Ratings based on 67 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
100% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Aug-2015
The best part about them that they have removed the sentence "we can't/ we don't" from their dictionary. They have been so helpful and cheerful . I am certainly coming back next year
Comment from EPC
24-Aug-2015 by Cecilia Ahumada, EPC
Dear Guest, Thank you for your kind and beautiful review! It is a real honour to read such a good comment! We are already looking forward to welcome you back during the next year! Warmest regards Cecilia Ahumada Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from i

最高の立地に最高のサービス

Posted 10-Aug-2015
立地はドゥオモの至近で最高。おもてなしもヨーロッパ最高レベルです。値段は高いですが、部屋のアメニティー含めて満足は非常に高いです。細かいですが、部屋のただ水すごくおいしいのと、体を洗うスポンジがすごく気にいりました。朝食だけはアラカルトでは頼めますが、ブッフェは完全なコンチネンタルで、少し日本人としては物足りないですかね。昨年も泊まりましたが、リピーターになりたいと思える数少ないホテルです
Comment from Hotel Management
18-Aug-2015 by Cecilia Ahumada, Hotel Management
Dear Guest, Thank you for your nice review! We are very glad you enjoyed your stay with us and we are All looking forward to welcome you back soon! Sincerely Yours Cecilia Ahumada Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Abu Dhabi

Only hotel directly next the Milan Plaza

Posted 06-Aug-2015
Pros: Location
Cons: The hotel is overdue for an overall refurbishment
Location: Within walking distance to all main Milan attractions , Dumo, Plaza, Park etc.
Generally pleasant, some maintenance issues. Rooms were not ready in time for check in. Staff helpful
Comment from Hotel Management
13-Aug-2015 by Cecilia Ahumada, Hotel Management
Dear Guest, Thank you for your kind review! I regret that our property didn't entirely meet your expectations, but I assure you that step by step we are continuously renovating our rooms. I really hope to have the pleasure of welcoming you back! Sincerely yours, Cecilia Ahumada
5 out of 5
Recommended
for Everyone
by A verified traveller from australia

Excellent service and very efficient

Posted 05-Jul-2015
We stayed 2 nights and enjoyed every aspect. From checking in to checking out everything was first class. Staff were friendly and efficient and looked after every wish. Great location rooms great size and very clean!
Comment from Hotel Management
08-Jul-2015 by Cecilia, Guest Relation Manager, Hotel Management
Dear Guest, Thank you for your review! We are really glad you enjoyed your stay and appreciated our service! We are already looking forward to welcome you back soon! Warmest regards Cecilia Ahumada
4 out of 5
Recommended
for Everyone
by A verified traveller

ドゥオーモ至近の高級ブランド系列ホテル

Posted 09-Jun-2015
Pros: センス良く落ち着いた雰囲気
Location: ドゥオーモ、ガレリア等ショッピング、観光に便利な場所です。
トータルセンス、ホテルスタッフが素晴らしく観光スポットにも至近な、パークハイアットの名にふさわしいラクシュリーホテルです。ホテル自体はこじんまりとしてゆっくり落ち着ける環境にありその点も評価できます。しかし宿泊料金は安いとは言えず同クラスの他ホテルも検討視野に入ります。
Comment from Hotel Management
11-Jun-2015 by Cecilia, Hotel Management
Dear Guest, Thank you for your kind review! We are glad you enjoyed your stay with us and we thank you for your comments. We really hope to have the pleasure of welcoming you back! Sincerely yours Cecilia Ahumada Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel in the centre of Milan,

Posted 30-May-2015
Pros: Quality
Walking distance to the Cathedral , shops,bars,restaurants and parks. Would recommend
Comment from Hotel Management
01-Jun-2015 by Cecilia Ahumada, Hotel Management
Dear Guest, Thank you for your kind review and for recommending our property! We are already looking forward to welcome you back soon! Warmest regards Cecilia Ahumada Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from A

Great location and friendly staff

Posted 23-May-2015
This hotel has great location near the Dumo and high end shops .. Hotel staff were very helpful.
Comment from Hotel Management
27-May-2015 by Cecilia Ahumada, Hotel Management
Dear Guest, Thank you for your review! We are very glad that you enjoyed your stay with us, appreciated our location and were satisfied with the service provided by our staff! We are really looking forward to welcome you back soon! Sincerely yours Cecilia Ahumada
3 out of 5
Recommended
for Everyone
by A verified traveller from california

Excellent location!

Posted 18-May-2015
Nice hotel and great location. Staff some friendly but most of them still have to learn how to treat guests of the hotel. One day we got a driver to take us to como, by the time we left the hotel we found out he speaks no English:) the concierge didn't care at all when we reported back...not even a sorry and I am a Hyatt gold member.
Comment from Hotel Management
21-May-2015 by Cecilia Ahumada, Hotel Management
Dear Guest, Thank you for your comment. We are pleased that you enjoyed our location. On the other hand, I'm sorry for your dissatisfaction with the staff that we will take for sure into consideration in order to improve our service. We really hope to have the pleasure of welcoming you back soon! Sincerely yours Cecilia Ahumada
5 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Excellent hotel

Posted 05-May-2015
Pros: Location and amenities.
Cons: Price was a little high.
Location: It is right next to the Galleria and around the corner from Duomo. Shopping is all within walking distance.
We stayed at the Hyatt for 5 nights at the end of April and were extremely happy. It is a bit pricy, but the location and elegance made up for that. The concierge was extremely helpful and made all of our reservations from dinner to taxis. Any time we asked for assistance they were right there to help. The first night, we actually asked for directions to the restaurant and they walked us all the way through Duomo Square to the restaurant! The housekeeping staff always seemed to come at the wrong time, but they did a very good job on keeping the room clean. We had asked for an upgrade, however, due to the fact that we were checking in at 6:30 am, we took the room we booked which was already available to us. It was a regular standard room and was still large enough to be comfortable and beautiful. We would definitely consider staying here again when we return to Milano.
Comment from Hotel Management
08-May-2015 by Cecilia Ahumada, Guest Relation Manager, Hotel Management
Dear Guest, Thank you for your beautiful review! We are very glad that you enjoyed your stay with us and were satisfied with the service provided by our concierge and housekeeping. We are already looking forward to welcome you back soon! Sincerely yours Cecilia Ahumada
5 out of 5
Recommended
for Everyone
by A verified traveller from Kawasaki City

ドゥオモに近い、落ち着いた雰囲気の5つ星ホテル

Posted 14-Apr-2015
Pros: 落ち着いた雰囲気で、最高のサービスを提供してくれる点
Cons: 日本語のスタッフがいないこと
Location: ドゥオモ、ドゥオモ駅、リナシャンテデパート、マクドナルド
スタッフから設備まで全て満足できると思います。新聞はNikkei(日経新聞)をとることができ、大変便利でした。また歯ブラシとシェーバーは常備されていませんが、ヨーロッパでは常備されないのが一般的であり、フロントにお願いしたらすぐ部屋まで持ってきてくれました。部屋にはミネラルウォーターとillyのコーヒーメーカーが置いてあり、無料で飲めるのが素晴らしいです。
Comment from Hotel Management
22-Apr-2015 by Cecilia, Guest Relations, Hotel Management
Dear Guest, Thank you for your kind comment and feedback! Happy you appreciated our Illy coffee maker! We really hope to have the pleasure of welcoming you back soon, sincerely yours Cecilia Ahumada