb 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

8/10 Good

Rena

Liked: Cleanliness, staff & service, property conditions & facilities
Felt safe & property & rms clean. Need more racks to place luggages on.
Stayed 2 nights in Dec 2023
Response from Tracy on 27 Dec 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

8/10 Good

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tracy on 24 Dec 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Hung

Stayed 1 night in Dec 2023
Response from Tracy on 9 Jan 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Mohamed Abdul Kader Khan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Tracy on 9 Feb 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

6/10 Okay

Choong-Un

Stayed 2 nights in Dec 2023
Response from Tracy on 9 Feb 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Tracy on 12 Dec 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the hotel is one of the best I have stayed. The only disappointing part was breakfast. All the hot food was cold.
Stayed 2 nights in Dec 2023
Response from Tracy on 13 Dec 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

8/10 Good

Weizhen

Response from Tracy on 14 Feb 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PLACE FOR A RETREAT!
Great place for a peaceful and pleasant stay! Has a bar & restaurant downstairs Loved the Breakfest Brunch,(not free) Especially, the orange juice. Tasted freshly squeezed! Never bothered Seems like a lot of flight attendants reserve rooms here, close to San Jose Mineta International Airport ( SJC) Have Shuttles, close to a Ranch 99 Market! Great Views from the high level rooms!
Stayed 1 night in Dec 2023
Response from Tracy on 8 Dec 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tracy on 8 Dec 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Jim

Stayed 1 night in Dec 2023
Response from Tracy on 27 Dec 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

4/10 Poor

Savannah

Travelled with family
Disliked: Staff & service
I have been staying in this property many times before. I am really disappointed about this stay. The hotel has too much noise, the noise wake you up in the middle of the night. The housekeeping staff will come into your room even though you specifically told the front desk that you don’t need housekeeping. The housekeeping staff will knock on your door at 7:30am and try to enter your room.
Stayed 2 nights in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Savannah,We appreciate your loyalty and apologize for the disappointing experience during your recent stay. Our guests' peace and comfort are paramount, and we regret that noise disturbances and housekeeping issues marred your visit. We take your feedback seriously and will address these concerns with our team to ensure improvements are made. We value your patronage and hope that you might consider giving us another chance to provide you with a more enjoyable stay in the future.

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel!!
Stayed 1 night in Nov 2023
Response from General Manager on 24 Nov 2023
Dear Don,Delivering a clean experience for our guests is our goal at Sonesta San Jose, so it's nice to know we hit the mark during your stay. We'll let the team know! Thank you for the positive review, and hurry back.

8/10 Good

Paola a

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Tracy on 1 Dec 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

8/10 Good

Tai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Easy access to freeway. Nearby restaurants and supermarket.
Stayed 1 night in Nov 2023
Response from Tracy on 21 Nov 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

8/10 Good

Cynthia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy at this location when we come down for work.
Stayed 2 nights in Nov 2023
Response from Tracy on 20 Nov 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Getaway
Was looking for a hotel last minute and found Sonesta. The rate was awesome and the hotel lived up to expectations. Front desk was friendly and accommodating to my request and the location is within amenities. Clean rooms and free parking also. Breakfast was not included in my rate but I got good value for the money.
Stayed 1 night in Nov 2023
Response from Tracy on 20 Nov 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tracy on 20 Nov 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet.
Stayed 3 nights in Nov 2023
Response from General Manager on 19 Nov 2023
Dear Kevin,It was a pleasure hosting you at Sonesta San Jose! We're glad you had a restful visit, and we look forward to seeing you again the next time you're in the area.

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
First time staying here and will definitely be back. Everything about the hotel was great! Comfortable beds, attentive staff, clean! I will be back!
Stayed 4 nights in Nov 2023
Response from Tracy on 20 Nov 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tracy on 17 Nov 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

8/10 Good

J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2023
Response from Tracy on 20 Nov 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!