Ratings based on 108 Verified Reviews

4.8 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from jakarta

perfect stay for family

Posted 18-Dec-2016
stay here with one toddler and one child. perfect location for family with kids. love the hotel, love the room.Breakfast is so delicious. the sweet ricotta croissant and pain au chocolate. The staff, probably the best that we've seen.They help us from eye patch to Inter Milan ticket. All is perfect. we definitely will go back here if we travel to Milan again.
Comment from Hotel Management
29-Dec-2016 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you for your kind review! We are glad you and your family enjoyed your stay with us and we are already looking forward to welcome you back soon! Best regards Cecilia Ahumada
4out of 5
by A verified traveller

This traveller left a rating score only Posted 27-Nov-2016 on Hotels
5out of 5
by A verified traveller

Convenience and Prestige Hotel

Posted 27-Oct-2016 on Hotels
Location is convenient and the staff is very friendly. The body products provided from hotel is prestige and premium. The staff is very good.
5out of 5
Recommended
for Everyone
by A verified traveller

Localização absolutamente perfeita. Cerca de tudo!

Posted 17-Oct-2016
Pros: Localização e facilidades
Cons: Roupas de cama, mas, parece ser o padrão italiano!
Location: Galeria Vitório Emanuelle, Catedral, via monte napoleone, centros de departamentos de compras.
A equipe muito alegre e dedicada. O hotel é luxuoso, porém, e, isto é da Itália, faltou um tecido mais delicado nas roupas de cama.
Comment from Hotel Management
19-Oct-2016 by Cecilia Ahumada, Hotel Management
Dear Guest, Thank you for your kind review! We are happy that you enjoyed your stay with us and appreciated the service provided by the staff. We really hope to have the pleasure of welcoming you back soon! Sincerely yours Cecilia Ahumada Guest Relations Manager
5out of 5
by A verified traveller

This traveller left a rating score only Posted 10-Oct-2016 on Hotels
3out of 5
by A verified traveller

Nice position but fails on service

Posted 27-Sep-2016
I would not recommend this hotel to others. In terms of service they are weak. Requests were placed with Consierge and they were either not followed up, or simply did not provide enough attention to detail (disinterested). There were 3 keys instances that shocked me as to how poor they handled their clients. The breakfast staff are not very friendly or courteous. I decided to go to another 5 star hotel for breakfast and food service. This other hotel made me feel welcome. Its a shame for them as I have just established business links in Milan and London. I dont have much more to say, other than the position of the hotel is wonderful and the door staff are fantastic!! But they are not a very happy bunch. Serious and frank feedback.
Comment from Hotel Management
03-Oct-2016 by Gorka Bergareche, General Manager, Hotel Management
Dear Guest, Thank you for your review. I am very happy that you appreciated the location of our property. On the other hand, I am sorry if the service provided by part of the team was not positive. Please rest assured that I will take your comment very seriously and follow up on it. I really hope to have the chance of welcoming you back in a near future, warmest regards Gorka Bergareche General Manager
5out of 5
by A verified traveller

Great and perfect hotel

Posted 20-Sep-2016 on Hotels
Amazing stay @ great hotel.. Perfect location at the heart of Milan
Comment from Hotel Management
29-Sep-2016 by General Manager, Hotel Management
Dear Guest, Thank you for your review! We are happy that you enjoyed your stay and appreciated our location! We are already looking forward to welcome you back soon! Warmest regards Cecilia Ahumada Guest Relations Manager
5out of 5
by A verified traveller

This traveller left a rating score only Posted 20-Sep-2016 on Hotels
5out of 5
by A verified traveller

This traveller left a rating score only Posted 16-Sep-2016 on Hotels
5out of 5
by Ali

This traveller left a rating score only Posted 05-Aug-2016 on Hotels