Exquisite and exotic!
Posted 09-Jan-2016 on Hotels
By way of background, we are a well-travelled couple and we hold gold cards for a no. of other international hotels. There was a very minor incident in the fridge when we checked in and when we reported it, the management and staff were extremely apologetic to us and hugely compensated us for it beyond our wildest imagination. My wife and I thought they were very nice, kind and generous. They also sent us a couple of written apologies, which to us, went a long way to commend the hotel further to us. All the staff were extremely nice and friendly. We made up our minds the Park Hyatt is the hotel to be in Milan and we will try them elsewhere. We shall surely return. We are also telling all our friends who care to listen. Many thanks to the excellent team.
Comment from Hotel Management
26-Mar-2016 by Cecilia Ahumada, Hotel Management
Thank you for your great review!
We are very happy that you enjoyed your stay with us and especially that you appreciated the service provided by our team!
We are already looking forward to welcome you back soon!