The hotel is very nice and well situated (don’t follow Google maps from the hotel link as it is incorrect) check in was easy although the staff member I got was grumpy. I did not get the deluxe room I ordered but after a complaint the staff the following day were eager to please and offered me a range of rooms. I decided not to move and they left an apology letter and a box of chocolates, these staff members could not have been nicer or more helpful. Hotel room was clean and everything worked. Shower was good and plenty of towels and bath robe too. Bed was comfy and pillows good too. There was a fan noise that could not be isolated (switched off main electric board in the room) but after a few minutes it wasn’t so obvious. Room was too warm and we had to sleep with window open even though it was freezing outside. But very manageable and not a problem. Breakfast was good and they had a good choice of pastry’s, cheese, ham, yoghurt, sausage and eggs. I discovered (too late) that you can order your coffee freshly made and not use the Nescafé machine, it’s a shame they didn’t tell me this as the Nescafé machine was horrible. There are 2 very good restaurants on the same street (Asian bistrot and one Way della speranzo) which I recommend.