Ratings based on 101 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Localização absolutamente perfeita. Cerca de tudo!

Posted 17-Oct-2016
Pros: Localização e facilidades
Cons: Roupas de cama, mas, parece ser o padrão italiano!
Location: Galeria Vitório Emanuelle, Catedral, via monte napoleone, centros de departamentos de compras.
A equipe muito alegre e dedicada. O hotel é luxuoso, porém, e, isto é da Itália, faltou um tecido mais delicado nas roupas de cama.
Comment from Hotel Management
19-Oct-2016 by Cecilia Ahumada, Hotel Management
Dear Guest, Thank you for your kind review! We are happy that you enjoyed your stay with us and appreciated the service provided by the staff. We really hope to have the pleasure of welcoming you back soon! Sincerely yours Cecilia Ahumada Guest Relations Manager
3out of 5
by A verified traveller

Nice position but fails on service

Posted 27-Sep-2016
I would not recommend this hotel to others. In terms of service they are weak. Requests were placed with Consierge and they were either not followed up, or simply did not provide enough attention to detail (disinterested). There were 3 keys instances that shocked me as to how poor they handled their clients. The breakfast staff are not very friendly or courteous. I decided to go to another 5 star hotel for breakfast and food service. This other hotel made me feel welcome. Its a shame for them as I have just established business links in Milan and London. I dont have much more to say, other than the position of the hotel is wonderful and the door staff are fantastic!! But they are not a very happy bunch. Serious and frank feedback.
Comment from Hotel Management
03-Oct-2016 by Gorka Bergareche, General Manager, Hotel Management
Dear Guest, Thank you for your review. I am very happy that you appreciated the location of our property. On the other hand, I am sorry if the service provided by part of the team was not positive. Please rest assured that I will take your comment very seriously and follow up on it. I really hope to have the chance of welcoming you back in a near future, warmest regards Gorka Bergareche General Manager
5out of 5
by Ali

This traveller left a rating score only Posted 05-Aug-2016 on Hotels
4out of 5
by A verified traveller

Posted 27-Jul-2016
Nice locatin , rooms need to be touched up . Most importantly they need a friendlier concierge
Comment from Hotel Management
28-Jul-2016 by Cecilia Ahumada, Hotel Management
Dear guest, thank you for your kind comments that we will take for sure into consideration. We really hope to have the pleasure of welcoming you back! Warmest regards Cecilia Ahumada Guest Relations Manager
5out of 5
by A verified traveller

米蘭優選入住飯店

Posted 27-Jul-2016 on Hotels
位置絶佳,設施佳,是值得再次入住的酒店。
5out of 5
by A verified traveller

ミラノ中心にあり、どこにいくにも便利

Posted 17-Jul-2016
ミラノのドゥーモ至近にある5星ホテル。室内は快適で、バスルームは特徴的でかなり広く、女性には快適だろう。 ベルボーイもコンシェルジェも機能し、いい加減なホテルが多いイタリアのなかでは、秀逸。
Comment from Hotel Management
21-Jul-2016 by Cecilia Ahumada, Guest Relation Manager, Hotel Management
Dear Guest, Thank you for your kind review! We are happy you enjoyed your stay with us and appreciated our property! Looking forward to welcome you back! Warmest regards Cecilia Ahumada
5out of 5
by Maria C

This traveller left a rating score only Posted 04-Jul-2016 on Hotels
5out of 5
by A verified traveller

Alto luxo com localização perfeita.

Posted 17-Jun-2016
Excelente experiência... Hotel muito agradável...muito conforto....muito luxo..
Comment from Hotel Management
24-Jun-2016 by Cecilia, Guest Relations Manager, Hotel Management
Dear Guest, Thank you for your beautiful review! Very happy you appreciated our property and were satisfied with your stay with us. Looking forward to welcome you back, sincerely Cecilia Ahumada Guest Relations Manager
5out of 5
by A verified traveller

Beautiful hotel in a perfect location!

Posted 15-Jun-2016
Pros: Everything! The decor, the staff, the drinks at the bar with free hors d'oeuvre..
Cons: I think they topped every category!
Location: Unbelievably convenient for shopping and sight seeing!
Rooms are amazing! The thing you appreciate most, when traveling, is a spacious, comfortable bathroom that can be used by both husband and wife without taking turns.... and this hotel has one of the most beautiful, spacious, well designed bathrooms I have ever seen!
Comment from Hotel Management
17-Jun-2016 by Guest Relations Manager, Hotel Management
Thank you for your great review! I am really happy that you enjoyed your stay and appreciated our rooms and bathrooms. We really hope to have the pleasure of welcoming you back soon! Sincerely Yours Cecilia Ahumada
5out of 5
by Mubarak from Kuwait

Posted 15-Jun-2016 on Hotels
فندق ممتاز بكل النواحي ولكنه غالي جداً.